Hotel Systems Administrator

7 days ago

Centurion, South Africa ANEW Recruitment Full time

**Job Advert Summary**:
This is an exciting time to join **ANEW Hotels & Resorts** and make a personal difference in the employment space as a **Hotel Systems Administrator**, joining our Systems Team. The administrator will support the electronic distribution strategy of the group. They will assist in maintaining accurate system information. Escalating technical questions relating to the reservations and property management systems to the correct support team members in a timely manner.

**Minimum Requirements**:

- 2 years of experience managing key reservations and revenue operations systems.
- Experience with Opera PMS, Central Reservations System (CRS), OTA’s, eRes/Nebula, GDS
- Experience in building and mapping rates on various platforms.
- Previous Hotel experience in the rooms-division department is an advantage.
- Ability to collaborate and build effective relationships at various levels and across different roles in the organization.
- Curiosity - you are constantly thinking of ways to make a system more efficient and organized.
- You are a self-starter and do not require someone to provide you a list of what needs to be done.
- You are a kind, empathetic, and patient person.
- You care deeply about diversity and inclusion.
- Writes and speaks fluent English.
- Extensive Excel Knowledge.

**Duties and Responsibilities**:

- Building and updating of new rate codes according to signed contracts on all Reservations and Revenue Systems.
- Ensuring that all rates that are loaded for the GDS, Travel Agents OTA Platforms and Booking Engine are available and bookable.
- Communicating to the Revenue, Sales, Property Teams, and Central Reservations once rates are loaded.
- Conducting rate audits on all revenue systems to identify:

- Unused rates and expiring them accordingly.
- Identifying rates that are about to expire and engaging with the relevant Revenue & Sales Teams
- Maintain and manage a high level of data standards in all applicable Systems.
- Test sell all public rates built to ensure they are correctly built.
- Ad Hoc Investigation for any reservations queries
- Handle any query related to
- Rate Loading / Auditing
- API’s & STO
- All Revenue Systems loading.
- Perform systems audits on all public channels to maintain accurate information and engaging with the Marketing Team where needed
- Engage with the Systems and Distributions Manager when room names and descriptions are not accurate and differentiating for all room types for the group.
- Communicate with Systems & Distributions Manager and Revenue Team to ensure all rates and offer descriptions are correct in all systems.
- Actively participate as a member of the team to move the team toward the completion of goals.
- Perform other duties as assigned to meet business needs.
- Generate Reports from all Revenue Systems upon request.

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