E-commerce and Loyalty Manager

1 day ago

Cape Town, South Africa Recruitment Matters Africa Full time

The purpose of this role is to build and develop a management set of core competencies that will service the digital media, e-Commerce, loyalty, and customer requirements across the business, enabling revenue and brand equity growth.

Reporting to the Marketing Executive; the E-commerce and Loyalty Manager owns and is accountable for the digital strategies; sales revenue and profitability of e-commerce, as well as the omnichannel loyalty experience. They will work cross-functionally and liaise with the international team to drive digital transformation within the market, ensuring that the brand is portrayed consistency and in line with corporate standards across digital platforms. They will work towards providing an exceptional customer experience online and execute commercial strategies to meet business objectives. They will lead all loyalty projects, maximising the ROI and achieving outstanding results in customer retention and acquisition.

The purpose of this role is to build and develop a management set of core competencies that will service the digital media, e-Commerce, loyalty, and customer requirements across the business, enabling revenue and brand equity growth.

Reporting to the Marketing Executive; the E-commerce and Loyalty Manager owns and is accountable for the digital strategies; sales revenue and profitability of e-commerce, as well as the omnichannel loyalty experience. They will work cross-functionally and liaise with the international team to drive digital transformation within the market, ensuring that the brand is portrayed consistency and in line with corporate standards across digital platforms. They will work towards ensuring an exceptional customer experience online and execute commercial strategies to meet business objectives. They will lead all loyalty projects, maximising the ROI and achieving outstanding results in customer retention and acquisition.

**Salaries and Benefits**: negotiable

**Responsibilities**:
Plan and provision the operational, promotional, loyalty and marketing functions within the e-Commerce business

Create, develop, and coordinate an online marketing plan to drive the overall net sales objective, brand site database and site traffic increases

Develop and track key performance indicators (KPIs) and objectives with support from the Marketing Analyst

Ensure that the digital marketing informs and supports the development of all brand-building, promotional, loyalty and campaign activities

Develop and implement SOPs across the digital team

Management of digital marketing services team and service providers to optimise the user experience

Ensure that the forecast budget and profit number are achieved

Manage e-Commerce and loyalty projects and budgets

Manage and develop cross-functional department and matrix staff, providing for coaching and development opportunities as appropriate and as it pertains to online e-Commerce and loyalty

Manage workflows and look for process efficiencies

Set up and drive 3Pi websites as per global strategy

Ensure the delivery of content management, merchandising and day-to-day management of the website and driving e-Commerce revenue targets

**DIGITAL MARKETING & PERFORMANCE**

**Digital Media**

Oversee digital media to ensure our brand is reaching our target market across digital platforms with the most efficient targeting, at an optimum CPM & ROAS

Drive acquisition and retention improvements

Work in partnership with Marketing Content team on all digital marketing efforts: electronic direct mail, banner ads, PPC, SEO, and Social Media

Ownership of the successful ongoing operation, presence, and effectiveness of the website - maximise conversion while enhancing the customer’s shopping experience

Ensure our website traffic is growing and converting with an optimum CPC and conversion rate

Ensure existing and potential customers are engaging at a maximum with our online content

Participate in testing of product, content, campaign, and promotion updates to the website

Manage the timely deployment of all e-marketing and merchandising campaign content on the website

Campaign planning

Google & Facebook Ad platform management

Performance optimisation

Google my business maintenance

Brief and manage assets for various platforms

Drive brand awareness and store locator traffic for product innovation launches and consumer promotions

**E-COMMERCE OPERATIONS & DEVELOPMENT**

**e-Commerce**

Responsible for e-Commerce revenue

Create strategies and initiatives around driving traffic to site, and increasing conversion rates and average order size

Achieve e-commerce targets and ROI

Maximise site performance and enhance the consumer online shopping experience by leading the planning, scheduling, deployment, execution, and maintenance of all site content

Ensure consistent branding, image and content delivery across the website and maintain accuracy of product descriptions and pricing

Manage and introduce payment methods so

  • E-commerce and Loyalty Manager

    5 days ago

    Cape Town, South Africa HR Genie Full time

    The purpose of this role is to build and develop a management set of core competencies that will service the digital media, e-Commerce, loyalty, and customer requirements across the business, enabling revenue and brand equity growth. Reporting to the Marketing Executive; the E-commerce and Loyalty Manager owns and is accountable for the digital strategies;...

  • E-commerce and Loyalty Manager

    5 days ago

    Cape Town, South Africa Recruitment Matters Africa Full time

    The purpose of this role is to build and develop a management set of core competencies that will service the digital media, e-Commerce, loyalty, and customer requirements across the business, enabling revenue and brand equity growth. Reporting to the Marketing Executive; the E-commerce and Loyalty Manager owns and is accountable for the digital strategies;...

  • E-commerce and Loyalty Manager

    1 week ago

    Cape Town, South Africa HR Genie Full time

    **Salaries and Benefits**: negotiable **Responsibilities**: - Plan and provision the operational, promotional, loyalty and marketing functions within the e-Commerce business - Create, develop, and coordinate an online marketing plan to drive the overall net sales objective, brand site database and site traffic increases - Develop and track key performance...

  • E-Commerce Technology Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa E-Merge Full time

    E-Merge seeks a seasoned e-commerce technology manager to lead the development and implementation of our omni-channel technology stack in Cape Town.The successful candidate will have a proven track record of managing e-commerce projects and teams, with expertise in SAP Commerce Cloud (Hybris) architecture, Java, Spring Framework, React Native, and related...

  • E-commerce Digital Marketing Manager

    7 months ago

    Cape Town, South Africa Pollock and Associates Full time

    E-Commerce Digital Marketing Manager Advertising / Marketing / Sales ~ Retail Cape Town - Western Cape - South Africa Join South Africa's premier retailer in a newly created role as the E-Commerce & Digital Marketing Manager. As a seasoned professional, you will lead the digital transformation journey, driving growth across multiple brands and platforms....

  • E-commerce Manager

    2 weeks ago

    Cape Town, South Africa CME Recruitment Full time

    Our client in the high-end retail industry is looking for a E-Commerce Manager to join their team. **Requirements**: - Degree in E-Commerce, Retail, Business or any other related field - 3+ years' experience in an e-commerce trading/retail environment - Experience in online planning or buying advantageous - Strong understanding of website design,...

  • Content Manager E-commerce

    1 day ago

    Cape Town, South Africa PUMA Full time

    **E-COMMERCE** **CONTENT MANAGER E-COMMERCE**: - Cape Town, South Africa**YOUR MISSION**: The Content Manager will be an integral part of the e-commerce team, which is responsible for PUMAs website that contains brand and commercial parts in one platform. The Content Manager will maintain the product database and work closely with the buyers and planners...

  • E-Commerce Solutions Architect

    3 weeks ago

    Cape Town, Western Cape, South Africa E-Merge Full time

    E-Merge is seeking a seasoned E-Commerce Solutions Architect to lead the development and implementation of our omni-channel technology strategy.The ideal candidate will have extensive experience in SAP Commerce Cloud (Hybris) and a strong understanding of e-commerce concepts and processes. They will be responsible for designing and implementing scalable and...

  • Senior E-commerce Manager

    7 months ago

    Cape Town, South Africa Ad Talent Africa Full time

    **Who are we**: A leading retail business. **Who are we looking for**: An experienced Senior E-commerce & Digital Marketing Manager in Cape Town to lead and expand our digital presence across multiple brands. **What will you do**: *** - Take ownership of existing and new e-commerce websites, apps, and channels, including digital marketing for all brands...

  • Senior E-Commerce Technology Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa E-Merge Full time

    We are seeking an experienced Technical Team Lead to oversee the management and optimization of our omni-channel technology stack.The successful candidate will be responsible for leading a team of SAP Commerce Cloud (Hybris) developers, providing technical guidance, mentorship and support. They will also be required to manage and optimize the technology...

  • E-commerce Manager

    1 week ago

    Cape Town, South Africa Paqueta Personnel Full time

    My client, a leading and well-known Retailer seeks to employ an E-Commerce Manager to join their dynamic team in Montague Gardens - You will be responsible for the roadmap, project management and launch of the new ecommerce website along with all apps and channels on Shopify - You will be required to have a deep understanding of the digital landscape...

  • E-commerce Manager

    7 days ago

    Cape Town, South Africa Crocs South Africa Full time

    **ROLE PURPOSE & KEY RESPONSIBILITIES**: **E-Commerce Strategy** - In line with the regional and global directives, define, develop and execute on annual/long-term strategy for the department - Generate and implement new sales and marketing initiatives to increase E-Commerce sales and profitability - Execute seasonal strategies to support and meet revenue...

  • Teamhead of E-commerce

    3 months ago

    Cape Town, South Africa PUMA Full time

    **YOUR TALENT**: **Education**: - Degree educated in Business or IT related field **Experience**: - Minimum 5+ years of hands-on E-Commerce experience, with demonstrated business success. Multi-channel retail experience is a plus. - 3+ years of experience in leading a team. Experience hiring and developing high-performance teams. - Fluency in E-Commerce...

  • E-commerce Administrator

    5 days ago

    Cape Town, South Africa Lunar Mart Full time

    E-commerce Admin Assistant Position: E-commerce Admin Assistant Location: Cape Town / Remote Type: Full-Time About the Role: We’re looking for a proactive E-commerce Admin Assistant to manage the day-to-day operations of our online store and sales platforms. If you have a keen eye for detail, basic website editing experience, and are comfortable updating...

  • E-commerce Administrator

    7 months ago

    Cape Town, South Africa Time Personnel Full time

    **Job Overview**: **Date Posted**: Posted 5 hours ago- **Location**: Cape Town, Western Cape- **Job Title**: E-Commerce Administrator- **Education Level**: High School / Matric- **Job Level**: Intermediate- **Minimum Experience**: 1 - 3 Years**E-Commerce Administrator - Montague Gardens, Cape Town.**: Are you a skilled and detail-orientated E-Commerce...

  • E-commerce Marketing Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa The Talent Barn Full time

    We are searching for a driven E-commerce Marketing Manager to lead our digital marketing efforts. If you have a passion for e-commerce and digital marketing, we'd love to hear from you!About The Talent BarnWe operate as a prominent retailer within the motor industry, focusing on delivering exceptional customer experiences through innovative solutions. At The...

  • Director IT

    7 months ago

    Cape Town, South Africa ISMMART GROUP OF INDUSTRIES Full time

    **Experience: 8-10 years of experience in IT roles, with 6 years in a leadership or directorial capacity in the (E-Commerce Industry).** **Requirement**: Applicant must be a local or having work permit**.** We are seeking a visionary and experienced professional to join our team as the Director of IT in the fast-paced and innovative field of e-commerce. As...

  • E-commerce Marketing Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Arvo Full time

    Job DescriptionAs an E-commerce Marketing Manager at Arvo, you will be responsible for developing and executing e-commerce marketing strategies to drive sales and revenue growth. You will work closely with cross-functional teams to understand customer needs and preferences, identify market trends, and develop targeted marketing campaigns to engage and retain...

  • E-commerce Project Director

    3 weeks ago

    Cape Town, Western Cape, South Africa Datonomy Solutions Full time

    About the Opportunity: Datonomy Solutions is seeking an experienced E-commerce Project Director to lead our e-commerce and digital projects in Cape Town.The successful candidate will have a strong understanding of agile methodologies and digital project management, with a proven track record of delivering e-commerce and digital projects on time, within...

  • E-commerce and Brand Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Set Consulting Full time

    Job Role: E-commerce and Brand ManagerWe are looking for an experienced E-commerce and Brand Manager to join our team at Set Consulting. The ideal candidate will have expertise in SEO, paid advertising, social media, WordPress, and CRM.Key Performance Areas:SEO management:Conduct keyword research and analysis to enhance organic search visibilityDevelop and...