Inbound Reservations Consultant
3 months ago
An exciting opportunity awaits to join the African Diamond Tours & Incentive's Reservations team
The position is Cape Town based.
African Diamond is one of Southern Africa’s leading travel companies specialising in the Turkish market.
Our expert services include tailor-made packages for groups, meetings, large-scale events, incentive travel, conferences, and special occasions. We pride ourselves on delivering innovative African travel solutions and experiences with a personalised approach and attention to detail.
The overall purpose of the Inbound Reservations Consultant is to proactively secure and manage FIT and group bookings; going the extra mile to create exceptional customer and guest experiences.
It requires a strong focus on achieving sales and profit targets and an all-around understanding of customer requirements.
**Key Responsibilities**:
***:
- Providing expert travel advice to the customer that exceeds their expectations
- Ensuring the smooth operations and excellent on-the-ground management of FIT and Group bookings
- Building and maintaining strong relationships and a high level of quality communication with customers and suppliers
- High level and frequent interactions on every group with Guides and Tour Leaders
- Creating opportunities for African Diamond to earn additional income, e.g. secondary buying, commissions, and optional tours
- Ensuring that all loops are closed and that every party is always appraised of their duties to ensure the successful operation of FITs and groups
**Requirements**:
**Key Criteria**:
- Experienced in consulting, quoting, and operating Inbound FIT and Group bookings
- Very good understanding of working with travel booking systems
- Solid product, destination, and logístical knowledge of South and Southern Africa
**Attributes**:
- Can manage high volumes whilst maintaining a high level of detail and accuracy
- Skilled communicator who provides quality communication to customers (e.g. quoting, changes, recommendations)
- Excellent interpersonal skills to maintain customer, supplier, and guide relationships
- Services and customer experience focused, always understanding and considering the customers' expectations and requirements
- Maintains quick turnaround times on customer quotations, updates, complaints, and queries
- Adaptable and enjoy working in a changing environment
- Exceptional at problem solving and is solutions-driven
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