Commercial Support Agent

3 weeks ago


Nelspruit, South Africa Aramex Full time

**Commercial Support Agent - INTERNAL**

**(EE Preferred)**

**Area: Nelspruit**

**Key Responsibilities**
- Establish productive professional relationships with key personnel in assigned customer accounts. These relationships will range from users, to influencers to decision makers (FD’s, MD’s, CEO’s etc.)
- Drive growth opportunities within each account
- Coordinate the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customers’ expectations
- Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
- Proactively assess, clarify and validate customer needs on an on-going basis.
- Accountabilities and Performance Measures:

- Achieve assigned budgets
- Achieve customer objectives defined by company management
- Maintain high customer satisfaction ratings

**Minimum Requirements**
- Minimum requirement is a Matric (Grade 12) qualification
- Bachelor’s Degree or similar qualification and/or experience
- 3 Year corporate experience in managing a portfolio of clients (If senior position 5 years)
- Need to have worked for reputable corporates
- Proven track record of having made target
- Industry experience advantageous - Understanding of full supply chain (Freight, International & Warehousing products)
- Experience in presentation and negotiation of business solutions at senior management level
- Valid Code 08 driver’s license and own reliable transport
- Excellent communication skills

**Skills**
- Sound negotiation skills
- An eye for business opportunities
- Ability to work independently with minimum supervision
- Communication and Interpersonal Skills
- Problem solving and creative thinking
- Customer Service orientation
- Relationship Building

**Company Overview**:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.


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