Specialised Escalations Manager

2 weeks ago


Johannesburg, South Africa Nimble Credit Solutions Full time

Role**:Specialised Escalations Manager**

Reporting to: Legal Operational Executive

Location: Sandton, Johannesburg

**About Specialised**

We are a dynamic organization dedicated to excellence in financial recovery solutions. As a leader in our field, we prioritize innovation, efficiency, and results. We're currently seeking a motivated individual to lead our Support Team as the Specialised Escalations Manager.

**Job Purpose**:
As the Specialised Escalations Manager, you'll be at the forefront of our Support Team, overseeing Trace Consultants, Customer Care Consultants, and Admin Consultants. Your role will be pivotal in driving productivity, efficiency, and effectiveness to maximize net recoveries. By providing leadership, guidance, and development opportunities, you'll ensure the team is equipped to achieve our strategic objectives. Additionally, you'll play a crucial role in providing internal support to the Specialised Recoveries Department and assisting with complex matters.

**Key Performance Areas**:

- The Specialised Escalations Manager will have the following responsibilities, including but not limited to:

- Manage matter escalation cycles/escalations for all specialised departments.
- Meet daily targets and KPI requirements to drive operational excellence.
- Implement continuous process improvements to enhance operational efficiency.
- Provide training, guidance, and coaching to the Support Team, ensuring quality control.
- Take corrective action when necessary to maintain performance standards.
- Oversee disputes/queries and mitigate risks effectively.
- Identify missed opportunities for improvement and assist with quality control.
- Analyze bulk data to identify critical matters and escalate them accordingly.
- Review ad hoc matters for escalation as needed.
- Liaise with internal and external stakeholders to ensure smooth operations.
- Assist with property-related matters as required.
- Prepare digital communications when necessary.
- Report on productivity stats and attend meetings.
- Undertake ad hoc projects as required.

**Qualifications and requirements**
- Minimum of 2 years' management and leadership experience.
- Minimum of 2 years' experience in a similar support role.
- Relevant qualification (legal background advantageous).
- Knowledge of relevant regulations such as the Protection of Personal Information Act, Prescription Act, National Credit Act, and Consumer Protection Act.
- Excellent verbal and written communication skills.
- Analytical mindset with strong judgment capabilities.
- Proficiency in MS Office Suite: Word, Excel, PowerPoint.

**Join Our Team**

This role presents an exciting opportunity to lead and shape our Specialised Support Department, contributing to impactful outcomes and the overall success of our organization. If you're ready to take on a challenging yet rewarding role where you can make a difference, we encourage you to apply.



  • Johannesburg, South Africa Nimble Credit Solutions Full time

    Reporting to: Head of Specialised Recoveries Location: Johannesburg, Sandton ABOUT US Nimble Group is a specialist financial services firm that provides credit management solutions to established credit grantors across the banking, retailer, and service-providing industries. Culture-wise, we are looking for someone who will contribute to our nimble...


  • Johannesburg, South Africa Dimension Data Full time

    The Problem Management Analyst takes responsibility for researching the root causes of incidents, providing temporary solutions (Workarounds), and developing final solutions for known errors. The individual in this position engages in proactive problem management by analyzing trends or historical data of incidents and services. **Key Areas** - Plans,...

  • Head of Specialised and Legal Recoveries

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Johannesburg, South Africa Planet10 Full time

    We currently have an opportunity for the Head of Specialised and Legal Recoveries. This role involves  defining, implementing and monitoring effective recoveries strategy in line with business appetite. As the Head of Specialised and Legal Recoveries, you will also be instrumental in aligning the specialised recoveries strategy to the organisational...

  • Head of Specialised and Legal Recoveries

    Found in: Whatjobs ZA C2 - 1 week ago


    Johannesburg, South Africa Planet10 Full time

    We currently have an opportunity for the Head of Specialised and Legal Recoveries. This role involves  defining, implementing and monitoring effective recoveries strategy in line with business appetite. As the Head of Specialised and Legal Recoveries, you will also be instrumental in aligning the specialised recoveries strategy to the organisational...


  • Johannesburg, South Africa Nedbank Full time

    **Job Requisition Details** - REQ#130172- Location: Sandton, Johannesburg- Closing Date: 15 February 2024- Talent Acquisition: Bongiwe Mchunu- Job Family- Investment Banking - Career Stream- Specialised Finance - Leadership Pipeline- Manage Self: Professional **Job Purpose** - To assist in executing and implementing complex transactions with targeted...

  • Software Sales Consultant specialising in Insurance

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Johannesburg, South Africa Planet10 Full time

    We are looking for Software Sales Consultant who specialises in Insurance. The successful candidate should be a hunter who will lead the planning and execution process of selling, qualifying, and closing of large and/or difficult opportunities. He or she will act as a subject matter expert on both the company and competitor offerings and services.Graduate or...

  • Human Resource Coordinator

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Johannesburg, South Africa TalentCru Full time

    A JSE-listed firm and Africa’s pre-eminent provider of Recruitment Process Outsourcing, Managed Service Provider and permanent staffing solutions has an exciting opportunity for a results-driven Human Resource Coordinator  in Gauteng.To execute business partnering support to the business and to contribute to the continuous improvement of quality,...

  • Human Resource Coordinator

    Found in: Whatjobs ZA C2 - 1 week ago


    Johannesburg, South Africa TalentCru Full time

    A JSE-listed firm and Africa’s pre-eminent provider of Recruitment Process Outsourcing, Managed Service Provider and permanent staffing solutions has an exciting opportunity for a results-driven Human Resource Coordinator  in Gauteng. To execute business partnering support to the business and to contribute to the continuous improvement of quality,...

  • Senior Specialist Engineer with Specialisation in Water

    Found in: Whatjobs ZA C2 - 1 week ago


    Johannesburg, South Africa Hedz recruitment solutions Full time

    Our Client a well established Engineering firm in Johannesburg is seeking the services of an experienced Senior Specialist Engineer with Specialisation in Water. Type: Specialising in water Experience: 15 or more years experience in a relevant engineering environment. Qualifications: Bachelors degree in Engineering (B. Eng or B.Sc. Eng)....

  • Senior Specialist Engineer with Specialisation in Water

    Found in: Adzuna ZA B C2 - 2 weeks ago


    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Our Client a well established Engineering firm in Johannesburg is seeking the services of an experienced Senior Specialist Engineer with Specialisation in Water. Type: Specialising in waterExperience: 15 or more years experience in a relevant engineering environment.Qualifications:Bachelors degree in Engineering (B. Eng or B.Sc....

  • Senior Specialist Engineer with Specialisation in Water

    Found in: Talent ZA 2A C2 - 3 weeks ago


    Johannesburg, South Africa Hedz recruitment solutions Full time

    Our Client a well established Engineering firm in Johannesburg is seeking the services of an experienced Senior Specialist Engineer with Specialisation in Water. Type: Specialising in waterExperience: 15 or more years experience in a relevant engineering environment.Qualifications:Bachelors degree in Engineering (B. Eng or B.Sc....

  • Specialist: Product Management

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Johannesburg, South Africa Liberty Group South Africa Full time

    Liberty Group South Africa’s job vacancy, Career and Recruitment Job title : Specialist: Product Management – JHB jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 04, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose To provide specialist technical support to our business stakeholders through the...


  • Johannesburg, South Africa Edge Executive Search Full time

    A Telecoms company in Johannesburg North specialising as an Internet Service provider is recruiting a 1st Line support agent / Field Technician. **Requirements**: - Troubleshoot technical issues relating to Data, VOIP, Firewalling - Create and manage support tickets to ensure matters are attended to promptly - Guide clients through troubleshooting steps...


  • Johannesburg, South Africa Nedbank Full time

    **Job Requisition Details** - REQ#128208- Location: Johannesburg, Gauteng- Closing Date: 31 September 2023- Talent Acquisition: Bongiwe Mchunu- Cluster- Nedbank Retail and Business Banking- Career StreamLeverage Finance - Leadership Pipeline- Manage Self: Professional **Job Purpose**Responsibilities**: - Build sound client relationships (existing and...


  • Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: **purpose**: **experience and qualifications**: - Minimum Qualification - Grade 12 / National Certificate - Preferred Qualification - Diploma in Sales and Marketing or related field - Experience - Preferred 1 to 3 years in Sales and Marketing, call center environment (in/out), financial...

  • Outsource Manager

    4 days ago


    Johannesburg, South Africa Nimble Group Full time

    **Reporting to**:Head: Specialised Recoveries **Location**:Sandton, Johannesburg The Outsource Manager is responsible for developing outsourcing strategies, source and manage External Debt Collectors (EDC). The manager is required to monitor performance and maintain relationships with the panel of external service providers. **KEY...


  • Johannesburg, South Africa Prostaff Holdings Full time

    **Minimum requirements for the role**: - A Tertiary qualification in any sciences or engineering or related fields is essential for the role. - Previous key account and business development experience having worked within the silicone elastomer / rubber or polymer and related industries is preferred for the role. - An understanding of silicones would be...

  • Marketing Manager

    6 days ago


    Johannesburg, South Africa Mustard Seed Relationship Marketing Full time

    We are an advertising agency specialising in the marketing of shopping centres seeking a well-rounded Marketing Manager. The person will represent the agency on-site at a few shopping centres in Fourways, Johannesburg area. The person will be responsible for the execution of above-the-line and below-the-line campaigns. They must also grow tenant...


  • Johannesburg, South Africa ClarkHouse Human Capital Full time

    Gauteng, Johannesburg - (Market related) **Desired Qualifications & Experience**: - Degree in ITC-related field - Relevant certifications (Cisco/UCC/similar) - 5+ years in IP, UCC, ICT, Network specialisation - Excellent communication skills - Experience with tenders - Has managed a team before - Willing to travel For more information please contact: -...

  • Specialist: Commissions Product Owner

    Found in: beBee S ZA - 4 weeks ago


    Gauteng, Johannesburg, South Africa Liberty Group South Africa Full time

    Liberty Group South Africa’s job vacancy, Career and Recruitment Job title : Specialist: Commissions Product Owner jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries About the role To define stories and prioritize the team backlog to streamline the execution of...