Ict Service Delivery Coordinator

2 weeks ago


Cape Town, South Africa PPECB Full time

Job Description**Experience**

**Time Span**

**Essential**

**Desirable**
- Experience in service delivery coordination

3 Years

X
- Experience in project coordination

2 Years

X
- ITL experience

2 Years

X
- Experience in vendor\supplier management

2 Years

X
Experience networking and cloud technologies

2 Years

X

**Knowledge**

**Essential**

**Desirable**

X
- Knowledge of ITL framework with specific focus on incident, problem and change management

X
- Knowledge of vendor management
- Basic knowledge of project management methodologies (PM-BOK, Prince 2).

X

**Technical Skills/ Functional Skills**

**Essential**

**Desirable**
Analytical skills

X
- Incident, Problem and Change management

X
- troubleshooting skills

X
- Remote work

X

X
- ITSM ticket management

X
Digital literacy

X

**Competency Profile: Behavioural**

**Essential**

**Desirable**
- Analysing

X
- Planning and Organising

X
- Relating and Networking

X
- Creating and Innovating

X
- Delivering Results and Meeting Customer Expectations

X
- Deciding and Initiating Action

X
- Learning and Researching

X
- Writing and Reporting

X
- Adhering to Principles and Values

X
- Presenting and Communicating Information

X

X
- Achieving Personal Work Goals and Objectives

X
- Working with People

X
- Persuading and Influencing

X
- Adapting and Responding to Change

X
- Following Instructions and Procedures

X
- Coping with Pressures and Setbacks

X
- Entrepreneurial and Commercial Thinking

X
- Leading and Supervising

X
- Formulating Strategies and Concepts

X

**Physical and other**

**Essential**

**Desirable**
Business travel - Locally and Nationally

X
Good health

X
- Job Requirements**Qualifications**

**Essential**

**Desirable**
- Minimum qualification of a National Diploma in Information Technology.
- ITIL certification
- Public cloud certification (AZUR, AWS)

X
- COBIT certification
- Project management certification

X
- PPECB is an equal opportunity employer and promotes compliance with the provisions of the Employment Equity Act.


  • Head: ICT Support

    3 weeks ago


    Cape Town, South Africa Varsity College Full time

    Direct Reporting Line: Campus Head Vega School  is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...

  • Ict Controller

    4 weeks ago


    Cape Town, South Africa HashTopic (Remote) Full time

    We are in search of a dynamic and experienced **ICT Controller** to join our team on one of our projects. **Responsibilities** **Asset Management** - Record and update asset details in a central database. - Install asset tags on all equipment. **Contract Management** - Record and track ICT contracts in a central database to ensure timely renewals. -...


  • Cape Town, South Africa Western Cape Government Full time

    **Job Purpose**: The Department of Social Development, Western Cape Government has an opportunity for a competent individual to provide support and technical advice in the development and management of informationsystems to head office and regions. **Minimum Requirements**: An appropriate 3-year National Diploma/B-Degree (equivalent or higher...


  • Cape Town, South Africa CTICC Full time

    **Purpose of the job**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Head of ICT **Key responsibilities will include but are not limited...

  • Ict Technician

    4 weeks ago


    Cape Town, South Africa CTICC Full time

    **The main purpose**: The ICT Technician regularly provides network connectivity for events and staff through the installation and configuration of network cabling and wireless access. Patch rooms are to be checked and maintained on a daily basis ensuring service availability. The position will be exposed to and gain technical, support, infrastructure and...

  • Ict Technician

    4 weeks ago


    Cape Town, South Africa CTICC Full time

    **The main purpose**: Providing network connectivity for events and staff through the installation and configuration of network cabling and wireless access. Patch rooms are to be checked and maintained on a daily basis ensuring service availability. The position will be exposed to and gain technical, support, infrastructure and operational experience....


  • Cape Town, South Africa CTICC Full time

    **The main purpose**:Responsible for providing specialist ICT and Building Management Systems support, event solutions and services addressing business requirements to staff, clients and delegates. There are a wide range of highly integrated systems which required at a minimum first line diagnostic and repair support. To ensure the provision of prioritized...


  • Cape Town, South Africa Biovac Full time

    **BIOVAC** is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive and meticulous IT Service Delivery Supervisor to join a goal-oriented team. **QUALIFICATIONS NEEDED**: - Bachelors degree in information technology, Computer...

  • IT Service Delivery

    1 month ago


    Cape Town, South Africa Isilumko Staffing Full time

    Our BPO client is looking for Service Delivery candidates: Basic Function: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams Essential Functions Client...


  • Cape Town, South Africa NSC Global Full time

    Overview: NSC Global is currently looking for a **Service Delivery Manager** to join our growing company. **POSITION**: Service Delivery Manager **JOB TYPE**: US Hours ONLY (8am - 5.30pm EST) **START DATE**: IMMEDIATELY This role is responsible for delivery excellence of all support towers, customer relationship management, client care, and P&L...


  • Cape Town, South Africa Planet10 Full time

    We have an opportunity for an ICT Manager: Classroom Support Services. The Role is responsible for designing, maintaining, managing and supporting educational technology services, such as lecture recording and technologies in classrooms.     A relevant tertiary qualification (NQF 6 or higher). A minimum of 6 years’ experience in an ICT or AV...


  • Cape Town, South Africa Planet10 Full time

    We have an opportunity for an ICT Manager: Classroom Support Services. The Role is responsible for designing, maintaining, managing and supporting educational technology services, such as lecture recording and technologies in classrooms.  A relevant tertiary qualification (NQF 6 or higher).A minimum of 6 years’ experience in an ICT or AV...


  • Cape Town, South Africa EnableSA (Pty) Ltd Full time

    Our client is seeking an experienced Athlete Services Coordinator to join the Cape Town team - Manage athlete communications, databases, and pre-event planning to enhance the overall athlete experience. - Collaborate with the Athlete Services team for events contributing constructively to various meetings, both in the office and virtually. - Ensure timely...


  • Cape Town, South Africa SUMMIT Africa Recruitment Full time

    **Responsibilities/Tasks**: - Support the on-going implementation of the IT Strategic plan. - Build and maintain full understanding of technology platforms with the view to better equip or optimize the ways in which ICT delivers services to the company and/or clients. - Report to ICT Team lead and provide input and support on all ICT projects. - Maintain...


  • Cape Town, South Africa Tracking Talent: a WilsonHCG Company Full time

    A growing Investment Administration company is looking for a dedicated Service Delivery Manager. The main tasks of the Service Delivery Manager include managing multiple projects, addressing reliability issues, tracking project metrics, managing budgets and stakeholder liaison and ultimate responsibility for meeting project delivery dates with the level of...


  • Cape Town, South Africa ARCS Full time

    Requirements / Must Have:Minimum of 3 years' experience in contract management/service level agreements.Minimum experience should be at least 3 years in a facilities management environment.Relevant 3 to 4 year degree/NQF Level 5/6 in Business or Administration.5-6 years' experience in industry knowledge / Financial Services Environment Experience...


  • Cape Town, South Africa Agape Job Consultants Full time

    **Service Delivery Manager** The IT Service Delivery Manager oversees a number of key functions within the IT department of our clients enabling the delivery of a high-quality service to end users, and ensuring Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role and requires you to...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Requirements / Must Have:Minimum of 3 years' experience in contract management/service level agreements.Minimum experience should be at least 3 years in a facilities management environment.Relevant 3 to 4 year degree/NQF Level 5/6 in Business or Administration.5-6 years' experience in industry knowledge / Financial Services Environment Experience...


  • Cape Town, South Africa Proactive Recruitment Full time

    Our client is an industry-leading digital marketing agency serving American and Canadian optometric practices. We are a virtual company, employing a global team of Web Development, SEO, Marketing, Sales and Customer Support experts. We want to hire an experienced and efficient**_ Director of Service Delivery _**to lead our customer-facing service delivery...


  • Cape Town, South Africa CA Global Headhunters Full time

    **Reference Number**: CEMT1 Our client is looking for a Chief Information Officer (CIO) to join their team. This role is a senior executive position which reports directly to the Chief Executive Officer based in Cape Town. The purpose of the role is to develop, implement and oversee the organization's entire IT strategy and information technology (IT)...