Claims Specialist

2 days ago


Johannesburg, South Africa Santam Full time

MAIN PURPOSE OF JOB

This career opportunity is available at Mirabilis a division of Santam for the Claims Specialist, who will be based in Johannesburg.

The main purpose of the job is to administer claims which include accurate claim assessment, assessor appointment, corresponding with brokers and service providers and attending to claim documentation. It further involves building relationships with brokers by responding to queries and other outstanding matters and filing of claim correspondence.

WHAT WILL YOU DO?

**Claims administration**:
Accurate registration of new claims
Claim assessment within the parameters of the wordings
Correspondence with brokers, assessors etc.
Adherence to company SLAs
Accurate reserving
Attend to all queries
Maintenance / administration of schemes
Data capturing (loading payments, closing claims etc.)

Diary management and follow up

QUALIFICATIONS AND EXPERIENCE RELEVANT TO JOB CONTENT AT APPOINTMENT

Matric
Bachelor’s degree (or studying towards) would be an advantage
Minimum 3 Years Claims Experience
Engineering Claims Insurance Experience would be an advantage

**Computer Literacy**: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook

SUBSEQUENT TO APPOINTMENT

Various practical industry courses and on the job coaching
Continuous development of interpersonal skills
Be proficient in the KIT policy administration system within 3 months of appointment (Knowledge of KIT will be beneficial)

PERSONAL QUALITIES

Well-spoken and confident
Good telephone etiquette
Immaculate interpersonal skills
Ability to perform tasks under pressure
Attention to detail / accuracy

POPI

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.


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