Service Administrator

2 weeks ago


Northern Suburbs, South Africa Service Solutions Staffing Full time

Brackenfell

**Key Responsibilities and accountabilities**:

- Ensure all service calls are timeously and accurately captured and updated on Eworks
- Ensure all clients are informed of service appointments and/or changes and updates
- Follow up on completed service calls to ensure customer satisfaction
- Escalate service issues to service manager (and management, if required) and ensure service issues are resolved timeously to ensure customer satisfaction
- Invoicing of service calls and ordering of service equipment and consumables
- Ensure that all staff times are accurately captured on the respective reports
- Protect company physical and intellectual property assets and ensure confidentiality is maintained at all times
- Follow all company policies and procedures and business principles
- Escalate any unresolved problems or issues of importance to Management
- Ensure that all deadlines are met within the given timeframe

For more information please contact:

- Marlene Smith



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