After Hours Support Specialist
2 weeks ago
About the Role:
We are looking for someone who can troubleshoot issues, support users remotely, and ensure smooth IT operations during evenings, nights, weekends, and holidays. Key Responsibilities include:
- Providing after-hours technical support via phone, email, or ticketing system (e.g., troubleshooting hardware/software, network issues, account management)
- Performing basic IT administration tasks (e.g., system monitoring, software updates, user account management)
- Tracking and documenting support cases, escalating issues when needed
- Assisting with routine IT tasks such as inventory management and system audits
- Delivering excellent customer service, ensuring user satisfaction with clear communication
Requirements:
Our ideal candidate will have:
- 1-3 years of IT support experience
- Strong troubleshooting skills with Windows, macOS, and common software platforms
- Knowledge of networking (TCP/IP, VPN, DNS) and basic server management
- Excellent communication skills and a customer-focused approach
- IT certifications (e.g., CompTIA A, Network) a plus
What We Offer:
As an After Hours Support Specialist with Unique Personnel Ltd, you will receive a competitive salary of $65,000 - $75,000 per year, depending on your level of experience. This role also offers opportunities for career growth and professional development in a dynamic and supportive environment.
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