Senior Quality Assurance Manager

3 weeks ago


Durban, South Africa Tryon Consultancy Full time

Fast pace call centre seeks an experienced Senior Quality Assurance Manager who manages the designing, developing, and maintaining of our quality control measures ensuring the business is kept safe.

Creating and deploying an effective QA strategy that will deliver industry-leading customer experience & keep our business safe.
Driving and supporting the delivery of Quality improvement plans
Managing reporting trends and opportunities for performance improvement as well as engaging appropriate stakeholders to share insights

**Requirements**:
Matric

Tertiary qualification beneficial not required

4-5 years of Quality Assurance Management Experience managing various QA team managers and QA managers.

Proven track record of building QA teams and managing the function & direction of QA teams.

Strong Influential Leadership style

Advanced Excel skills

Familiar with current compliance measurements

Diverse knowledge of QA systems and building QA scorecards

Be an advocate of Quality Assurance, Continuous Improvement, and industry best practices

Telco background beneficial

**Salary**: R30,000.00 - R35,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)



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