Spa Manager

6 days ago

Cape Town, South Africa Pepperclub Hotel & Spa Full time

Spa Manager

Pepper Club
- Cape Town, Western Cape

**JOB SPECIFICATIONS**:

- Preferably an international Beauty Therapy Certificate/ Somatology Diploma from ITEC or CIDESCO
- Computer literate
- Experience in leading a team and managing a salon
- 2-3 years of assistant or manager experience
- Must be able to market and sell the Spa
- Must be sales and target driven
- Great previous retail track record
- Have the ability to source new business
- Willingness to perform treatments when required
- Required to work most weekends and public holidays

**JOB DESCRIPTION**:
**Managerial Responsibility Areas**
- Constantly develop systems and procedures to increase revenue and efficiency
- Review the bookings for the day and week to ensure accuracy and maximum productivity
- Promote and grow the retail and treatment sales through measurement tools and monitoring
- Continually developing staff through training, coaching and mentoring on a daily basis
- Facilitate a daily staff briefing focusing on Positives and Negative
- Dealing with Guest request and Guest complaints
- Ensure that you are familiar with the stock and cleanliness standards and that the Spa meets those requirements
- Complete all stock takes and all relevant administration
- Assist with cost control in all areas and minimise wastage
- Oversee the gm and pool facilities
- Report all maintenance issues

**Main Duties/Responsibilities**
- Place stock orders monthly in order to maintain your par levels
- Source suitable retail suppliers
- Submit daily revenue report per therapist
- Complete monthly payroll reports including hours, commissions for retail and treatments and tips
- Maintain data base of all clients and market to that data base
- Monitoring staff productivity
- Enforce the Disciplinary Procedures
- Training Registers are completed for all training
- Report staff that is not following policies and procedures

**Knowledge & Skills**
- To be able to motivate, develop and direct staff as they work
- To always have a positive attitude and lead by example
- To be able to communicate well with guests, staff and suppliers
- To have great organization skills
- To be able to manage own time and the time of others
- To talk to staff to convey information effectively
- To obtain and see to that there is appropriate use of equipment, amenities facilities and material need to work tasks
- To be able to make recommendations to improve service and ensure more efficient operations
- To be able to delegate tasks efficiently

**Job Types**: Full-time, Permanent

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