Agent Operations
2 weeks ago
TASK RESPONSIBILITIES:
Supervise and co-ordinate warehouse/cargo handling and trucking activities
- By monitoring cargo acceptance, storage and handling/build up activities
- By ensuring all activities with regard to safety, security, quality, effectiveness and efficiency foreseen in local and international laws and regulations are met
- By checking and detecting weight & volume discrepancies
- By planning and ordering trucks as per local requirements and volumes
- By coordinating flight and truck schedules with the trucking providers and GHA
- By gathering special cargo information for temperature settings, overhang or heavy cargo
Coordinate ULD control activities
- By organizing/coordinating required ULD stock for the station to ensure always sufficient ULDs available (including for charter flights)
- By organizing/coordinating the return of ULDs
- By reporting any damaged ULDs
Ensure reservations and bookings
- By answering to customers freight transport requests
- By analyzing feasibility of freight
- By checking space availability and accepting cargo in co-ordination with reservation LUX
Ensure Customer Service
- By following up on customer requests
- By answering all customer issues regarding Export, Load Control
- By advising customer on best possible flight offer/reservation
- By coordinating shipments with other stations and departments
ESSENTIAL REQUIREMENTS FOR THE POSITION:
- Secondary technical education or accomplished apprenticeship with focus on logistics or any other relevant field
- Previous experience in a warehouse or trucking environment will be considered as an advantage
- Interacting openly and comfortably with diverse groups of people, anticipating and balancing the needs of multiple stakeholders
- Strong written and oral communication skills
- Feeling comfortable to work in a team as well as autonomously
- Strong time management skills and being able to take decisions within tight deadlines
- Ability to plan and prioritize work aligned with organizational goals
- Good analytical and organizational skills
- Fluency in written and spoken German and English
- Proficiency in MS Office
WORKING CONDITIONS:
- Position based in Johannesbourg
- A certificate of good conduct will be required
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