Senior Lodge Manager

2 weeks ago


Grahamstown, South Africa HotelJobs.co.za Full time

Kendrick Recruitment is now searching for a 5* experienced **Lodge Manager** for a 9-bedroomed **luxury 5* Game Lodge on a Big 5 reserve** near **Grahamstown, Eastern Cape.**

**Key Outputs**
- Meet every guest and ensure they know who is looking after them
- Ensuring all organizational requirements around delivering a guest experience at the Lodge is planned for and executed on a daily basis
- Ensure brand standards are always maintained in all areas that make up the guest experience
- Represent the company brand in appearance and behaviour
- Create an environment where the company culture is fostered
- Innovate new ideas and ways to edge the brand and improve
- Ensure that our culture of rewarding and recognizing of staff is followed through all levels of the lodge
- Ensure that training & development of staff is coordinated
- Ensure that controls and systems are in place to ensure the sustainability of the business as well as conserving our resources
- Relieve for the General Manager when on leave
- Hosting alternative nights
- Taking the lead on groups

**KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS)**
- ** At least 5 years relevant & recent experience in a 5 star Game Lodge - essential**:

- Managerial Experience is ESSENTIAL
- Valid SA driver’s license essential.

**SKILLS REQUIRED**:

- MS office knowledge is a requirement
- Communication skills - with guests and fellow staff members
- Lateral thinking ability
- Initiative
- Must be able to cope under pressure to meet guests’ needs
- Leadership
- Organizational abilities
- Honest, have good integrity, proactive and driven person who has career ambitions
- Good interpersonal skills
- Passion for guest delight

**PREVIOUS WORK EXPERIENCE REQUIRED**:

- Experience in the service industry especially in dealing with guests and staff
- Previous front of house & lodge management experience

**Basic Salary**: R17,000 live in plus benefits as listed below

Company benefits:

- Onsite accommodation
- Contribution towards medical aid
- Contribution towards provident fund
- No staff meals but a food allowance is given to staff to compensate for meals needed whilst on shift.



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