Client Facing Officer

2 months ago


Johannesburg, South Africa Quantum Contract Solutions Full time

**The Problem Your Role Is Solving for Our Business**
- Give our clients a person they trust to ring or book a meeting with who can help them contractually with a contract they are signing or in case of a dispute issue.
- Be able to deliver monthly training, and webinars for our clients & prospects.
- Identifying and implementing opportunities to upgrade client service packages to ensure optimal alignment with client needs and maximize value.

**Expectations of the Role**
- Good presentations skills
- Positive attitude
- Australian and/or US based Working Hours as directed by team leader
- Be able to deliver monthly training, and webinars for our clients & prospects.
- Monitor client success activities and provide support for achieving client success objectives.
- Follow the process for client success goals, identify and anticipate opportunities and challenges.

**Responsibilities**
- You will be responsible for the retention of your assigned clients by ensuring that they remain active & show up for trainings,
- Presenting monthly training sessions for our clients & prospects, ensuring they are up to date with industry changes, and helping them become more contractually savvy.
- Conducting the Commercial Principles document review with our clients and be able to talk confidently on each point.
- Attending internal team meetings.
- Guiding clients toward tailored, high-impact solutions that maximize their value and drive meaningful results.

**Success in this Role Looks Like**
- Your Clients stay with Quantum.
- Increased adoption of our service
- Make our clients feel like we care about them
- Deliver real value to our clients that makes a tangible difference to their bottom line
- Increased client satisfaction and improved customer retention and loyalty
- Find ways to improve the service and our internal systems and processes
- ROI from product implementation, and overall customer satisfaction.
- Upskill yourself when needed
- Be proactive
- Be open to innovation, new technology, and AI
- Respond quickly with internal communications

At Quantum, everyone is expected to embody our **CORE VALUES** and **CULTURE** as listed below:
**Core values**
- Constant Improvement
- Radical Transparency, Honesty & Ownership
- Over - Delivery
- Courage

**Culture**
- We like mistakes. Mistakes mean we improve.
- We blame the process, not the person.
- We don’t lie or dodge issues that we know are our mistakes. We take ownership & quickly fix what went wrong in the process.
- We take radical ownership of our role in the business and everything below it. (Think “it's always my responsibility”)
- We know that success is by repeating successful actions and relishing in the boring work because we know others won't.
- Our superpower is that we take action quickly - Speed is King
- Our families and personal goals are important to Quantum.
- We know that it is “EVERYONE’s” responsibility to improve Quantum.
- If we have any problem - we speak up without fear of reprise - everyone has a voice.
- We are accomplishment-oriented, not activity-oriented. Activity doesn’t equal accomplishment.
- Default time for completion is the end of the day unless stated otherwise
- Better, More, New
- Ready, Fire, Aim
- Accelerated Failure
- Critical feedback is cherished
- No Bugs Under Rocks
- We make decisions based on data, not emotions
- We are brilliant at the basics

This role may not be suitable for everyone. We seek a person who is committed to contributing to the team effort in building something together and understands that the company’s success benefits all team members.

**Job Types**: Full-time, Graduate

Pay: R1 500,00 - R1 600,00 per month

Application Question(s):

- Would you classify yourself as an extroverted personality?
- Do you have at least 1 year of experience in the construction industry?
- Are you willing to do the night shift 5 days a week?
- Do you have the means to work during load shedding or power outages and have a stable internet connection?
- How do you handle Pressure ?
- What do you do when you dont answer the client's questions?

**Experience**:

- Construction: 1 year (required)

**Language**:

- Fluent in English (required)

Application Deadline: 2024/12/01
Expected Start Date: 2024/12/16


  • Face to Face Sales

    3 months ago


    Johannesburg, South Africa ClickLens Full time

    Key Responsibilities: - Engage with potential clients in face-to-face settings, showcasing the charm of our vintage photoshoots. - Build rapport and establish relationships with customers; your communication skills will be your greatest asset! - Provide exceptional customer service, addressing inquiries and tailoring our offerings to meet clients’...


  • Johannesburg, South Africa Educor Full time

    **Face to Face Consultant/Promoter (JB2638)**: Johannesburg, Gauteng - Sales **Face to Face Consultant/Promoter (JB2638)** **Johannesburg, Gauteng** **Market Related** Face to Face responsibilities include attracting new customers and improving profits, assisting with product launches and events, improving knowledge of the product range, answering...


  • Johannesburg, South Africa Kontak Recruitment SA Full time

    Johannesburg, Gauteng - Sales **Face to Face Consultant/Promoter (JB2638)** **Johannesburg, Gauteng** **Market Related** Face to Face responsibilities include attracting new customers and improving profits, assisting with product launches and events, improving knowledge of the product range, answering questions, and addressing customer concerns. You...

  • Client Service Officer

    4 months ago


    Johannesburg, South Africa ELO Digital Office Full time

    **About ELO Digital Office**: ELO Digital Office is a global leader in enterprise content management (ECM) solutions, providing cutting-edge technology to help organizations optimize their document management, workflow automation, and digital transformation processes. Our mission is to deliver innovative solutions that enhance productivity and drive...


  • Johannesburg, South Africa Performit Personnel Full time

    We are looking for a Client Service Officer for a National Company in Johannesburg. **Purpose of the position**: The Client Service Officer (CSO) are required to establish good relationships with the company’s current client base. You act as the middle person between the Company and our client and are responsible to resolve any queries and issues that...


  • Johannesburg, South Africa A 1L Realization (Pty) Ltd Full time

    **Job purpose** - Officer will also be required to service clients across a broad platform to ensure an exceptional client experience - Officer will also need to cross sell products across the bank brand. - Will also serve as a primary contact for Traders and Investors who use OST and for those wanting to learn more about the Stock Market and OSTs...

  • Client Liaison Officer

    7 months ago


    Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Client Liaison Officer**: Do you have experience in retirement funding? Ready for your next move? We are hiring! Aon South Africa is recruiting a Client Liaison Officer in our Retirement Funding department, based, on a hybrid basis, from our Head Office in Sandton. The client liaison officer services a portfolio of retirement and...

  • Client Liaison Officer

    7 months ago


    Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Client Liaison Officer** **Do you have experience in retirement funding? Ready for your next move?** We are hiring! Aon South Africa is recruiting a Client Liaison Officer in our Retirement Funding department, based, on a hybrid basis, from our Head Office in Sandton. The client liaison officer services a portfolio of retirement and...


  • Johannesburg, South Africa Time Personnel Full time

    **Job Overview**: **Date Posted**: Posted 4 hours ago- **Location**: Johannesburg, Gauteng- **Job Title**: Client Liaison Administrator- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 1 - 3 Years**Client Liaison Administrator - Johannesburg (Northern Suburbs).**: Do you enjoy being the “front face” of a...


  • Johannesburg, South Africa Stratogo Full time

    Role: Client Liaison OfficerLocation: Linbro Park - JohannesburgDesired skills: 2-3 years of experience on administrative skillsProficiency in Advanced - MS OfficeExcellent communicational and verbal skillsExperience Required: Administration duties including, but not limited to:Developing strong relationships with customers to maintain existing...


  • Johannesburg, South Africa Stratogo Full time

    Role: Client Liaison OfficerLocation : Linbro Park - JohannesburgDesired skills: 2-3 years of experience on administrative skills Proficiency in Advanced - MS Office Excellent communicational and verbal skills Experience Required: Administration duties including, but not limited to:Developing strong relationships with customers to maintain existing...


  • Johannesburg, South Africa National Risk Managers (Pty) Ltd Full time

    A Medical Insurance Company based in Benoni, Gauteng is looking for a Client Relationship Officer. The Client Relationship Officer will provide support, manage the client relationship and address any client issue that may arise. Assist with support to the members registered on our plans. **Key Responsible Areas** - Build relationships with the Employers -...


  • Johannesburg, South Africa Pinsent Masons Full time

    **Client Services Assistant** **Johannesburg** **Role Overview** Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the...


  • Johannesburg, South Africa Elite Search Full time

    The Client Relations Manager will be responsible for assisting, supporting and managing incoming customer requirements with daily sales administration activities such as renewals, quoting, billing queries, product queries and project status queries. Ultimately, the role requires the individual to contribute to creating and maintaining exceptional customer...


  • Johannesburg, South Africa Motivity (PTY) Ltd Full time

    **BRIEF OVERVIEW OF THE ROLE** **Query and service request management** - Regular and frequent updates to clients as per standard operating procedures (SOP) - Adhere to escalation management processes and procedures Quality Standards - Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined...


  • Johannesburg, South Africa Motivity (PTY) Ltd Full time

    **BRIEF OVERVIEW OF THE ROLE** **Query and service request management** - Regular and frequent updates to clients as per standard operating procedures (SOP) - Adhere to escalation management processes and procedures Quality Standards - Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined...


  • Johannesburg, South Africa THE SKILLS MINE (PTY) LTD Full time

    **Requirements**: - Business related/Market-related and or Entrepreneur related qualification - 5 to 10 years experience in business development (also must have strong selling skills) **Responsibilities include**: - The purpose of the Chief Client Officer will be to take ownership and leadership of the performance, strategy and alignment of revenue...


  • Johannesburg, South Africa ADvTECH Full time

    **Overall purpose of the job**: The Client Experience Officer will be tasked with maintaining current clients and keeping accurate correspondence records, meeting regularly with management, updating client details, engaging with our customers and improving customer touchpoints. The Client Experience Officer must be able to understand customer needs and...


  • Johannesburg, South Africa Fidelity Services Group Full time

    **DEPARTMENT**: MONITORING CENTRE **POSITION**: CLIENT LIAISON OFFICER **INCUMBENT**: **REPORTS TO**: **LEAD, MONITORING CENTRE **SUBORDINATES**: MONITORING CENTRE ASSOCIATES **INTERNAL CLIENTS**: - Management - Operations functions - Residential Business - Commercial Business **EXTERNAL CLIENTS**: - Clients **QUALIFICATION & EXPERIENCE**: -...

  • Client Liaison Officer

    7 months ago


    Johannesburg, South Africa Beautician and Physician Full time

    **POSITION NAME: CLIENT LIAISON OFFICER** **LOCATION: BEDFORDVIEW, GAUTENG** **INDUSTRY: MEDICAL AESTHETIC PRACTICE** **APPLICATION REQUIRMENTS**: - Diploma in Somatology - 2 years+ Somatology Experience - 2 years+ Medical Aesthetic Experience - 2 years+ Clinic Administration and or Management experience - Telesales Experience - Computer...