Junior Support Technician

2 weeks ago

North West, South Africa Tharisa Minerals Full time

**Purpose of Role**

To provide technical assistance to end-users by resolving basic hardware and software issues, contributing to the overall efficiency of the IT support services. To maintain and administer IT systems, ensuring end-users have access to Information Systems on a day-to-day basis.

**Role Context**

**Process and Technology**
- Contribute to the improvement of support processes and procedures to enable prompt Service Desk support delivery.

**Reporting**
- Create and submit daily and weekly productivity reports to provide superior with a view of customer service response times.
- Retrieve server data to create reports, submitting to superior as required.

**Resource Management**
- Provide input into required changes in resources (financial or non-financial) to enable the achievement of team and/or own objectives.
- Determine resource needs of the team and/or own area of work to achieve business outcomes.
- Request and allocate required assets and/or resources for the fulfilment of work objectives to guarantee quality outputs.
- Monitor the use of assets and resources within the team and own area of responsibility, to ensure assets and resources are consistently and appropriately utilised and managed.
- Document the retrieval of assets and peripherals for end-users to maintain an up-to-date asset database.

**Technical Support**
- Prioritise Service Desk tickets to address customer queries in the most efficient manner possible.
- Use a basic understanding of customer requirements and business objectives to provide input into how best to address customer needs.
- Contribute to improving customer support by actively responding to queries and handling complaints, including those related to account setup and computer or network system configurations.
- Follow up with customers to identify areas of improvement.
- Use an understanding of computer systems, mobile devices, and other technology products to troubleshoot hardware, software, and network problems for internal TM clients.
- Provide instructions to a non-technical audience, using a technical background, to successfully guide the audience in addressing errors/faults or other technical difficulties.
- Escalate difficulties to senior technicians, to provide a view of work completed against Service Level Agreements, to gain support in carrying out prompt support resolution.
- Work within established configuration and Change Management Policies to ensure approval and success of changes made to the Configuration Items.
- Support routine maintenance tasks on hardware and software, including updates, installations and configurations.

**Stakeholder Relations**
- Communicate with all relevant Departments on issues of the area of speciality. Liaise across the relevant Departments by engaging with the appropriate stakeholders to ensure all stakeholders remain abreast of Departmental objectives, any potential derailers are appropriately managed and duplication of work is avoided.
- Communicate with internal and/or external stakeholders, where required, to achieve work objectives and to maintain relationships.

**Qualifications**:

- Grade 12 (NQF4)

**Certifications**:

- COMPTI A+
- COMPTIA N+
- Certification in Microsoft, Linux, Cisco, or similar technologies is advantageous

**Job specific experience**:

- Minimum of between one to two (1-2) years relevant experience
- Proficient computer skills in Microsoft Office - Outlook, Word, Excel, Publisher, Access, and PowerPoint

**Inherent requirements**

Must be medically fit

**Closing Date: 24 October 2024

  • Senior Support Technician

    2 weeks ago

    North West, South Africa Tharisa Minerals Full time

    To lead the technical support team in aiding end-users, ensuring the efficient resolution of IT-related issues. To mentor junior technicians, contribute to process improvement and play a role in maintaining a high standard of customer satisfaction. **Role Context** - Analyse support trends to identify opportunities for improved service delivery. - Create...

  • Junior Technician

    3 weeks ago

    Johannesburg North, South Africa SydSen Recruit Full time

    Gauteng, Johannesburg North Qualified Junior Motor Vehicle Technician - Johannesburg North, Gauteng Our client is looking for a **Qualified Junior Motor Vehicle Technician (Trade Test Qualified) **to join their service department. **Requirements**: - Motor Mechanic Trade Test Certificate - Minimum of 2 years working experience - Additional qualification...

  • Junior Technician

    3 weeks ago

    North Riding, South Africa Dante Personnel Full time

    Gauteng, North Riding - Market Related - Market Related (Medical and Provident Fund ) Junior Field Technician West Rand Market Related **Our client in the Automotive Refurbishment industry is currently looking to employ an energetic Technician** **Minimum requirements**: - Grade 12 with a Technical Qualification will be beneficial - Must be Technical...

  • Network Support Technician

    2 weeks ago

    Pretoria North, South Africa iOPEN GROUP LIMITED Full time

    We are looking for a results-driven network support technician to enhance and secure our business's computer network. You will be analyzing our network's performance, collaborating with our IT department to increase network capacity, and providing IT support. To ensure success as a network support technician, you should exhibit extensive knowledge of...

  • Junior Mechanical Technician

    2 weeks ago

    Somerset West, South Africa Helderberg Personnel Full time

    Somerset West. My client is seeking to employ a junior maintenance technician in their manufacturing plant. maintenance|mechanical technician **Requirements**: - Matric - Fully bilingual (Afrikaans and English) - N3 Mechanical Certificate or similar will be advantageous. - Previous experience in a production plant environment advantageous - Valid drivers...

  • Junior Technician

    4 weeks ago

    Somerset West, South Africa Helderberg Personnel Full time

    My client, a well-established engineering concern based in Somerset West, is seeking to employ junior electronics technician to join their team. The company specialises in development, manufacturing and support of machinery used in the fruit industry. electronics technician The Technician is responsible for: - Integration and testing the electronic...

  • Junior Production Technician

    2 weeks ago

    Somerset West, South Africa E&D Recruiters Full time

    Junior Electronic Production Technician Somerset-West Minimum requirements: BTech (Electronic Engineering) 1-3 years of working experience with Electronic components, PCBs and Soldering; electronic testing, integration testing, electromechanical integration etc High standard of communication skills in English Responsibilities: Assembly, testing, design,...

  • Junior IT Desktop Support Technician

    3 weeks ago

    Somerset West, South Africa Helderberg Personnel cc Full time

    Primary Resource Responsibilities: IT Hardware & Maintenance support Software and User support Video/Audio Communication Support (end user webex client) SCCM configuration and support Encryption Configurations on endpoints Backup Configuration on endpoints Anti-Virus (Trend) setup and support Undertake to perform an effective and efficient help desk services...

  • IT Support Technician

    3 weeks ago

    Somerset West, South Africa Just Plain IT Full time

    Are you a skilled IT Support Technician with a passion for providing exceptional technical support? Do you thrive in a dynamic work environment and enjoy solving complex IT issues? If so, we have an exciting opportunity for you to join our team at Just Plain IT as an IT Support Technician. Position Overview: As an IT Support Technician, you will play a...

  • Junior IT Technician

    4 weeks ago

    Johannesburg North, South Africa Dalcom cc Full time

    must have studied A+ & N+ Remotely or physically assists in computer-related problems Helpdesk and experience dealing with users, delivering clear and effective IT Support Services Office 365 Setup and configuration beneficial with good understanding of Microsoft products Provide 1st Line Support Be willing to learn and grow as a IT Technician Be well...

  • Support Service Technician

    3 weeks ago

    Somerset West, South Africa Helderberg Personnel Full time

    A well-established client based in Somerset West who specializes in energy storage solutions, is seeking to employ a Support Service Technician to join their team hv and iess service technician|low voltage service technician|support service technician|technician **The responsibilities of this job include, but are not limited to the following**: - The...

  • IT Support Technician

    2 weeks ago

    Somerset West, South Africa Rola Recruitment Full time

    **Job Advert Summary**: The Rola Motor Group is one of the largest motor groups in the Western Cape and a leading player in the automotive industry, with a commitment to excellence and a focus on continuous improvement. Are you a tech-savvy problem solver with a passion for helping others navigate the digital landscape? If so, we want you to be a part of...

  • Junior Product Development Technician

    4 weeks ago

    Durban North, South Africa Futurelink Global Recruitment Full time

    **Introduction** Our client in the manufacturing sector is looking for a Junior Product Development Technician to join their Engineering/R&D team. **Duties & Responsibilities** Machine, build and test prototypes according to drawing. Optimize componentry to improve effectiveness or efficiencies. Develop and implement new testing systems and...

  • Technician Assistant

    2 weeks ago

    Somerset West, South Africa Healthcare Employers Operations Support Association Full time

    We are wanting to recruit two (2) Technician Assistants at our offices based in SOmerset West who will be working under the direct supervision and instruction of the Technician who is responsible for the installation, testing and repairs of vehicle tracking and surveillance equipment. Pay: From R8 000,00 per month Work Location: In person Expected Start...

  • IT Support Technician

    3 weeks ago

    Johannesburg North, South Africa Privilege IT Solutions Full time

    **Summary**: A young, dynamic IT is looking for a vibrant IT Technician, with their own vehicle to provide IT support to our clients in and around the Johannesburg area. **FUNCTIONS / RESPONSIBILITIES**: - Valid Driver’s License - Ability to work independently and within a team. - Customer Service Orientated - Will be required to travel from site to...

  • Junior Heldesk Coordinator

    2 weeks ago

    Somerset West, South Africa Helderberg Personnel Full time

    Well established national company based in Somerset West has a vacancy for a Junior Helpdesk Coordinator with at least five years strong administration experience to join their team helpdesk coordinator|junior coordinator **Requirements**: - Minimum Grade 12 qualification - At least 5 years’ experience in an administrative role - Strong computer skills...

  • Junior Telecommunications Specialist

    4 days ago

    Somerset West, Western Cape, South Africa Peppa Placements Full time

    Job DescriptionAs a Junior Wireless Technician, you will be responsible for maintaining company assets and ensuring smooth operations.

  • Support Technician

    3 weeks ago

    Somerset West, South Africa Helderberg Personnel Full time

    support technician **Responsibilities will include but not be limited to**: - Customer Support (90%)_ - First point of contact for technical support to installers - Assist installers and end users with firmware updates via telephone and remote login - Provide feedback to installers and customers on battery repairs, upgrades and new developments - Keep up...

  • Technical Support Technician

    6 days ago

    Somerset West, South Africa Enshrine Placements Full time

    Technical Support Technician - Western Cape - 1089958-17 My client is a highly respected organisation within South Africa and London. They used their expertise to develop the most advanced, accurate and reliable golf tracking system in the world. They not only excel in their specialized hardware, but they also provide the best user experience possible...

  • Operating Theater Support Technician

    1 day ago

    Somerset West, Western Cape, South Africa Stethoscope SA Full time

    Role Overview: Operating Theater Support TechnicianThe Operating Theater Support Technician provides critical support to the surgical team by ensuring that all necessary instruments and supplies are available and properly prepared for procedures.Responsibilities:Assist in the preparation and sterilization of medical instruments.Help coordinate logistics for...