Operations Controller
2 days ago
**Job Purpose**:
It is the responsibility of the Operations Controller to ensure that the relationship between Business and the Client is maintained and continually improved to established business continuity and customer satisfaction.
**Qualifications & Experience**:
- Matric.
- Relevant Qualification in Supply Chain Management would be beneficial.
- Previous work experience in a Supervisory Role.
- Minimum of 3 years work experience with Inventory and Stock Control.
**Key Responsibilities**:
CUSTOMER SERVICE
- Quick response to Customer queries is of high importance.
- Ensure Customers are aware of all processes and expectations are met.
OPERATIONS
- Take Control of operational activities.
- Ensure high levels of Inventory accuracy.
- Daily Client requests to be achieved; returns, receipts and dispatches.
- Ensuring adherence to SHEQ and ISO company standards / policies.
- Ensure that regular operations meetings are held with staff to manage output and expectations.
- Encourage continuous improvement of service.
- Ensure that all quality objectives are measured and met.
- Ensure compliance to good hygiene and housekeeping disciplines within all areas under your responsibility.
- Manage the servicing & maintenance of all equipment within department.
- Ensure that the department aligns itself to the BIL corporate framework and that all signage and uniforms uphold the image of BIL.
- Monitor and maintain discipline in all areas which you are responsible for.
REPORTING
- Daily, Weekly and Monthly measurement and reporting of KPI Achievement.
- Ensure on time submission of weekly / monthly management reports.
- Monthly SHERQ report.
- Monthly reporting to management of Cycle count results.
PEOPLE MANAGEMENT
- Ensure that staff productivity in operations are measured and achieved.
- Establish KPI's for subordinates and manage accordingly.
- Conduct Performance Appraisals for staff in line with company deadlines.
- Manage absenteeism and ensure BIL code of conduct are understood.
- Ensure all staff within the Facility comply with correct daily use of PPE and uniforms.
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