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Assistant Residence Manager

1 month ago

Centurion, South Africa Ability Recruitment Full time

**Job Information**:
Industry

**Real Estate/Property Management***

Work Experience

**4-5 years***

Salary

**300000***

Currency

**ZAR***

City

**Centurion***

Province

**Gauteng***

Country

**South Africa***

Postal Code

**0014**

The incumbent will be responsible for all the facilities and operational aspects of one or multiple residences and assist the Residence Manager in managing facilities and relationships with the relevant stakeholders. The role also includes effective administration and front of house services for all internal and external customers at residence level and requires oversight responsibility when the Residence Manager is not on duty / not present.

Facilities Management
- Assumes responsibility for the effective facilities management of the property.
- Coordinates and arranges third-party services of maintenance contractors, suppliers, vendors, housekeeping services, security services etc. Deals with contractors and suppliers on a daily basis.
- Liaises with Residence Managers with regard to operational initiatives as well as maintenance work activities within the residence.
- Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
- Coordinates maintenance activities. Ensures that facilities are clean, well-maintained, and in good repair.
- Directs preventive maintenance procedures with the guidance of the maintenance manager.
- Ensures that the property operations are following established procedures, policies, regulations and codes.
- Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
- Accurate property administrative records are kept and maintained.
- Assist in monitoring third-party contracts and services including:

- Access Control
- Cleaning
- Maintenance
- Security
- Council utility supply departments when supply interruptions occur
- Monitor and execute the provision of the following at a residence level:

- Cleaning
- Security
- Maintenance of both physical structure as well as FF&E.
- Financial Planning
- Assists Residence Manager in developing short and long-term residence operational cost budgets.
- Executes established operational goals and ensures that corporate-wide plans are complemented and supported.
- Estimate new operating costs
- Ensure recovery of any expenses not included in the all-inclusive rental amounts
- Check and authorise payment of accounts, within an agreed mandate
- Authorise cleaning, consumables, electrical and general maintenance orders, within an agreed mandate
- Retrieve and report municipal billing to Head Office
- Operational Management
- Provide effective administrative and front-of-house services.
- Assist in co-ordinating, executing and monitoring policies and services.
- Effective record keeping and liaison with Residence Manager & Residence Life allocations
- Accurate, orderly and accessible residence records, including student records.
- Effective coordination and training of Res Fellows and Reception staff.
- Manage the reception services, be the first point of contact for residents, visitors and guests.
- Maintain the official noticeboard for relevant student housing and residence life information.
- Occupational Health & Safety: Compliance
- Ensure that Health and Safety legislation is adhered to at a residence level.
- Act as the residence First Aider and manage the First Aid kit and recording of all incidents.
- Act as the OHS Representative
- Assist with effective Health and Safety campaigns held within the residence.
- Assist in identifying Health and Safety risks identified and resolving these.
- Maintain a safe residence for students, staff, guests and visitors
- Intake process
- Well-managed student registration and de-registration process.
- Effective recording of all room allocations.
- Student information cards completed, accurate and accessible
- Effective management of residence records on student manager
- Search and view applicants
- Print/view booking scheduler
- Room changes and room swops
- Draw residence reports
- Print/export arrivals and departure reports.
- Create and maintain a performance culture developed with all team members having a strong student/client care focus

**Requirements**:

- Grade 12
- Diploma or General Business Degree or Bachelor’s Degree preferred.
- Minimum of 5 years’ relevant experience in Property / **Facilities Management**
- Experience in student accommodation and services is advantageous, but not a pre-requisite.
- ** Must be willing to stay onsite.