Application Support Analyst
Found in: Talent ZA 2A C2 - 2 weeks ago
Objective of the Role:
- The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences.
- The focus would be to support the GIP applications with supports from other teams, and in line with best ITIL and ITSM practices, and to ensure systems are Always on, Always Secure
Key Responsibilities:
- To work with the proposition, operations, change and development teams to assist in solving business and system issues and designing business solutions to deliver superior customer experiences and a low ‘cost to serve’ operation.
- Provide proactive, on-going support to cross functional teams and team members to support a mature working environment, including assisting with production support and migration related tasks and issues when required.
- Build relationships and collaborate with key stakeholders to build trust that will help to ensure deliverables stay on track, especially linking Operations and IT teams together.
- Contribute to the evaluation and improvement of the strategic and operational elements of the IT Support Process
- Perform daily health checks to ensure application related issues are pro-actively identified and addressed
- Working within the ITIL ITSM framework, including the logging and response to incidents, problems, and changes.
- Incident investigation, troubleshooting and resolution.
- Liaising with Infrastructure and Application partners to log, manage and resolve queries.
- Work closely with the Infrastructure teams to continuously improve the stability in this environment
- Communicating with teams in the business to notify of system incidents and resolution thereof.
- Protect and ensure the stability of the operational systems as well as maintain the integrity of the data they contain.
- Proactively suggest ways of improving system stability, availability, performance, and reliability.
- Work independently on escalated issues.
- Ownership of the support “how-to†knowledge base.
- Out of hours availability to manage high priority incidents, issues, and support on Infrastructure and Application maintenance and patching
- Monitoring of web usage and outages using monitoring tools and infrastructure dashboards
- Work with IT team to ensure frontend system security is always maintained.
Minimum Qualifications Required:
- Relevant Commerce degree in IT, Finance, Economics, Statistics, Investment Management or Business Management.
- Excellent verbal and written communication skills.
- Higher grade maths (or equivalent) passed with a B average.
- Multilingual (Advantageous).
- Minimum 5 years’ experience in a digital business, working on front end systems
- ITIL/COBIT qualification
Experience:
- At least 5 years Application support experience in a Wealth Management/LISP/Asset Management business
- Experience in delivering exceptional customer service
- Experience in solving complex problems for customers (internal or external), applying system thinking principles.
- Experience in building successful relationships and working collaboratively across departmental teams
- Experience at working in a fast paced, proactive and delivery focused environment
- Experience in collaborating with third party administrators and Global vendors
- Working experience on supporting front end applications and adviser and client journeys
- Familiar with Agile project methodology and JIRA Service Desk processes.
-
Application Support Analyst
2 weeks ago
Johannesburg, South Africa Six Sense Full timeGauteng, JHB - Western Suburbs A well-established business is seeking Application Support Analyst for a 12 month contract position Understand the nature and business impact of requests and perform the required analyses Provide second line support for technical and functional solutions. **Qualifications**: - Related Diploma - Bachelor’s Degree...
-
Application Support Analyst
1 week ago
Johannesburg, South Africa Asource Recruitment Full timeApplication Support Analyst Location South Africa, Johannesburg, Randburg Purpose of the Position: - Understand the nature and business impact of requests and perform the required analyses - Provide second line support for technical and functional solutions Key Performance Objectives Tasks - Provide second line support service to NOC, Service Desk,...
-
Application Support Analyst
1 week ago
Johannesburg, South Africa Six Sense Full timeGauteng, JHB - Western Suburbs - Annually Cost To Company (Market related) A well-established business is seeking Application Support Analyst - Billing & Provisioning for a 12 month contract position **QUALIFICATIONS**: - Related Diploma - Bachelor’s Degree Advantageous **EXPERIENCE**: - At least 3-5 years on Oracle Database - Knowledge on PL/SQL is...
-
Application Support Analyst
Found in: Whatjobs ZA C2 - 6 days ago
Johannesburg, South Africa Planet10 Full timeObjective of the Role: The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences. The focus would be to support the GIP applications with supports from other teams, and in line with best ITIL and ITSM practices, and to ensure systems are Always on, Always Secure Key...
-
Support Analyst
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa IOCO Full timeWe're looking for a Support Analyst to join our team. You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains. What you’ll do:Troubleshoot problems in the QA and Production environments as necessarySupport deployment of the application to...
-
Application Support Manager
3 days ago
Johannesburg, South Africa Tipp Focus Full time**WHAT WILL YOU DO?** **Planning and Management of Developers** - Ensure that strategic and operational plans for the team members are run past the Manager - Ensure implementation of the approved plans by supervising staff - Monitor and review plans on an ongoing basis - Design, develop, enhance, and maintain computer systems - Conduct checks on codes to...
-
Application Support
2 days ago
Johannesburg, South Africa Sagen Advisory Full time**MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE**: - Relevant Tertiary Information Technology or related qualification - B qualification in IT - **3-5 years experience in Application Support**: - Proven experience in Application Support, SQL, XML, Azure, IIS, SLAs - **Knowledge and working experience of Microsoft SQL Server **_(NON-NEGOTIABLE)_ -...
-
Application Support
2 days ago
Johannesburg, South Africa Metrofile Recruitment Full time**Job Advert Summary**: **Minimum Requirements**: - B qualifification in Information Technology or related qualification - 5+ years experience in Application Support - Proven experience in Application Support, SQL, XML, Azure, IIS, SLA’s - Knowledge and experience of Microsoft SQL Server - Knowledge and experience of Crystal Reports - Knowledge of Sage...
-
Technical Support Analyst
3 days ago
Johannesburg, South Africa On Line Personnel Full timeFull Time - Randburg (Johannesburg) - Posted 5 hours ago Job Position: Technical Support Analyst Ref: 4439 Location: Randburg (Johannesburg) **Salary**: R15 000 to R23 500 per month commensurate with qualification and experience Qualifications / Requirements: - Minimum of Matric - Minimum of 3 years software testing skills and knowledge - Application...
-
Application Support Administrator
Found in: beBee jobs ZA - 1 week ago
Johannesburg, Gauteng, South Africa Jobking Full timeIntroductionOur client is a specialist IT services and solutions provider that helps its clients plan, build, support and manage their IT infrastructures. The company achieves this by supplying a variety of software and application development and systems integration services, as well as a well-defined off-the-shelf product toolset.DescriptionRole:Provide...
-
Desktop Support Analyst
20 hours ago
Johannesburg, South Africa MECS Africa Full timeSouth Africa, Gauteng - Jhb Eastern Suburbs Our leading Heavy Equipment Manufacturing client is currently recruiting for a Desktop Support Analyst to provide technical support including maintenance, installations, testing of equipment, commissioning and fault finding as well as to provide general IT support. **Minimum Qualifications and Experience** -...
-
IT Support Analyst
3 days ago
Johannesburg, South Africa Pinsent Masons Full timePinsent Masons is a purpose-led law firm that prides itself in being a global success story that started off relatively small and over the last few decades have grown exponentially. With 25 offices worldwide, our success can be attributed to the 3,000+ staff that we have employed over the years, as well as the diversity of services we have provided to global...
-
Application Support
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa PRR Recruitment Services Full timeApplications Support Specialist – Rneg (Remote) Only SA Candidates will be considered.We are looking for a candidate who is passionate about Application Support.Application software support for customers, related to the installation, operation, and maintenance of computer software application programs.Strong experience onMS SQL Server, MongoDB and database...
-
Application Support Specialist
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa PRR Recruitment Full timeApplication Support Specialist – Rneg (Fully remote)This role is fully remote this client is in an Information Technology house that values high-quality services by finding solutions to problems.The ideal candidate will need to have the following skills and experience:Advanced skills in MS Excel.Experience with MS Excel Power Query (M Language).A...
-
Application Support Agent
Found in: Whatjobs ZA C2 - 6 days ago
Johannesburg, South Africa IOCO Full timeWe're looking for a Application Support superstar to join our team of problem-solving experts and help us keep our software running smoothly. The Application Support Agent plays a critical role in implementing and supporting the systems and processes administered by our customers. This role primarily involves visiting automotive dealerships to implement...
-
Application Support Agent
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa IOCO Full timeWe're looking for a Application Support superstar to join our team of problem-solving experts and help us keep our software running smoothly.The Application Support Agent plays a critical role in implementing and supporting the systems and processes administered by our customers. This role primarily involves visiting automotive dealerships to implement and...
-
Application Support Specialist
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa PRR Recruitment Services Full timeApplication Support Specialist – Rneg (Fully remote)This role is fully remote this client is in an Information Technology house that values high-quality services by finding solutions to problems.The ideal candidate will need to have the following skills and experience:Advanced skills in MS Excel.Experience with MS Excel Power Query (M Language).A...
-
Software Application Support
Found in: Talent ZA C2 - 2 weeks ago
Johannesburg, South Africa PRR Recruitment Services Full timeThis software house is seeking a Senior Software Application candidate. The ideal candidate will have strong experience in supporting Applications Experience such as: IIS Administration and Troubleshooting SQL Administration and troubleshootingInstallation including patches and service packs Diploma or degree is needed send your CV to...
-
Application Support Analyst
2 weeks ago
Johannesburg, South Africa Six Sense Consulting Full time**Qualifications**: - Related Diploma - Bachelors Degree Advantageous **Experience**: - Experience working in a high availability environment with multiple operational instances **Technical Competencies**: - Hands-on experience with some of the following disciplines - Oracle, SQL Server - Web Methods - Web Services - Automation / Scheduling tools /...
-
Specialist Solution Analyst/ Systems Analyst
3 days ago
Johannesburg, South Africa HR Genie Full timeOur Client a Global tech firm is seeking a Specialist Solution Analyst / System Analyst to join their team in Johannesburg on a contract basis. They offer stability, growth, attractive rates and a great working environment. **Requirements**: - Working with the Business analysts to document the System - specifications based on the Business requirement -...