Product Specialist
1 week ago
**Job Overview**:
**Date Posted**: Posted 51 mins ago-
**Location**: Cape Town, Western Cape-
**Job Title**: Product Specialist-
**Salary Type**: Negotiable-
**Education Level**: Diploma-
**Job Level**: Intermediate-
**Required Experience**: 3 - 5 Years**Product Specialist - Cape Town**:
**A Product Specialist position is available in Cape Town, Western Cape, South Africa.**:
We are looking for a Product Specialist for a remote or hybrid role in Durbanville to support software products on site & telephonically.
Must have excellent communication skills in English & Afrikaans and have a valid driver’s license with own reliable transport.
MS SQL knowledge and experience is required.
**Responsibilities**:
- Primary responsibility will be that of Product Specialist but will also have area/account manager responsibilities
- Support software products (On-site & Telephonically)
- Liaise with customers externally (Phone enquiries & visits)
- Liaise internally (Colleagues, Development Department)
- Helpdesk administration (Log Calls, Follow up on Calls, etc.)
- Log calls on behalf of clients
- Testing (Test completed calls or queries from clients)
- Ad Hoc testing of software products
- Release new program versions to clients
- Write release notes for new versions
- Install / Upgrade software product
- Related Ad Hoc tasks
**Requirements**:
- Computer literate and strong technical ability
- Excellent attention to detail
- Excellent communication skills (Afrikaans & English)
- Strong Interpersonal skills (at all Levels) - Good team player
- Must have a good understanding of customers’ business
- Good administration skills
- Must be able to meet deadlines
- Must have a valid driver’s license and own reliable transport
- Able to work efficiently and effectively under pressure
- Able to work independently and without supervision
- Able to travel
- Eagerness to learn
- Innovative
- MS SQL knowledge and experience
- Fruit industry software packages experience (beneficial)
- Symbol scanner experience (beneficial)
- Accounting (beneficial)
- Finance and Logistic experience (beneficial)
- MS Office
Tagged as: Product Manager, Product Owner, Product Specialist
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