Field Services Support Technician

3 days ago


Cape Town, South Africa Dimension Data Full time

Do you want to work with a team of people who are passionate about their jobs and love what they do? Do you want to be part of a company that is committed to training new employees and has zero tolerance for poor performance? If so, then this Field Services Support Technician role may be for you

This job may include any aspect of product field support, including system hardware and software, phones, basic cabling, equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems. Diagnoses, hardware, software, cabling, performance issues using established procedures. Together with the senior engineers determines the most scalable repair/resolution to minimize customer downtime. The Services Technician takes responsibility for the basic equipment setup and configuration of associated devices at client sites. They collaborate and work closely with the Engineering organization to provide install and break/fix functions for clients. Individuals in this role install and test new equipment as they are plugged into the client networks. They also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate

**Requirements
- Driver’s license essential
- Minimum 3 years Field Service experience
- Minimum N+ certification or equivalent and hands on experience
- Excellent communication and reporting skills
- Good technical and troubleshooting skills
- CCNA, Fortigate NSE qualification or equivalent (Advantageous)

**Qualifications
- Must be willing to abide by the security policies of the company.
- Must have strong communication skills and the ability to work independently or as part of a team.
- Ability to work outside in the field is required
- Relevant vendor and product certification together with the required vocational training completed



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