Store Manager- Clearwater Mall

7 months ago

Johannesburg, South Africa The Prestige Cosmetics Africa Recruitment Full time

The purpose of the role is to ensure the store's profitability through focusing on the business drivers: - customer service - generation of turnover - operating expenses and losses - implementation of company standards - establishment and maintenance of effective people and process management practices.

KEY RESPONSIBILITIES

**Customer Experience Delivery**
- Implement customer service/journey strategy and processes with attention to proactive issue resolution and immediate corrective action on out-of-lines
- Ensure correct implementation of store layout, merchandising, signage, and visual displays
- Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the Company guidelines
- Ensure correct and timeous implementation of store's eventing, activations, and Company communications in accordance with Company standards
- Ensure appropriate staffing levels to support customer service requirements adhering to scheduling guidelines

**Stock Management**
- Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write offs, breakages, recalls and returns.
- Conduct weekly analysis and interpretation of all stock management reports to manage the store's performance
- Communicate with merchants on stock issues e.g., out of stocks, overstocks
- Ensure data integrity through effective stock control
- Ensure all Standard Operating Procedures are followed

**People Management**
- Encourage, implement, and reinforce the Company’s Values
- Ensure an open, motivated, and harmonious work environment
- Manage the performance of self and all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching, and mentoring on performance is given/received to enable continuous improvement
- Be actively involved in own Personal Development Plan (PDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
- Ensure that team members are developed to ensure succession plans for store roles
- Manage and execute EMT’s/training with staff as required
- Assist in the recruitment of new team members
- Induct new staff members
- Manage daily team/people issues (absenteeism, leave, time keeping)
- Manage and address misconduct of team members with support from line manager and HR

**Budget & Financial Management**
- Analyse budgets and projections
- Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
- Implement ARC’s procedures of managing expenses, financial controls, store controls and increased profitability
- Ensure that store stockloss results are within Company norms with an effective stockloss action plan for the store which identifies and addresses all potential security risks within the store
- Ensure compliance to OHASA requirements
- Ensure that all Standard Operating Procedures are implemented and followed

**Market Intelligence - Store**
- Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
- Ensure that all directives are executed in accordance with Company guidelines
- Ensure that the store delivers appropriate merchandise and services based on the store's specific customer profile and customer trends

**Stakeholder Management**
- Ensure customer experience standards are upheld and reinforced
- Build relationships with all levels of management, internal and external stakeholders
- CRM Management
- Drive increased customer data base (attraction of NEW customers)
- Manage in store customer complaints or concerns
- Provide feedback to Line Manager/customer team regarding any customer issues within stipulated timelines

**Administration and Reporting**
- Conduct compliance checks of all defined processes and procedures (e.g. admin checks, store audits, visual audits, POS, security etc.); resolving and/or escalating non-compliance speedily
- Daily, weekly, monthly sales tracking sheets
- Analyse sales and competitor reports to identify trends and sales opportunities
- Store checklist submitted weekly/as required
- Submit store event report as required
- Provide ad-hoc reports, feedback and updates as required

**COMPETENCIES**

ÿ Deciding and Initiating Action

ÿ Leading and Supervising

ÿ Working with People

ÿ Relating & Networking

ÿ Adhering to Principles and Values

ÿ Persuading and Influencing

ÿ Planning and Organising

ÿ Delivering Results & Meeting Customer Expectations

ÿ Coping with pressure and setbacks

**Job Type**: Permanent

**Experience**:

- Retail: 6 years (r

  • Retail Store Supervisor

    7 months ago

    Johannesburg, South Africa Clothing Junction Full time

    **Retail Store Supervisor (Johannesburg)** Growing Clothing Brand requires 2 x Retails Store Supervisors for the following stores: - Clearwater Mall Store Supervisor - Norwood Shopping Centre **Minimum Requirements**: - Must have Retail experience as well as experience working in a Supervisory role. - Must have a Clear Criminal Record - Must have...

  • Sales Consultant- Vaal Mall

    6 days ago

    Johannesburg, South Africa Swarovski Partner Store - Vaal Mall Full time

    We are hiring a Sales Consultant to join our **SWAROVSKI **store in Vaal Mall. As a member of a **Premium Fashion Brand Boutique**, you will assist the team to succeed by achieving **Sales Targets, Growing Customer Loyalty and Promoting our Product through the Development of Excellence in Customer Service.** **WHAT WE EXPECT FROM YOU** With a strong...

  • Promo Director

    8 months ago

    Johannesburg, South Africa Clearwater Full time

    Join an innovative and dynamic team at Clearwater, a leading design and content promotions company dedicated to creating unforgettable experiences for audiences. We specialise in producing captivating promotional content that resonates with diverse audiences worldwide. As a promo director, you will play a pivotal role in driving engagement through innovative...

  • Festive Season Sales Flexi

    2 months ago

    Johannesburg, South Africa Boardriders Full time

    Festive season sales flexi's needed for our stores in Clearwater Mall, Cresta Shopping Centre and Bedford Centre Must be vibey, motivated, hard-working and with some track record of sales. Training is provided. Basic salary (hourly rate) and uniform provided for the festive season. Must have a tax number and matric. If you meet the above criteria,...

  • Retail Sales Consultant

    6 days ago

    Johannesburg South, South Africa Swarovski Partner Store Full time

    We are hiring Retail Sales Consultant to join our **SWAROVSKI **store in Mall of the South. As a member of a **Premium Fashion Brand Boutique**, you will assist the team to succeed by achieving **Sales Targets, Growing Customer Loyalty and Promoting our Product through the Development of Excellence in Customer Service.** **WHAT WE EXPECT FROM YOU** With a...

  • Retail Sales Consultant

    7 months ago

    Johannesburg South, South Africa Swarovski Partner Store Full time

    We are hiring Retail Sales Consultant to join our **SWAROVSKI **store in Mall of the South. As a member of a **Premium Fashion Brand Boutique**, you will assist the team to succeed by achieving **Sales Targets, Growing Customer Loyalty and Promoting our Product through the Development of Excellence in Customer Service.** **WHAT WE EXPECT FROM YOU** With a...

  • Retail Sales Consultant

    7 months ago

    Johannesburg South, South Africa Swarovski Partner Store Full time

    We are hiring Retail Sales Consultant to join our **SWAROVSKI **store in Mall of the South. As a member of a **Premium Fashion Brand Boutique**, you will assist the team to succeed by achieving **Sales Targets, Growing Customer Loyalty and Promoting our Product through the Development of Excellence in Customer Service.** **WHAT WE EXPECT FROM YOU** With a...

  • Store Manager

    5 hours ago

    Johannesburg, South Africa Crazy Store Full time

    Region: JHB South-Vaal, Southdale Department: Operations Type: Full Time Overall Job Purpose: You will manage the overall store standards, staff performance and resolve customer queries. You will report directly to the Area Manager. Job Specification: We need a self-motivated individual to fill this vacancy as a Store Manager at our Southdale store. In...

  • Cluster Store Manager

    7 months ago

    Johannesburg, South Africa CaRRoL BoYeS Full time

    Are you a retail superstar looking for a dynamic management role? Look no further! Our Mall of Africa and Centurion stores are seeking a results-oriented Manager with a passion for delivering outstanding customer service. As the Cluster Store Manager, you'll be responsible for leading a team of 5+ employees and managing all aspects of store operations. You...

  • 4 Month Permanent Part Time Build a Bear Clearwater

    4 days ago

    Johannesburg South, South Africa Toy Kingdom Full time

    **Location: Build A Bear Clearwater** **Position**:Shop Assistant **Type**:4 Months Permanent Part-time **Experience**:Sales/Retail Bear Builder associates are fun, genuine, and team oriented individuals who contribute to store sales and Guest satisfaction goals by providing individual and groups of Guests a unique and memorable “WOW” experience....

  • Area Manager

    4 months ago

    Johannesburg, South Africa Job Crystal Full time

    Job Title: Area Manager Area: South Africa Gauteng Johannesburg, GP They need to have strong visuals with merchandising, at least 3 - 4 years area manager experience, preferable in Apparel and will be looking after stores in the following areas: Clearwater Cresta Bedfordview Highveld witbank New Store Coming soon to be included in Nelspruit Needs to be a...

  • Store Manager

    4 weeks ago

    Johannesburg, South Africa Crazy Store Full time

    Job title : Store Manager - Barlow Park Job Location : Gauteng, Johannesburg Deadline : December 22, 2024 Quick Recommended Links Jobs by Location Job by industries MINIMUM REQUIREMENTS: Matric or equivalent qualification. Minimum two years retail management experience, essential. Strong personality to motivate and inspire their teams....

  • Store Manager

    6 months ago

    Johannesburg, South Africa Core Group Full time

    **TechMarkit - Rosebank Mall** At TechMarkit, we're dedicated to providing our customers with the latest and greatest tech products. As a trusted tech reseller, we offer a wide range of cutting-edge technology solutions, from smartphones to accessories. We are seeking a highly skilled and experienced Store Manager responsible for overseeing all aspects of...

  • Chanel Retail Specialist Clearwater

    6 months ago

    Johannesburg, South Africa The Prestige Cosmetics Group Full time

    Department : Sales Reporting to : Retail Development Manager ARC is an up-and-coming multi branded beauty retailer in the modern retail sector. ARC was founded in 2020 with a rebellious spirit, born from the belief that the world would be a more beautiful place if we embraced uniqueness and celebrated individuality. ARC’s goal was ambitious, but simple:...

  • ▷ 3 Days Left: Assistant Store Manager

    3 months ago

    Johannesburg, South Africa Clicks Group Limited Full time

    Assistant Store Manager - Clicks Alex Mall Listing reference: click_017972 Listing status: Online Apply by: 24 September 2024 Position summary Industry: FMCG & Supply Management Job category: FMCG, Retail, Wholesale and Supply Chain Location: Johannesburg Contract: Permanent Remuneration: Market Related EE position: Yes Introduction Are you...

  • Retail Store Manager Position

    1 month ago

    Johannesburg, Gauteng, South Africa Crazy Store Full time

    Job Title: Retail Store Manager Position">About Us:">Crazy Store is a leading retail company seeking an experienced and motivated Store Manager to lead our team in Gauteng, Johannesburg. As a Store Manager, you will be responsible for managing store operations, driving sales growth, and providing exceptional customer service.">Salary and Benefits:">The...

  • Retail Team Leader

    6 days ago

    Johannesburg South, South Africa Clothing Junction Full time

    **Retail Team Leader** **Steeledale Mall** Are you passionate about clothing, sales, and customer service? Do you have a positive attitude and a drive to succeed? We're looking for a highly motivated and experienced individual to join our retail team! **Minimum Requirements**: - Matric/Grade 12 certificate - At least 1 year of supervisory experience in a...

  • Store Manager

    4 days ago

    Johannesburg, South Africa Toys R Us and Babies R Us South Africa Full time

    **Introduction**: Toys R Us and Babies R Us are well established international brands. Commonly referred to as the “World’s Greatest Toy Stores”, Toys R Us SA currently boasts 50+ physical stores, two of which are located in Namibia, botswana and Zambia, as well as an ALL NEW AWWWESOME online store. The key focus of the group is to ensure that...

  • Trainer - Istore Eastgate Mall

    6 days ago

    Johannesburg, South Africa Core Group Full time

    iStore Trainer - Eastgate Mall iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. We are looking for...

  • Christmas Flexi Bras N Things Mall of The South

    6 days ago

    Johannesburg, South Africa Hanes Brands Full time

    Get festive and join the Bras N Things team as a Christmas Flexi! - Work in our fast paced and thriving Mall of the South Store! - Long term opportunities available for stand out performers! Some get festive, we get fierce. Join our Christmas Flexi team & help us support women to confidently be themselves. We are looking for some talented Christmas Flexi...