Senior Customer Advocate

3 weeks ago


Cape Town, South Africa Boldr Full time

Answer client queries with enthusiasm, empathy, courtesy, humour and an open mind
- Provide excellent customer service in a timely manner
- Comfortably work with data
- Upsell client products and brand through fun, engaging conversations

**Requirements**:

- **_Shopify experience a must have please _**:

- 30- 40 words per minute typing speed, not negotiable
- Excellent verbal and written communication skills
- Strong and effective phone contact handling skills
- Ability to accept feedback gracefully and with an open mind
- Advanced understanding of common Customer Experience best practices
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools
- A passion for home cooking and kitchen products

**Benefits**

Salary + Benefits



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