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Central Reservations Agent

4 weeks ago

Centurion, South Africa ANEW Recruitment Full time

**Job Advert Summary**:
**ANEW Hotels & Resorts** are looking for a **Central Reservations Agent** to provide guests with the best service and assistance during the booking process and maximise on the sales revenue for all hotels.

**Minimum Requirements**:

- Proficient in Opera
- 2 years experience as a Reservationist/Receptionist
- Tertiary qualification in Hospitality/Tourism would be an added advantage
- Excellent communication skills
- High level of customer care
- High degree of self motivation and ambition

**Duties and Responsibilities**:

- Ensure quotation and queries and tended to within a timely manner, striving toward 1 hour turnaround time.
- Telephonic follows ups with potential bookers, resulting in at least 10 follows up a day.
- Convert at least 10 confirmed bookings per day.
- Maintain guest profiles by assisting with profile merges
- Tend to all direct social media queries received via freshworks system.
- Managing CRO telephone lines, ensuring that all incoming calls are answered within 3 rings.