Spa Receptionist
3 weeks ago
No one understands the Art of Wellbeing quite like our Spa team We are looking for a Spa Receptionist with a strong commitment to excellence who will uphold our high professional standards and enhance our guests’ experience
- To greet the guests at reception and assisting with post treatment sales.
- To co-ordinate with the therapists regarding the daily appointments by allocating the time accordingly.
- To record all guests & treatment details for the data base.
- Assist the guests in selecting their treatment & explain the treatment procedures.
- Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner.
- Suggest and promote retail products or additional services.
- Strive to achieve the highest standards through continuous education in treatments.
- Provide the guests with high quality of service at every stage of their spa experience.
- Check whether the guest has any allergies or injuries prior to the treatment or previous medical history which prevent him/her from undergoing the spa treatment.
- Ensure a proficiency of all treatments offered at the spa & have a good working knowledge of all spa facilities.
- To ensure that hygiene standards are adhered to at all times & disinfecting the treatment surfaces & equipment between treatments as per laid down standards & procedures.
- To ensure that the spa is neat, clean & tidy at all times & help in retaining the aesthetic beauty of the same.
- Acknowledge and respond to relevant customer queries, needs and expectations.
- Accurate monthly stock taking in the absence of the Spa Manager.
- Ensure the Spa Manager is kept informed of any developments and guest queries.
- To brief the Spa Manager on any feedback received & any follow-up on work to be carried out by the maintenance department.
Competitive basic salary
Medical aid & pension fund benefit
Internal Belmond discounts
Loyalty and recognition rewards programme
Employee Assistance Programme
On going Learning and Development opportunities
Regular community, social and staff welfare events
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