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IT Call Planner

3 months ago

Cape Town, South Africa IT Naledi Solutions Full time
REQUIRED LEARNING
  • 1-2 years IT Experience Preferred
  • IT Qualification preferred
  • 1-2 years help desk experience preferred
  • ITIL V4 Foundations certificate (advantageous)
KEY JOB OUTPUTS
  • Log all customers reported faults on the system.
  • Manage and track the reported fault.
  • Dispatch the Technicians to attend to the reported fault
  • Capture the reported fault progress status on the system
  • Update both internal and external customers wrt fault logged
  • Ensure you receive all Job Cards back from technicians
  • Process all Job Cards on the system
  • Ensure all documentation is filled
  • Update multiple systems where needed
CORE COMPETENCIES
  • Excellent written and verbal Skills
  • Positive attitude
  • Excellent organisation skills
  • Excellent analytical and problem-solving skills
  • An ability to work to tight deadlines and within constraints
  • Good Listening skills
  • Ethical
  • Team player
  • Ability to perform under pressure
  • Able to work independently
  • An understanding of the service delivery environment and stakeholder interests
  • Good communication skills
  • Attention to detail
  • Reliable and able to produce a high quality of work
  • Display excellent attention to detail and the ability to manage work processes
APPLICATIONS/ENQUIRIES
Email your CV and motivational letter