Service Controller

3 weeks ago

Cape Town, South Africa SFG Engineering Services Full time

**Job Requirements**:

- Possession of Matric Certificate.
- Demonstrates the ability to handle difficult customers
- Determination to provide solutions for customers (consultative approach).
- Must be result-orientated and able to work both independently and within a team environment.
- Must possess excellent verbal and written communication skills.
- Service orientated experience will be an advantage, but not necessary.
- SAP experience will be an added advantage.
- Service package experience will be an added advantage.
- Valid driver’s license.

**Responsibilities**:
**PRIMARY FUNCTION**:
Day to day administration of service calls, quoting, invoicing, and processing of all administration relating to the service department such as:

- Accurately logging of service calls (Praxedo) and ensure they are assigned to the correct service technician.
- Project manage and schedule technicians for equipment installations together with the sales team based on completed service requirements, payments/orders, stock availability and customer communication.
- Become competent at quoting customers, checking spares availability and pricing to complete customer orders.
- Invoice service technician’s job cards on Praxedo on completion.
- Closing off job cards (Praxedo) with resolutions once the job is completed.
- Source, investigate and provide service history on equipment for customer queries, including competence on SAP to source details of the customer.
- Be willing and able to assist with controlling technician’s spares stock (issues, returns, variances & stock counts).
- Identify and process warranty and guarantee claim service calls and invoices when required.
- Providing holiday AND SICKNESS COVER FOR OTHER OFFICE STAFF.
- Carry out such administration tasks as may be required.
- Compiling a job card register of completed jobs for reconciliation purposes.
- Tracking spares orders relating to jobs with the spares department.
- Assist with annual stock count.

**SECONDARY FUNCTION**:
Day to day administration of office:

- Relieve switchboard when necessary and direct messages to correct departments.
- Assist technicians with purchase of local spares.
- Assist technicians with internal ordering of spares and internal transfers.
- Assist with scheduling of technicians.
- Assist with invoicing on SAP when necessary.
- General relief of administration overflow where necessary.
- Archiving of documents in the office to create order and traceability.

**Specific Requirements/Additional information**
- Discretionary 13th Cheque based on performance.
- Medical Aid on 50/50 basis - Discovery Classic saver plan
- Pension fund - 50/50 basis
- Free Life Insurance
- 15 Days Annual leave - 20 Days after year 4.

  • Stock Controller – Retail

    2 months ago

    Cape Town, South Africa Service Solutions Full time

    Luxury Retailer in Waterfront is seeking to employ a stock controller to join their team.The ideal candidate will have: Excellent understanding of stock control operations and procedures in retailStrong PC skillsAbility to follow and adhere to company stock requirementsAbility to work in the WaterfrontExcellent communication skills

  • Service Controller

    4 weeks ago

    Cape Town, South Africa O'Brien Recruitment Full time

    A well established organization based in Durbanville, Cape Town, is looking to employ an experienced Service Controller to join the organization. - Matric Qualification. - x2 years proven experience within an administrative role. - Strong verbal and written skills to log calls and interact with clients, technicians, and suppliers. - Proficiency in using call...

  • Service Controller

    4 weeks ago

    Cape Town, South Africa Mirror Images Full time

    Western Cape, CPT - CBD - R 12 000 - R 15 000 Monthly Cost To Company An Office Automation company based in the Western Cape area is currently seeking a Service Controller. Minimum of 3 Years’ experience in Office Automation technical department Opening / Closing new calls for clients using CO3/BPO operating system Issuing of stock and toners Taking...

  • Service Controller

    3 weeks ago

    Cape Town, Western Cape, South Africa Group Finance Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what...

  • Service Controller

    3 weeks ago

    Cape Town, Western Cape, South Africa Mirror Images Full time

    Western Cape, CPT - CBD R R Monthly Cost To CompanyAn Office Automation company based in the Western Cape area is currently seeking a Service Controller.Minimum of 3 Years' experience in Office Automation technical departmentOpening / Closing new calls for clients using CO3/BPO operating systemIssuing of stock and tonersTaking No Charge Toner orders and...

  • Service Controller

    3 weeks ago

    Cape Town, Western Cape, South Africa SFG Engineering Services Full time

    Job Requirements: Possession of Matric Certificate. Demonstrates the ability to handle difficult customers Determination to provide solutions for customers (consultative approach). Must be resultorientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Service orientated...

  • Junior Service Controller

    4 weeks ago

    Cape Town, South Africa HR Corp Full time

    Office Automation company looking for a junior service controller Position is based near the Airport in Cape Town Logging of all service calls. Feedback given to clients and communicating should any parts be requires/ delays. Dispatching service calls to a technician. Following up if calls was done. Order any parts that may be required. Answering of...

  • Junior Service Controller

    4 weeks ago

    Cape Town, South Africa HRCorporation Full time

    Office Automation company looking for a junior service controller Position is based near the Airport in Cape Town Logging of all service calls. Feedback given to clients and communicating should any parts be requires/ delays. Dispatching service calls to a technician. Following up if calls was done. Order any parts that may be required. Answering of...

  • Junior Service Controller

    4 weeks ago

    Cape Town, South Africa Mirror Images Full time

    Western Cape, CPT - CBD - R 10 000 - R 12 000 Monthly Cost To Company An Office Automation company based in Airport Industria, Cape Town is currently seeking a Junior Service Controller. Logging of all service calls. Feedback given to clients and communicating should any parts be requires/ delays. Dispatching service calls to a technician. Following up...

  • Junior Service Controller

    3 weeks ago

    Cape Town, Western Cape, South Africa HR Corp Full time

    Office Automation company looking for a junior service controllerPosition is based near the Airport in Cape TownLogging of all service calls.Feedback given to clients and communicating should any parts be requires/ delays.Dispatching service calls to a technician.Following up if calls was done.Order any parts that may be required.Answering of...

  • Junior Service Controller

    3 weeks ago

    Cape Town, Western Cape, South Africa HRCorporation Full time

    Office Automation company looking for a junior service controllerPosition is based near the Airport in Cape TownLogging of all service calls.Feedback given to clients and communicating should any parts be requires/ delays.Dispatching service calls to a technician.Following up if calls was done.Order any parts that may be required.Answering of...

  • Controller

    3 weeks ago

    Cape Town, Western Cape, South Africa Dedication Service Solutions Full time

    Security Officer:Minimum Requirements:- Matric or x3 Completed Intercept courses equating to total of 120 credits:- Grade C in security:- 2 years previous experience in a similar role:- Product and department knowledge:- Interpersonal skills:- **Good customer skills

  • Service Control Coordinator

    1 week ago

    Cape Town, South Africa Blak International Full time

    **Job Title: Service Control Coordinator** **Responsibilities**: - Manage and coordinate the day-to-day administrative and operational tasks related to after-sales support nationally. - Assist in the preparation and coordination of reports and presentations using Word, Excel, and PowerPoint. - Support the team in project management, including monitoring...

  • Service Control Coordinator

    3 weeks ago

    Cape Town, Western Cape, South Africa Blak International Full time

    Job Title: Service Control CoordinatorResponsibilities: Manage and coordinate the daytoday administrative and operational tasks related to aftersales support nationally. Assist in the preparation and coordination of reports and presentations using Word, Excel, and PowerPoint. Support the team in project management, including monitoring project timelines,...

  • Quality Control Administrator

    2 weeks ago

    Cape Town, South Africa Rory Mackie & Associates Full time

    **Overview**: Our client, a leading global Asset Manager, is seeking to appoint a Quality Control Administrator, on a Fixed-Term Contract. This position will form part of their Quality Control team. The Quality Control team is responsible for the quality checking of client instructions (forms) against established product and business rules before submitting...

  • Head Of Supply Chain – FMCG Retail

    4 weeks ago

    Cape Town, South Africa Service Solutions Full time

    Cape Town International FMCG Retailers is seeking to employ an experienced Head of Supply Chain.The successful incumbent will take Complete responsibility of supply chain management. Responsible to source goods from group companies in Europe and to ensure the smooth operation of all activities related to the physical management and distribution of the...

  • Store Manager – Tyger Valley

    4 weeks ago

    Cape Town, South Africa Service Solutions Full time

    Premium and very busy brand is seeking to employ an experienced Store Manager to join their team To uphold the integrity and promote the image of the company by managing day-to-day operations of the Boutique. To work closely with the staff members, Retail Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and...

  • Head of Corporate Finance – FMCG Retail

    4 weeks ago

    Cape Town, South Africa Service Solutions Full time

    International premium FMCG brand is seeking to employ a Head of Corporate Finance to join their ever growing teamManage the process leading to accurate budgets and forecasts as well as statutory closings. As the custodian of the Internal Control System, implement and assess internal controls across the business and implement finance related corporate...

  • Site Technician – Mossel Bay

    4 weeks ago

    Cape Town, South Africa Service Solutions Full time

    OUR CLIENT IS A HIGH-QUALITY EQUIPMENT SUPPLIER FOR ENGINEERING, WELDING, AND MINING COMPANIES IN SOUTH AFRICA. They are looking for the following position to be filled.POSITION: On Site Technician (Generator Diesel)LOCATION: Mossel BayREPORTING TO: Branch ManagerTYPE (fixed contract): 1 Year 5 MonthsJOB SUMMARY STATEMENT: Repair and maintenance of Engine...

  • Control Works Inspector: Technical Services

    4 weeks ago

    Cape Town, South Africa Western Cape Government Full time

    **Job Purpose**: The Department of Infrastructure has a career opportunity, to ensure that inspectorate services are provided through the investigation of customer complaints. Manage the Inspectorate component in line with relevant legislation, regulations, and standards. Identify new services, needs and requirements of new work and repairs. **Minimum...