Quality Assurance Assessor

2 weeks ago


Durban, South Africa Bespoke International Full time

The Quality Assurer is responsible for reviewing and auditing chat/call incidents, and telephone interactions along with reviewing and investigating customer responses for the Utilita campaign. The assurer will also be responsible for facilitating calibration/group sessions regarding our quality programs, weekly TM catchups and general feedback of findings. Participating in internal/external calibrations.

You need:

- Matric
- 6-12 months of voice and non-voice auditing experience of live chat and calls
- Excellent written communication (English)
- Attention to detail
- Navigation of multiple systems

We Offer:

- R5000 Basic Salary
- Growth opportunities
- Great working environment

**Job Types**: Full-time, Permanent

**Salary**: From R5,000.00 per month



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