Service Coordinator

6 months ago


Durban, South Africa Tech5 Full time

**We're Hiring**
**Position: Service Coordinator**

**Service Coordinator.**
Check our website for the complete breakdown:
Tech5, an Internet Service provider has an exciting opportunity for a Service Coordinator Position.

**Key Responsibilities**:
**Service Coordination**:

- Schedule and monitor service installations, upgrades, downgrades and cancellations.
- Liaising with FNO's
- Loading orders on FNO portals

**Technical Knowledge**:

- Possess a solid understanding of ISP technologies and processes.
- Collaborate with technical teams to understand and communicate technical details to customers.

**Issue Resolution**:

- Investigate and troubleshoot service-related issues, working closely with technical support teams.
- Document customer issues, resolutions, and follow-up actions for future reference.

**Documentation and Reporting**:

- Maintain accurate and up-to-date records of customer interactions and service-related activities.
- Generate reports on service performance, customer satisfaction, and key performance indicators (KPIs).
- Sales Reporting.

**Quality Assurance**:

- Conduct regular reviews of service delivery processes to identify areas for improvement.
- Implement and monitor quality assurance measures to enhance the overall customer experience.**Qualifications and Skills**:
**Experience**:

- Previous experience in a customer service or coordination role, preferably within the ISP industry for a minimum of 3 years.

**Communication Skills**:

- Excellent verbal and written communication skills.
- Ability to convey technical information to non-technical customers.

**Organizational Skills**:

- Strong organizational and multitasking abilities.
- Detail-oriented with the ability to prioritize tasks effectively.

**Technical Proficiency**:

- Familiarity with ISP technologies and networking concepts
- Knowledge of troubleshooting procedures.
- Computer Literate.

**Customer Focus**:

- Demonstrated commitment to providing exceptional customer service.
- Ability to empathize with customer concerns and find effective solutions.



  • Durban North, KwaZulu-Natal, South Africa Prairieland Service Coordination, Inc. Full time

    Prairieland Service Coordination, Inc.We are seeking an experienced Service Coordinator to join our team in Decatur, IL. This role is responsible for providing services to individuals with developmental disabilities in Effingham, Coles, and Shelby counties.Job Description:As a Service Coordinator, you will be responsible for assessing individual needs and...


  • Durban North, KwaZulu-Natal, South Africa Prairieland Service Coordination, Inc. Full time

    About the RolePrairieland Service Coordination Inc. is seeking a highly skilled Senior Disability Service Coordinator to serve Effingham, Coles and Shelby Counties. The ideal candidate will have a bachelor's degree in human services and one year of cumulative experience providing direct service to individuals with developmental disabilities.Key...

  • Care Coordinator

    4 weeks ago


    Durban North, KwaZulu-Natal, South Africa Prairieland Service Coordination, Inc. Full time

    Prairieland Service Coordination, Inc. Job OpportunityWe are seeking a qualified individual to fill the position of Case Manager/QIDP at our organization. The selected candidate will be responsible for assessing individual needs and providing necessary services through communication, service coordination, and individual advocacy.Key Responsibilities:Assess...

  • Service Coordinator

    5 months ago


    Durban, South Africa Armstrong Appointments Full time

    **Main job function** - Monitoring and controlling services, dealing with telephone enquiries and completing all necessary paperwork. - Receive new requests for services from the New Business and Contracts Department. - Efficiently schedule all customers’ requests to ensure that Technicians time and knowledge is optimally used. - Answer incoming calls into...


  • Durban, KwaZulu-Natal, South Africa eThekwini Full time

    **Financial Service Coordinator**:We are seeking a skilled Financial Service Coordinator to support the accountant in providing an overall accounting, financial and budgeting service to the housing department. The successful candidate will be responsible for assisting in the preparation of financial reports, managing budgets, and ensuring compliance with...


  • Durban, KwaZulu-Natal, South Africa Professional Career Services Full time

    Job SummaryWe are seeking a highly organized and proactive Customer Service Coordinator to join our team at Professional Career Services.About the RoleThis is a unique opportunity to work in a dynamic environment where you will be responsible for managing various aspects of customer service, including:Coordinating daily activities, ensuring smooth...


  • Durban, South Africa Barrows Full time

    The Company: As an Industry Leader, Tradereach provides our clients with an integrated retail POS display management solution. Services include: freight, warehousing, installation, tracking and maintenance. Built on the back of the principles of service excellence, operational efficiency and the latest technology, Tradereach has a national footprint which...


  • Durban, KwaZulu-Natal, South Africa beBee Professionals Full time

    We are seeking a Service Delivery Coordinator to join our team at BeBee Professionals. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.About the Role:Provide customer service support to clients via phone, email, and chatRespond to customer inquiries and...


  • Durban, KwaZulu-Natal, South Africa Rory Mackie & Associates Full time

    Overview:Rory Mackie & Associates is seeking a highly skilled Financial Services Coordinator to support their Wealth and Investment division. The ideal candidate will possess excellent communication skills, be able to manage multiple tasks, and have a strong understanding of financial services.Responsibilities:Provide administrative support to the Wealth...

  • Service Administrator

    6 months ago


    Durban, South Africa GEA Group Full time

    **Service Administrator & Coordinator**: GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success - come and join them! We offer interesting and challenging tasks, a positive working...


  • Durban, South Africa Mondi Full time

    **Your mission**: - Reporting into the Customer Services Manager, the incumbent will be responsible for processing customer orders and executing deliveries as per the customer’s request - Achieving the sales forecast, maintaining correct stock levels, processing complaints and proactively liaising with the customer and promoting customer service...


  • Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

    Service Advisor Role at Bosch UmhlangaBosch Umhlanga is seeking a highly motivated and customer-focused Service Advisor to join our dynamic team. As a Service Advisor, you will be the primary point of contact for customers, ensuring their satisfaction by providing exceptional service and guidance throughout the vehicle service process.Key...


  • Durban, KwaZulu-Natal, South Africa Bosch Umhlanga Full time

    Job Title: Service AdvisorBosch Umhlanga is seeking a highly motivated and customer-focused Service Advisor to join our dynamic team.Key Responsibilities:Greet customers in a friendly and professional manner, establishing rapport and understanding their vehicle service needs.Listen attentively to customer concerns, documenting and communicating information...


  • Durban North, KwaZulu-Natal, South Africa Network Recruitment Full time

    Job OverviewWe are seeking a highly skilled Financial Services Coordinator to join our team at Network Recruitment. This is an exciting opportunity for a detail-oriented professional to play a vital role in the finance department, ensuring the smooth and accurate management of financial transactions, supplier accounts, and compliance with company policies...


  • Durban, South Africa Eazi Access Rental Full time

    **1.** **JOB PURPOSE** Administration of all Admin in service and maintenance department **2.** **Key performance areas** Machine uptime - Ensure technicians are sensitized to SLA status - Site assessments and machine QC as well as reporting on Quality of workmanship Maintenance Administration and Planning - Maintaining and tracking assets, its...


  • Durban, KwaZulu-Natal, South Africa Complement Recruitment Full time

    Fleet Service Coordinator Job DescriptionComplement Recruitment is seeking a highly skilled Fleet Service Coordinator to join our team in New Germany, Pinetown, Durban Kwazulu Natal.The successful candidate will be responsible for assisting and guiding the direct management of service teams to achieve service KPIs.Key Responsibilities:Assist in the daily...


  • Durban, KwaZulu-Natal, South Africa Complement Recruitment Full time

    Key ResponsibilitiesAs a Fleet Service Coordinator, you will play a crucial role in the success of our service teams. Your primary focus will be on assisting and guiding direct management in achieving service Key Performance Indicators (KPIs).We are recruiting for a Fleet Service Coordinator based in New Germany, Pinetown, Durban, Kwazulu Natal. This...


  • Durban, South Africa The Woodford Group Full time

    We are looking for a Internal Delivery Coordinator for our Corporate Sales Department Durban Please handle with urgency. Must have - Professional telephone etiquette. - PC literate - strong on excel. - Self starter - motivated. - Willingness to work outside business hours and be contactable and problem solve. - Ability to effectively communicate with...


  • Durban, KwaZulu-Natal, South Africa Ultra Pharmaceutical and Medical Placements Full time

    Job OverviewWe are seeking a highly skilled Senior Financial Services Coordinator to join our team at Ultra Pharmaceutical and Medical Placements. As a key member of our organization, you will play a vital role in supporting our Portfolio Managers in delivering exceptional client services.About the RoleThe successful candidate will be responsible for...


  • Durban, South Africa Talksure Full time

    **MAIN PURPOSE OF THE ROLE** The CS Analyst will be responsible for gathering, interpreting, and using complex data to develop seamless reporting to stakeholders. The reports need to include actionable steps that will improve processes and optimize results. Review robust information and analyse to provide trends or areas for improvement. **DUTIES AND...