Senior Rates and Reservations Administrator

10 hours ago


Sandton, South Africa Wilderness Full time

**PRIMARY PURPOSE**

To establish and maintain data and information systems relating to Wilderness Product. Attention to detail is important and we need to provide excellent customer service by offering fast turnaround times that meet and exceed expectations.
- This position can be based in either **Johannesburg or Cape Town.**

**Detailed Responsibilities**
- Update all Tourplans and Associated Products (AP).
- Loading of Rates Manual on the system.
- Setting up of users, creditors and debtors on Wilderness Window.
- Loading / Amending / Checking rates for Associated Product and Wilderness product.
- Communicating to consultants on Tourplan changes.
- Loading of Creditors & specials.
- Loading / maintaining of Debtors.
- Maintaining Messaging Templates.
- Setting up new users in all Tourplans.
- Maintain and improve AP rates manual.
- Maintaining of annual rates manuals for agents.
- Setting up & maintaining users, creditors, debtors.
- Linking and maintaining options in Wilderness Window.
- Adding new interconnects when required.
- Updating Rate sheets.
- Assisting in any adhoc projects as and when required.

**CANDIDATE PROFILE**

**Qualification**:

- Matric with above average marks in Maths at least standard grade).
- Excellent working knowledge of Tourplan and WISH systems

**Experience**:

- 5 years’ work experience in the travel industry.
- Proven English literacy.
- Working with data and a desire to learn new programmes.
- Be highly motivated to support strategic development within RARA
- Working knowledge of TourPlan and WISH or similar booking/operating system.
- Problem solver and good with guest face to face interaction onsite.
- Excellent attention to detail.

**Skills**:

- Excellent communication skills in English, both written and oral.
- Foreign language skills advantageous.

**Personal Abilities**:

- Detail orientated, organised, methodical and good communication skill.
- Ability to work under pressure without loss of accuracy.
- Ability to pace oneself and prioritise demands.
- Strong sense of attention to detail.
- Strong team worker and ability to interface with various departments.

**Interests**:
A passion for wildlife and a commitment to sustainability and conservation.



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