Inbound Intermediate Reservations Travel Consultant
3 days ago
The position is based in the office on a full-time basis in Century City, Cape Town.
**Travel Consultant Responsibilities**:
- Excellent communication skills, both written and verbal in English
- Fast and efficient turn-around times to ensure our DMC Partners are always kept up to date regarding their requests
- Managing the booking process from start to completion
- Dealing with suppliers in a professional manner by checking availability, confirmations, and reconfirmations
- Assisting with each customer's requirements, including accommodation, transportation, offering alternatives, and advising of special offers
- Following up on customer payments and ensuring suppliers are paid within the correct timeframes
- Informing customers about cancellation policies, applicable deposits, and any other payment terms
- Advising on the most appropriate transport based on arrival and departure times and location
- Securing accommodation that is requested and advising on the most suitable alternatives when applicable
**Travel Consultant Requirements**:
- High school certificate or equivalent
- Qualification in tourism or similar is preferred
- Experience working on Tourplan and Papertrail is an advantage
- Demonstrable experience as an inbound travel consultant, with expertise in Southern African travel arrangements.
- Computer literate, with exceptional attention to detail and professional writing skills
- Top-notch interpersonal skills, including communication, respect, and empathy
- A knack for multi-tasking with fast turnaround times
- Capacity to deliver commendable services that surpass customers’ and guests’ expectations
- A team player and also able to work independently
- Willingness to ask questions, take criticism constructively, and continually learn and grow with the team
**This role is for you if**:
- You are a doer - someone who does not wait to be asked. Rather, you look for opportunities and seek to fill them efficiently and quickly
- You are respectful and honest and value a team approach
- You are flexible, resourceful and have an innovative, independent approach to problem-solving
- Your organisational skills are top-notch, and you can handle fast-paced, fast-changing environments
- You can manage external and internal resources
**This role is NOT for you if**:
- You like working in a rigid corporate environment - 9 to 5 where you can check out, outside of normal working hours
- You struggle with self-motivation and time management
- You like routine and predictability
- You are easily overwhelmed by changing environments
- Take things personally and need lots of emotional support
- Require strong supervision and management
- Salary is negotiable depending on knowledge and experience and **includes profit share**.
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