Senior Support Technician

4 months ago

North West, South Africa Tharisa Minerals Full time

To lead the technical support team in aiding end-users, ensuring the efficient resolution of IT-related issues. To mentor junior technicians, contribute to process improvement and play a role in maintaining a high standard of customer satisfaction.

**Role Context**
- Analyse support trends to identify opportunities for improved service delivery.
- Create and submit daily and weekly reports on the Service Desk’s productivity to provide a view of customer service response times.
- Maintain configuration and change management policies to ensure awareness, approval and success of changes made to the Configuration Items.
- Contribute to the development and improvement of support processes and procedures to enable prompt Service Desk support delivery.
- Request and allocate required assets and/or resources for the fulfilment of work objectives to guarantee quality outputs.
- Monitor the use of assets and resources within the team and own area of responsibility, to ensure assets and resources are consistently and appropriately utilised and managed.
- Provide staff with day-to-day direction and tasks aligned with Departmental procedures, to enable the usage of less resources more efficiently.
- Take part in the IT asset management by requesting quotes from suppliers, concluding orders, auditing devices delivered and preparing devices for usage, to enable efficient asset utilisation.
- Manage the retrieval of assets and peripherals for end-users, keeping track of assets and peripherals, to maintain an up-to-date asset database.
- Prioritise Service Desk tickets to address customer queries in the most efficient manner possible.
- Use an understanding of customer requirements and business objectives to provide input into how best to address customer needs.
- Contribute to improving customer support by actively responding to queries and handling complaints.
- Follow up with customers to identify areas of improvement. Proactively address recurring issues to enable timely and effective solutions for end-users.
- Use a solid understanding of computer systems, mobile devices, and other technology products to troubleshoot hardware, software, and network problems for internal TM clients.
- Provide instructions to a non-technical audience, using a technical background, to successfully guide the audience in addressing errors/faults or other technical difficulties.
- Monitor movements of the Support Technician team to understand whether escalation to superior is required to resolve issues as per Standard Operating Procedures.
- Troubleshoot issues at newly commissioned sites on connections, by integrating systems and domains, to ensure smooth operations. Collaborate with System Administrators to resolve problems.
- Liaise with the Network team to set up the required installation and conduct network tests to support efficient operations.
- Monitor escalations from junior technicians, checking work completed against Service Level Agreements, to enable prompt support resolution.
- Create and manage system permissions for end-users to ensure the correct end-users have system access as required
- Communicate with all relevant Departments on issues of the area of speciality. Liaise across the relevant Departments by engaging with the appropriate stakeholders to ensure all stakeholders remain abreast of Departmental objectives, any potential derailers are appropriately managed and duplication of work is avoided.
- Communicate with internal and/or external stakeholders, where required, to achieve work objectives and to maintain relationships.
- Collaborate with other IT teams to escalate and resolve issues that require specialised expertise.
- Lead the team according to Tharisa Minerals’ leadership principles and values throughout the entire employee life cycle (performance management, reward etc.) to ensure, inter alia, a high-performance culture.
- Coach and mentor junior technicians, fostering a collaborative and growth-oriented team culture.

**Qualifications**:

- Grade 12 (NQF4)
- ITIL Service Management
- Diploma (NQF6) in Service Management is advantageous
- Linux Engineering
- Microsoft Windows Server MVP 2015
- VMware Certification
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is (an added advantage).

**Job specific experience**:

- Minimum of between four to five (4-5) years relevant experience.
- Installing, configuring and troubleshooting Microsoft.

**Inherent requirements**

**Must be medically fit.**

***

**Closing Date: 24 September 2024 Please note this isa Fix Term Position for 6 Months.

  • Junior Support Technician

    3 months ago

    North West, South Africa Tharisa Minerals Full time

    **Purpose of Role** To provide technical assistance to end-users by resolving basic hardware and software issues, contributing to the overall efficiency of the IT support services. To maintain and administer IT systems, ensuring end-users have access to Information Systems on a day-to-day basis. **Role Context** **Process and Technology** - Contribute to...

  • IT Support Technician

    2 weeks ago

    Johannesburg North, South Africa Privilege IT Solutions Full time

    **Summary**: A young, dynamic IT is looking for a vibrant IT Technician, with their own vehicle to provide IT support to our clients in and around the Johannesburg area. **FUNCTIONS / RESPONSIBILITIES**: - Valid Driver’s License - Ability to work independently and within a team. - Customer Service Orientated - Will be required to travel from site to...

  • Network Support Technician

    7 months ago

    Pretoria North, South Africa iOPEN GROUP LIMITED Full time

    We are looking for a results-driven network support technician to enhance and secure our business's computer network. You will be analyzing our network's performance, collaborating with our IT department to increase network capacity, and providing IT support. To ensure success as a network support technician, you should exhibit extensive knowledge of...

  • Senior Instrumentation Technician

    5 months ago

    Rustenburg, North West, South Africa De Beers Group of Companies Full time

    Company Description - Come and join this dedicated team as our Senior Instrumentation Technician. The Senior Instrumentation Technician is responsible for providing dedicated technical and operational systems support to the process division. The role requires a high degree of competence in instrumentation used in highly automated plants. The role is further...

  • IT Support Technician

    7 months ago

    Somerset West, South Africa Rola Recruitment Full time

    **Job Advert Summary**: The Rola Motor Group is one of the largest motor groups in the Western Cape and a leading player in the automotive industry, with a commitment to excellence and a focus on continuous improvement. Are you a tech-savvy problem solver with a passion for helping others navigate the digital landscape? If so, we want you to be a part of...

  • Laboratory Technician

    5 days ago

    Somerset West, South Africa Element Materials Technology Full time

    Overview: Element has the opportunity for a **Laboratory Technician/Senior Laboratory Technician** based in Somerset West. Element Cape Town is part of Element Deeside UK which is the largest analytical chemistry laboratory within the Element Group and the market leading UK laboratory undertaking the testing of soils, waters, wastes, oils, NAPLs, ambient...

  • Senior Instrumentation Technician

    3 months ago

    Rustenburg, North West, South Africa De Beers Group of Companies Full time

    Company Description - Come and join this dedicated team as a Senior Instrumentation Technician where you will be responsible for supporting dedicated technical and operational systems to the process division. The role requires a high degree of competence in instrumentation used in highly automated plants. The role is further responsible to ensure that all...

  • Chief/senior Technician

    7 months ago

    Somerset West, South Africa Rheinmetall Denel Munition (RF) (Pty) Ltd Full time

    **Chief/Senior Technician** **Rheinmetall Denel Munition (RF) (Pty) Ltd in Somerset West Cape Town** - Rheinmetall - / - **Chief/Senior Technician** - Ref.Nr.: - **ZA00305** - Schedule type: - **Full Time** - Contract Type: - **Full Time** WHAT WE ARE LOOKING FOR The **Chief / Senior Technician** is responsible to act as task, element or technical...

  • IT Support Technician

    7 months ago

    Somerset West, South Africa Wootware Computers Full time

    We're Wootware, an online retailer of computer hardware, software, electronics and more. We're a team of (mostly) talented gamers who love technology and hate poor customer service. We strive to keep our customers happy and enjoy working with like-minded individuals who work & play hard. We're on the lookout for an **IT support technician**. This position...

  • IT Desktop Support Technician

    5 days ago

    Somerset West, South Africa Helderberg Personnel cc Full time

    Primary Responsibilities Include: IT Hardware & Maintenance support Software and User support Video/Audio Communication Support (end user webex client) SCCM configuration and support Encryption Configurations on endpoints Backup Configuration on endpoints Anti-Virus (Trend) setup and support Undertake to perform an effective and efficient help desk services...

  • Food Service Equipment Technician Nelspruit

    4 months ago

    North West, South Africa HotelJobs.co.za Full time

    FOOD SERVICE EQUIPMENT TECHNICIAN -NELSPRUIT - R14000 to R27000 CTC + Comp Vehicle, Cell/Data Allowance, Incentive based on productivity. Are you passionate about technical support and problem-solving? Do you have experience working with Catering Equipment and Appliances? If so, we have an exciting opportunity for you to join our client’s team as a...

  • Web Hosting Support Technician

    2 weeks ago

    Somerset West, South Africa HOSTAFRICA Full time

    **Intro - Web Hosting Support Technician.** We are a web hosting company focusing on web hosting, dedicated servers and VMcloud servers. Looking to hire a 2nd level support technician primarily focusing on supporting our shared web hosting clients who host websites on our cPanel shared web hosting servers. Previous experience in the shared hosting industry...

  • Junior IT Desktop Support Technician

    5 days ago

    Somerset West, South Africa Helderberg Personnel cc Full time

    Primary Resource Responsibilities: IT Hardware & Maintenance support Software and User support Video/Audio Communication Support (end user webex client) SCCM configuration and support Encryption Configurations on endpoints Backup Configuration on endpoints Anti-Virus (Trend) setup and support Undertake to perform an effective and efficient help desk services...

  • Experienced IT Desktop Support Technician

    2 weeks ago

    Somerset West, South Africa Mshindi Consulting Full time

    **RESOURCE RESPONSIBILITIES** - **PRIMARY**_ - IT Hardware & Maintenance support - Software and User support - Video/Audio Communication Support (end user webex client) - SCCM configuration and support - Encryption Configurations on endpoints - Backup Configuration on endpoints - Anti-Virus (ESET) setup and support - Undertake to perform an effective and...

  • Support Service Technician

    7 months ago

    Somerset West, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 7880 CC **Consultant**: Charne Coetzee Primary focus will be the repair and maintenance of product at customer sites, both locally and internationally as well as at the office. Field service technicians travel to customer sites to repair and install equipment, and usually work independently with little daily...

  • Sub-contractors - Senior Alarm Technician (Contract

    3 days ago

    Johannesburg North, South Africa Beagle Watch Armed Response Full time

    Beagle Watch Armed Response, a leading private security provider in Gauteng, is currently looking for a Sub-contractor - Senior Alarm Technician. There are 2 positions available. **Essential Requirements** - Matric - Psira registration & accreditation - SAIDSA registration is an added advantage - At least 10- 15 years’ experience as an Alarm Technician -...

  • Technical Support Technician

    1 week ago

    Somerset West, South Africa Enshrine Placements Full time

    My client is a highly respected organisation within South Africa and London. They use their expertise to develop the most advanced, accurate and reliable golf tracking system in the world. They not only excel in their specialised hardware, but they also provide the best user experience possible through its interactive app and in-bay displays. **Position...

  • Medical Service Technician

    7 months ago

    Somerset West, South Africa LKM Human Capital Solutions Full time

    REQUIREMENTS: - Available and willing to work overtime when required - National Diploma (N6) in Electronic Engineering with atleast 3 years’ Technical experience after qualification - Speak, read, and write in both English and Afrikaans DUTIES: - Daily prioritization of own tasks - Sending out weekly priority sheets - Writing reports to Management -...

  • Technician

    7 months ago

    Somerset West, South Africa Rheinmetall Denel Munition (RF) (Pty) Ltd Full time

    **Technician** **Rheinmetall Denel Munition (RF) (Pty) Ltd in Somerset West Cape Town** - Rheinmetall - / - **Technician** - Ref.Nr.: - **ZA00327** - Schedule type: - **Full Time** - Contract Type: - **Permanent Position** WHAT WE ARE LOOKING FOR The **Technician **position involves chemical-mechanical integration support during the execution of...

  • Technician I

    6 months ago

    Somerset West, South Africa Rheinmetall Denel Munition (RF) (Pty) Ltd Full time

    **Technician I** **Rheinmetall Denel Munition (RF) (Pty) Ltd in Somerset West Cape Town** - Rheinmetall - / - **Technician I** - Ref.Nr.: - **ZA00409** - Schedule type: - **Full Time** - Contract Type: - **Permanent Position** WHAT WE ARE LOOKING FOR The **Technician I** will perform various tests on ammunition and explosives for product development,...