After Hours Support Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full time
Unique Personnel Ltd is seeking an experienced After Hours Support Specialist to join our team. As a key member of our IT department, you will provide technical support and system administration outside regular business hours. Our ideal candidate will have 1-3 years of IT support experience and strong troubleshooting skills with Windows, macOS, and common software platforms.

About the Role:
We are looking for someone who can troubleshoot issues, support users remotely, and ensure smooth IT operations during evenings, nights, weekends, and holidays. Key Responsibilities include:
  • Providing after-hours technical support via phone, email, or ticketing system (e.g., troubleshooting hardware/software, network issues, account management)
  • Performing basic IT administration tasks (e.g., system monitoring, software updates, user account management)
  • Tracking and documenting support cases, escalating issues when needed
  • Assisting with routine IT tasks such as inventory management and system audits
  • Delivering excellent customer service, ensuring user satisfaction with clear communication

Requirements:
Our ideal candidate will have:
  • 1-3 years of IT support experience
  • Strong troubleshooting skills with Windows, macOS, and common software platforms
  • Knowledge of networking (TCP/IP, VPN, DNS) and basic server management
  • Excellent communication skills and a customer-focused approach
  • IT certifications (e.g., CompTIA A, Network) a plus

What We Offer:
As an After Hours Support Specialist with Unique Personnel Ltd, you will receive a competitive salary of $65,000 - $75,000 per year, depending on your level of experience. This role also offers opportunities for career growth and professional development in a dynamic and supportive environment.
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