After-sales Support

2 weeks ago


Johannesburg, South Africa RecruitAGraduate Full time

**Job Information**:
Job Opening ID
ZR_1335_JOB

Hours of work
Full-time

Industry
Logistics

Location Type
In Office

Salary
R12 500 - R15 000

Remuneration Term
Per Month

Province
Gauteng

City
Johannesburg

Country
South Africa
-

**Responsibilities**:

- Serve as the primary point of contact for customers after a purchase, addressing inquiries, concerns, and issues promptly and professionally.
- Collaborate with the sales and operations teams to ensure a seamless transition from sales to post-sales support.
- Assist customers with tracking orders, shipment status, and delivery schedules, providing accurate and up-to-date information.
- Pro-actively communicate with customers to provide order updates, delivery delays, or any potential issues that may arise.
- Investigate and resolve customer complaints, discrepancies, and delivery-related problems, finding swift and effective solutions.
- Collaborate with internal teams to initiate returns, exchanges, and refunds as per company policies and procedures.
- Maintain accurate records of customer interactions, inquiries, and resolutions
- Identify opportunities for process improvements and recommend strategies to enhance customer experience and after-sales services.
- Collect and analyse customer feedback to identify trends, areas for improvement, and potential training needs for the sales and operations teams.
- Provide guidance and assistance to customers in navigating the online portal or other self-service tools.
- Offer product knowledge and insights to assist customers in making informed decisions.
- Assist in the preparation of reports and presentations on customer satisfaction, support metrics, and trends.

**Requirements**:

- Bachelor’s degree in marketing, supply chain or a related field
- Excellent written and verbal communication skills in English and Afrikaans
- Valid drivers license and own vehicle
- Ability to multi-task, organise, and prioritise work
- Must be able to work under pressure
- Excellent networking skills
- Ability to deliver the highest standards of customer service
- Detail-oriented and fast learners
- Must have excellent problem-solving skills

**Benefits**:

- All the necessary resources and training will be provided to ensure success in this position.


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