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Technical Sales Field Specialist
6 days ago
**Western Cape**, Cape Town**
**Negotiable Cost To Company (Market related, Negotiable)**
**Opportunity Available Our leading client in the Automotive Sector is looking to employ a Technical Sales Field Specialist to join their dynamic team in Cape Town.**
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- **Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.**
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- **Gather and analyze product problem information and data and submit Techshare reports as well as PFR's (Product Feedback Reports).**
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- **Assist dealers with technical and customer queries.**
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- **Ensure dealer complies with Warranty rules to avoid redebits and rejections.**
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- **Manage the policy budget provided for out of warranty on known technical problems correctly.**
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- **Ensure that the budget is adhered to.**
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- **Manage special service campaigns/recalls to achieve set company targets.**
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- **Assist CCC (Customer Call Centre) with customer complaint resolution.**
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- **Regular scheduled dealer and fleet owner visits.**
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- **Maintain job related administration functions and records.**
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**Job Requirements**:
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- **NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma.**
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- **Automotive Trade Test Diploma (Technical Diploma) - Qualified Technician.**
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- **4-5 years of technical experience**
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- **Working experience as a qualified automotive technician.**
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- **Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.**
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- **Relevant experience in the technical and retail environment of the motor industry would be an advantage.**
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- **Fully computer literate including literacy Lotus Notes, MS Office and outlook.**
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- **Report writing skills are a requirement.**
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For more information please contact:
**Bridgette Groep
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