Senior Quality Assurance Manager
3 weeks ago
Fast pace call centre seeks an experienced Senior Quality Assurance Manager who manages the designing, developing, and maintaining of our quality control measures ensuring the business is kept safe.
Creating and deploying an effective QA strategy that will deliver industry-leading customer experience & keep our business safe.
Driving and supporting the delivery of Quality improvement plans
Managing reporting trends and opportunities for performance improvement as well as engaging appropriate stakeholders to share insights
**Requirements**:
Matric
Tertiary qualification beneficial not required
4-5 years of Quality Assurance Management Experience managing various QA team managers and QA managers.
Proven track record of building QA teams and managing the function & direction of QA teams.
Strong Influential Leadership style
Advanced Excel skills
Familiar with current compliance measurements
Diverse knowledge of QA systems and building QA scorecards
Be an advocate of Quality Assurance, Continuous Improvement, and industry best practices
Telco background beneficial
**Salary**: R30,000.00 - R35,000.00 per month
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
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