Junior Support Specialist

1 week ago


Johannesburg, South Africa eSoft Development And Technologies Full time

Junior support specialist

Job description
One of our clients wants to grow their team and we are looking for a lead/senior support specialist for a period of 6 months. You will work as part of our core delivery team serving our customers, helping them at all stages. Make an excellent user experience through communication. You will be able to take over the responsibility and deliver value to clients.

**Requirements**:
L1 Support Engineering to end users with regards to any inquiry/ticket on ServiceNow usage;
Provide customers an experience beyond their expectations of how the work can be simplified and improved with ServiceNow;
Let the customers see the value in our products and services quickly by managing ServiceNow implementations and services;
Build workflows and processes internally between clients;
Generate great relationships with clients, and help them on all stations of dialogs.

**Skills**:
Good English language skills to enable customer communication (written and verbal) are a must-have;
Good knowledge of the ServiceNow platform (ITSM, CMDB);
Basic knowledge of Javascript, Client, and Server side scripting, Business rules, Script Includes, UI Actions, UI Policies, and Data Policies;
Basic knowledge of ITIL: ITSM, Change Request, Problem Management;
Communication skills, Documentation skills, problem-solving ability;
Experience in helpdesk function, and direct client interaction.
WE OFFER TO YOU

The unique experience of working with Americas markets.
Values-driven culture of smart people working together to build something great.
Your opinion, vision, and input will be valued and make a difference.
Very cohesive leadership team with common values.
Fun to work.
Enormous opportunities for professional and career growth.
This exciting market segment with a lot of great opportunities.
Flexibility and open-mindedness.
Competitive salary.
ROWE approach.
Flexible work schedule.
A completely remote type of job.
Friendly environment and great teammates.

**Job Types**: Full-time, Temporary
Contract length: 12 months

**Experience**:

- Junior Support Specialist: 5 years (preferred)


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