Patient Services

2 weeks ago


Johannesburg, South Africa Conova Recruitment Full time

KEY INTERNAL AND EXTERNAL RELATIONS
- Patients awaiting stem cell transplants
- Head of Medical
- Medical Team
- The companies International Patient Services Team
- Healthcare professionals and medical advisers
- Colleagues in other companies internationally
- Donor Recruitment and Administration/Data Management team colleagues
- Communications and Public Relations Teams

KEY RESPONSIBILITIES

Key responsibilities will be to develop a Patient Aid Programme and to provide patients and their families with patient care services and support. This will include:
**1. Conceptualisation of the Patient Aid Programme**:

- Initial conception and continuous further development of the new Patient Aid program for patient care with the involved department heads
- Exchange with sites abroad on the strategic design of the program
- Close cooperation with other departments, especially in the area of public relations
- Design and maintenance of a web presence for patients
- Establishment and maintenance of a database of patient-relevant service offerings

**2. Relevant patient and family communications**:

- Empathic, caring counselling of patients in acute crisis situations
- Arranging contacts with physicians for patients and family members, including support in obtaining second opinions
- Telephonic and online media inquiries about individual needs, and recommendations for a selection of appropriate patient programs
- Making contact with the registry coordinator to clarify donor search for a patient

**3. Interface function**:

- Coordination with DR and DPC (Donor Patient Contact Department) on patient groups
- Reporting of stories with media impact to other departments (marketing, press, etc.)
- Arranging for patients and relatives to contact doctors and self-help groups

**4. Data Maintenance**:

- Maintains and updates patient data for the patient population being served
- Documents relevant information in accordance with Data Protection legislation

EDUCATION, EXPERIENCE, AND KNOWLEDGE

Registered Nursing or Social Work Qualification, including:
1. Successfully completed studies (at least Bachelor) with focus on psychology, pedagogy or comparable.

2. At least three years relevant professional experience

3. Experience in the medical field

SKILLS AND ABILITIES

1. Good medical knowledge in the field of oncology and/or expertise in patient care.

2. Advanced English skills

3. Good knowledge of Word, Excel, basic knowledge of PowerPoint

4. Basic knowledge of databases

5. Excellent verbal and written communication skills

CORE COMPETENCIES

1. Highest degree of empathy (tactfulness, friendliness, active listening, distinct empathy)

2. Extremely high emotional resilience

3. Advanced process understanding

4. Ability to conceptualise

5. Very good organizational skills

6. Analytical thinking ability

7. Structured thinking and acting

8. Strong passion for the NPOs mission and values.



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