Ict Service Delivery Coordinator
2 weeks ago
Job Description**Experience**
**Time Span**
**Essential**
**Desirable**
- Experience in service delivery coordination
3 Years
X
- Experience in project coordination
2 Years
X
- ITL experience
2 Years
X
- Experience in vendor\supplier management
2 Years
X
Experience networking and cloud technologies
2 Years
X
**Knowledge**
**Essential**
**Desirable**
X
- Knowledge of ITL framework with specific focus on incident, problem and change management
X
- Knowledge of vendor management
- Basic knowledge of project management methodologies (PM-BOK, Prince 2).
X
**Technical Skills/ Functional Skills**
**Essential**
**Desirable**
Analytical skills
X
- Incident, Problem and Change management
X
- troubleshooting skills
X
- Remote work
X
X
- ITSM ticket management
X
Digital literacy
X
**Competency Profile: Behavioural**
**Essential**
**Desirable**
- Analysing
X
- Planning and Organising
X
- Relating and Networking
X
- Creating and Innovating
X
- Delivering Results and Meeting Customer Expectations
X
- Deciding and Initiating Action
X
- Learning and Researching
X
- Writing and Reporting
X
- Adhering to Principles and Values
X
- Presenting and Communicating Information
X
X
- Achieving Personal Work Goals and Objectives
X
- Working with People
X
- Persuading and Influencing
X
- Adapting and Responding to Change
X
- Following Instructions and Procedures
X
- Coping with Pressures and Setbacks
X
- Entrepreneurial and Commercial Thinking
X
- Leading and Supervising
X
- Formulating Strategies and Concepts
X
**Physical and other**
**Essential**
**Desirable**
Business travel - Locally and Nationally
X
Good health
X
- Job Requirements**Qualifications**
**Essential**
**Desirable**
- Minimum qualification of a National Diploma in Information Technology.
- ITIL certification
- Public cloud certification (AZUR, AWS)
X
- COBIT certification
- Project management certification
X
- PPECB is an equal opportunity employer and promotes compliance with the provisions of the Employment Equity Act.
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