Application Support and Trainer
2 weeks ago
Johannesburg North, Gauteng - Healthcare
**Application Support and Trainer (JB4146)**
**R25 - 30 000 per month**
**Johannesburg North, Gauteng**
**Permanent**
**_Experience in practice management software is required._**
**Minimum Requirements**:
Excellent problem-solving skills and ability to think logically
Strong communication skills, both verbal and written
Experience in developing and delivering training programs is highly desirable
Familiarity with help desk software and ticketing systems
Ability to work independently and as part of a team in a fast-paced environment
**Duties**:
Diagnose and troubleshoot issues related to the software, hardware and network connectivity.
Provide step-by-step guidance to customers to resolve problems efficiently.
Escalate complex issues to appropriate teams for further investigation and resolution.
Document all customer interactions and solutions accurately in the support ticketing system.
Contribute to the creation and maintenance of a knowledge base containing troubleshooting guides, FAQ’s and best practices.
Identify trends in customer issues and recommend proactive solutions or process improvements.
**Training**:
Conduct one-one-one and group training sessions, on site or at the office.
Monitor trainee progress and provide constructive feedback to help them improve their performance.
Continuously update training materials and documentation to reflect changes in products or procedures.
**Kontak Recruitment Disclaimer**:
**Equal opportunity**:All backgrounds are welcomed, with no bias. All are considered based on requirements.
**Job specifics**:Requirements mirror advertisement, duties may adjust for client needs.
**Privacy**: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
**Offer clarity**:Advert is not a binding offer. Written offers based on pre-employment conditions.
**No direct link**:Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
**Applicant Responsibility**:Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
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