Service Coordinator
7 months ago
**We're Hiring**
**Position: Service Coordinator**
**Service Coordinator.**
Check our website for the complete breakdown:
Tech5, an Internet Service provider has an exciting opportunity for a Service Coordinator Position.
**Key Responsibilities**:
**Service Coordination**:
- Schedule and monitor service installations, upgrades, downgrades and cancellations.
- Liaising with FNO's
- Loading orders on FNO portals
**Technical Knowledge**:
- Possess a solid understanding of ISP technologies and processes.
- Collaborate with technical teams to understand and communicate technical details to customers.
**Issue Resolution**:
- Investigate and troubleshoot service-related issues, working closely with technical support teams.
- Document customer issues, resolutions, and follow-up actions for future reference.
**Documentation and Reporting**:
- Maintain accurate and up-to-date records of customer interactions and service-related activities.
- Generate reports on service performance, customer satisfaction, and key performance indicators (KPIs).
- Sales Reporting.
**Quality Assurance**:
- Conduct regular reviews of service delivery processes to identify areas for improvement.
- Implement and monitor quality assurance measures to enhance the overall customer experience.**Qualifications and Skills**:
**Experience**:
- Previous experience in a customer service or coordination role, preferably within the ISP industry for a minimum of 3 years.
**Communication Skills**:
- Excellent verbal and written communication skills.
- Ability to convey technical information to non-technical customers.
**Organizational Skills**:
- Strong organizational and multitasking abilities.
- Detail-oriented with the ability to prioritize tasks effectively.
**Technical Proficiency**:
- Familiarity with ISP technologies and networking concepts
- Knowledge of troubleshooting procedures.
- Computer Literate.
**Customer Focus**:
- Demonstrated commitment to providing exceptional customer service.
- Ability to empathize with customer concerns and find effective solutions.
-
Service Coordinator
7 months ago
Durban, South Africa Armstrong Appointments Full time**Main job function** - Monitoring and controlling services, dealing with telephone enquiries and completing all necessary paperwork. - Receive new requests for services from the New Business and Contracts Department. - Efficiently schedule all customers’ requests to ensure that Technicians time and knowledge is optimally used. - Answer incoming calls into...
-
Financial Services Coordinator
3 weeks ago
Durban, KwaZulu-Natal, South Africa Talented Recruitment Full timeJob Summary We are seeking a highly organized and detail-oriented Financial Services Coordinator to support our team at Talented Recruitment. The successful candidate will have excellent communication skills, proficiency in Microsoft Office, and the ability to maintain confidentiality. About the Role As a Financial Services Coordinator, you will be...
-
Field Service Coordinator
7 months ago
Durban, South Africa Barrows Full timeThe Company: As an Industry Leader, Tradereach provides our clients with an integrated retail POS display management solution. Services include: freight, warehousing, installation, tracking and maintenance. Built on the back of the principles of service excellence, operational efficiency and the latest technology, Tradereach has a national footprint which...
-
Business Services Coordinator
3 weeks ago
Durban, KwaZulu-Natal, South Africa The HR Company Full timeJob Summary: Business Services CoordinatorThe HR Company is seeking a highly skilled Business Services Coordinator to join our team. In this role, you will be responsible for providing administrative support to our finance team, as well as assisting with various accounting functions.About the Role:You will work closely with our management team to prepare...
-
Customer Service Coordinator
2 weeks ago
Durban, KwaZulu-Natal, South Africa Hotelexpress Full timeWe are seeking a highly motivated and detail-oriented individual to join Hotelexpress as a Customer Service Coordinator.About the RoleThis role involves servicing customer accommodation requests in a timely and professional manner, operating during business hours Monday to Saturday.Key Responsibilities:Respond to customer requests for hotel accommodation via...
-
Senior Financial Services Coordinator
1 month ago
Durban, KwaZulu-Natal, South Africa PPS Full timeJob Title: Senior Financial Services CoordinatorWe are seeking a highly skilled and experienced Senior Financial Services Coordinator to join our team at PPS. This role offers a challenging and rewarding opportunity for an individual to utilize their knowledge and expertise in financial services to drive business growth.We estimate that the salary for this...
-
Service Administrator
7 months ago
Durban, South Africa GEA Group Full time**Service Administrator & Coordinator**: GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them! We offer interesting and challenging tasks, a positive working...
-
Customer Service Coordinator
3 months ago
Durban, South Africa Mondi Full time**Your mission**: - Reporting into the Customer Services Manager, the incumbent will be responsible for processing customer orders and executing deliveries as per the customer’s request - Achieving the sales forecast, maintaining correct stock levels, processing complaints and proactively liaising with the customer and promoting customer service...
-
Technical Service Coordinator
7 months ago
Durban, South Africa Eazi Access Rental Full time**1.** **JOB PURPOSE** Administration of all Admin in service and maintenance department **2.** **Key performance areas** Machine uptime - Ensure technicians are sensitized to SLA status - Site assessments and machine QC as well as reporting on Quality of workmanship Maintenance Administration and Planning - Maintaining and tracking assets, its...
-
Senior Associate Service Coordinator
3 weeks ago
Durban, KwaZulu-Natal, South Africa Stratogo Full timeJob Overview: The Senior Associate Service Coordinator position at Stratogo involves providing exceptional client service, managing associate performance, and ensuring compliance with statutory and legislative requirements.Main Responsibilities:Client Service: Deliver outstanding client service by meeting or exceeding SLAs.Associate Service: Recruit, manage,...
-
Administrative Medical Services Coordinator
3 weeks ago
Durban, KwaZulu-Natal, South Africa Pillango Placements Full timePillango Placements is seeking a highly organized and detail-oriented Administrative Medical Services Coordinator to join our team. As a key member of the team, you will play a critical role in ensuring the smooth operation of our administrative medical services department.Your primary responsibilities will include capturing patient demographics and claims...
-
Service Delivery Coordinator
7 months ago
Durban, South Africa The Woodford Group Full timeWe are looking for a Internal Delivery Coordinator for our Corporate Sales Department Durban Please handle with urgency. Must have - Professional telephone etiquette. - PC literate - strong on excel. - Self starter - motivated. - Willingness to work outside business hours and be contactable and problem solve. - Ability to effectively communicate with...
-
Financial Services Coordinator
3 weeks ago
Durban, KwaZulu-Natal, South Africa Signa Opportunity Full timeSigna Opportunity is seeking a highly motivated and detail-oriented Financial Services Coordinator to join our dynamic team. This role is ideal for an enthusiastic individual eager to gain hands-on experience in payroll operations within a logistics environment.About the RoleThe successful candidate will assist in ensuring accurate and timely payroll...
-
Facilities Coordinator
2 days ago
Durban, South Africa RMM Full time**ROLE PURPOSE** **Recruiting a Facilities Coordinator **To manage the maintenance, service and safety functions of the portfolio. - The position is available immediately. **ROLE DELIVERABLES** **Key Performance Areas**: Unit Turnover - Intake & Exit Health and safety (Residential & Commercial) Tenant relationships & Communication Annual Works...
-
Logistics Coordinator
6 days ago
Durban, South Africa Ciazcon Full timeCurrently we are searching for a Logistics Coordinator for Durban, South Africa. **Responsibilities of this Post**: Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met and all relevant paperwork completed correctly and processed accordingly. Schedule drivers’ daily deliveries /...
-
Project Coordinator
1 week ago
Durban, South Africa Adept Advisory (Pty) Ltd Full timeTo provide PMO Project coordination and support services **Key Responsibility Areas** - ERP implementation - Coordinate project activities of planning, monitoring and control as delegated by the Project Manager to ensure successful delivery of the project. - Provide Project coordination and support to ensure smooth running of the project. - Coordinate...
-
Operations Coordinator
6 days ago
Durban, South Africa Ciazcon Full timeCurrently we are searching for an Operations Coordinator for Durban, South Africa. **Responsibilities of this Post**: Executes job costing & work in progress. Administrates the process for new suppliers/procurement. Generates work in progress reports & credit note reports from the system for review. Conduct daily cash-up & credit card reconciliation...
-
Mortgage Loan Servicer
7 months ago
Durban, South Africa Exclusively Remote Full time**Mortgage Loan Servicer** Our client is seeking a Mortgage Loan Servicer to manage mortgage loans on behalf of the lender, including collecting payments, handling escrows, and assisting borrowers with various loan-related inquiries and requests **Responsibilities Include**: - Communicate with borrowers regarding their monthly payments. - Coordinate with...
-
Logistics Coordinator
6 days ago
Durban, South Africa Tower Group Full timeLogistics Coordinator Job Summary Your role as a logistics controller is to organise the distribution of goods. You will ensure that the right products are delivered to the right location on time and at a good cost. Responsibilities and Duties. - Coordinate Deliveries - Fill in waybills and track orders, assisting with proof of POD. - Coordinate...
-
Sales Coordinator
1 week ago
Durban, South Africa Ciazcon Full timeCurrently we are searching for a Sales Coordinator for Durban, South Africa. **Responsibilities of this Post**: Provide support and input into the development and design of the sales (including calling) and/or marketing plan/s. Monitor leads sent to all areas and ensure that the price lists are updated at all times. Support the sales team by assisting to...