Current jobs related to Customer Care Consultant - Cape Town - Recruitment Matters
-
Customer Care Consultant
4 weeks ago
Cape Town, South Africa Tower Group Full timeOur clients based in Observatory at Black River Park is seeking to employ a Customer Care Consultant on a Contractual basis. **Role Description**: The Customer Care Consultant plays a crucial role in ensuring the seamless and effective handling of all logistics-related customer escalations, working closely with the logistics team to provide world-class...
-
Internal Sales Customer Care Consultant
3 weeks ago
Cape Town, South Africa Frogg Recruitment Full time**Internal Sales Customer Care Consultant Cape Town** Our well-established client is looking for an Internal Sales Consultant with IT Hardware Software experience. 2 Years experience in Internal sales and customer care is needed. Sales orders and Sales Administration **Salary up to R 15000** **Minimum Requirements**: - Matric - 2 years Internal sales...
-
Customer Care Consultant
1 week ago
Cape Town, South Africa RIB Software Full time**JOB PURPOSE**: The Customer Care Consultant will demonstrate excellent customer support as the primary point of contact for customers seeking assistance with the software. As part of a wider, global team they will demonstrate professionalism by using a patient, customer-centered approach to build trust, meet needs and deliver solutions in the Customer Care...
-
Customer Care Consultant
2 weeks ago
Cape Town, South Africa Intrinsic Consulting Services Full timeStunning opportunity for a vibrant and energetic individual to act as a Customer Care Consultant for this Market Leader in the Office Interiors Space.Only candidates who live in the CBD, Blouberg, Century City and surrounds will be considered for the role.Requirements are as follows :Excellent Time Management & Communication Skills.Attention to...
-
Customer Care Consultant
2 weeks ago
Cape Town, South Africa Intrinsic Consulting Services Full timeStunning opportunity for a vibrant and energetic individual to act as a Customer Care Consultant for this Market Leader in the Office Interiors Space.Only candidates who live in the CBD, Blouberg, Century City and surrounds will be considered for the role.Requirements are as follows :Excellent Time Management & Communication Skills. Attention to Detail....
-
Client Relations Consultant/ Customer Care
4 weeks ago
Cape Town, South Africa Kontak Recruitment SA Full timeCape Town, Western Cape - Customer Service** Customer care/ Client Relations Consultant (JB1447)**: Cape Town CBD R15 000- 18 000 per Month + Performance related incentives Duration: Permanent Overview - Global company requires a Client Relations consultant with at least 12 months experience within a sales or customer facing role._ **Minimum...
-
Client Relations Consultant/ Customer Care
3 weeks ago
Cape Town, South Africa Kontak Recruitment SA Full timeCape Town, Western Cape - Customer Service** Client Relations Consultant/ Customer Care - Portuguese (JB1878)** **Cape Town CBD** **R15 000 - 18 000 CTC per Month** **+ Performance related incentives** **Duration: Permanent** **Overview** **_Global company requires a professional, Portuguese speaking Client Relations Consultant with at least 12 months...
-
Customer Care Agent
3 weeks ago
Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time**JOB PURPOSE**: As a Customer Care Agent you are responsible for providing frontline responses to queries from our clients and provide resolutions for service issues that are brought to you. ***PRIMARY JOB RESPONSIBILITIES**: In the role as a Customer Care Agent, the successful incumbent will be exposed to and expected to do the following: - Provide...
-
German Speaking Customer Care Consultant Job
3 weeks ago
Cape Town, South Africa Language Recruiters Full timeYour key **job** responsibilities as the** German** speaking **Customer Care Consultant** in **Cape Town, South Africa** will include: - Provide generalist and technical support both internally and externally - To process standard and adapted product orders - Support the sales team and customers on the online self-service tools - Receive Inbound telephonic...
-
Customer Experience Specialist
6 days ago
Cape Town, Western Cape, South Africa ACCS - ARES Customer Care Solutions GmbH Full timeAbout ACCS - ARES Customer Care Solutions GmbHWe are a leading Business Process Outsourcing (BPO) company specializing in digital solutions for various industries.Our mission is to drive innovation and excellence in our services, focusing on delivering value to our clients through cutting-edge technology and tailored business solutions.The Role: Service...
-
Customer Consultant
3 weeks ago
Cape Town, South Africa audibene Full timeCustomer Consultant Job Description We are looking for a Customer (Sales) Consultant to further strengthen our sales team here in South Africa. Join us now, as we are shaping this fascinating, tech savvy consumer healthcare space! **About the role**: We are looking for highly motivated, independent, and empathetic customer consultants to grow our business...
-
Customer Care Ambassador
2 weeks ago
Cape Town, South Africa Taylor & Hart Full timeRole**:Customer Care Ambassador** Reporting to**:Head of Customer Care** Location**:Remote, based in SA** Hours**:Sundays - Thursdays, 11:00 AM - 8:00 PM +GMT (Initial training days may differ)** Start date**:ASAP** Salary per year**:R 300 000 + 20% Quarterly bonus** **Overview** Taylor & Hart is an e-commerce bespoke jeweller specialising in...
-
Claims and Customer Care Consultant
2 weeks ago
Cape Town, South Africa O'Brien Recruitment Full time**Job Roles and Responsibilities**: - Manage the end to end claims process from lodgment to settlement. - Day to day management of claim lodgments, customer inquiries and validating reported insurance claims. - Answer incoming calls and provide customers with empathy, certainty, guidance and support from lodgment to final resolution of claim situations and...
-
Pet Care Consultant
1 day ago
Cape Town, Western Cape, South Africa Findojobs South Africa Full timeRole Overview:We are looking for a skilled Pet Care Consultant to join our team in Saudi Arabia. The ideal candidate will have a strong background in veterinary medicine, with a focus on small animal care.As a key member of our healthcare team, you will provide expert veterinary care to animals, including surgical and medical diagnostics and treatment. You...
-
Customer Care Position
2 weeks ago
Cape Town, South Africa Africa Direct Group Life and Investments Full timeCustomer Care Position x3 Contract We are looking for a motivated Customer Care agent to join our dynamic Customer Care team. Please note that this is a temporary position, valid for 3 months contract. Duties and Responsibilities: - Maintain, manage, and grow relationships with customers. - Carry out clerical duties, including answering phones and...
-
Customer Care Assistant: Customer Care
7 days ago
Cape Town, South Africa Western Cape Government Full time**Job Purpose**: The Department of Social Development, Western Cape Government has an opportunity for a competent individual to provide customer care support. The successful incumbent must be willing to work under pressure and meet deadlines, have a positive attitude and be responsible. This post is based in Cape Town, CBD. **Minimum Requirements**: Senior...
-
Customer Care Agent
4 weeks ago
Cape Town, South Africa Isilumko Staffing (CPT) Full timeWe are looking for a motivated Insurance Customer Care agent to join our dynamic Customer Care team. and have exceptional attention to detail. - Duties and Responsibilities: - Maintain, manage, and grow relationships with customers. - Carry out clerical duties, including answering phones and preparing documents. - Identify and assess customers’ needs to...
-
Cape Town, Western Cape, South Africa RMV Solutions Recruitment Full timeRole Description:About RMV Solutions Recruitment:We are a reputable recruitment agency specializing in providing top talent to various industries. Currently, we are searching for a highly skilled Customer Care Consultant with Italian Language Skills to join our team.Main Duties:Offer exceptional customer service to passengers via voice calls and written...
-
Claims and Customer Care Consultant
2 weeks ago
Cape Town, South Africa Job Crystal Full time**SPECIFICATION** A global InsureTech business is looking for a Claims and Customer Care to join their AU and NZ Team, but the position will be SA based (Working hours are 00h30 to 09h30) The business provides an end-to-end service where they facilitate the whole process from contacting the client to gathering information/evidence, reviewing and validating...
-
Customer Care Officer
4 weeks ago
Cape Town, South Africa Sportsmans Warehouse Full timeWe are looking for a highly motivated and competent individual to join our team in the key role of Customer Care Officer at our Head Office in Cape Town. This role is suitable for an individual for whom going the extra mile for a customer is considered a privilege and a pleasure. The individual we seek will be passionate about providing the very best service...
Customer Care Consultant
1 month ago
Our client is looking for a Customer Care Consultant to join their team.
- Distributes, controls, and summarizes the results of the Customer Satisfaction Survey sent to Distributors.
- Manages box replacements to ensure they are processed and delivered on time and in full and ensures backorders are communicated.
- Reports irregularities and other non-conformities relating to customer complaints which forms part of the continual quality improvement process.
- Carries out all tasks according to relevant Standard Operating Procedures which are obtainable in each department.
- Maintains statistics, generates, and submit reports timeously by extracting from the Distributor Portal, company website
- Provides monthly reporting to Quality Assurance Manager.
- Provides reporting when requested and required for complaint trending.
Key Skills
- Problem-solving skills on Quality Assurance issues
- Administrative capabilities
- Data analysis and reporting skills
- Professionalism
- Determination to resolve and complete tasks
- Willingness to address challenging situations
- Shows interest and enthusiasm towards work
- Team player
- Job Role: Customer Care Consultant
- Industry: Other
- Salary: Negotiable
**Required Skills**:
3 Years of Experience
**Qualifications**:
- Relevant Tertiary qualification related to Customer Service / Relations. Bsc in Quality or equivalent
- 2- 3 years experience in Quality Assurance involving the management of customer complaints is essential.
- Good understanding of products and their purpose of use and benefits is advantageous.
- 1-2 years experience in Customer Care or equivalent.
**Job Types**: Full-time, Permanent
**Experience**:
- Customer Care: 2 years (required)
- Managing Customer Complaints: 3 years (required)
License/Certification:
- Qualification related to Customer Service / Relations (required)