Account Manager

2 weeks ago


Johannesburg, South Africa Armstrong Appointments Full time

A highly professional and effective office Automation Sales Consultant. Calling directly on and dealing with new clients in a designated area to maintain and exceed sales targets.

To become a custodian of an existing customer portfolio - Servicing them to the best of your ability and engaging discussions around additional service lines.

**Roles and Responsibilities**
- Create new sales opportunities and grow the client base by going out daily to the designated area to canvas for new business
- Develop and increase market share in the indicated areas
- Building relationships with new customers as well as look for any further selling opportunities including software and solutions from the clients Product range
- Prospecting and cold calling targeted accounts within the designated area
- Project a professional image and recognize selling opportunities by conducting needs analysis and total cost of ownership of prospective customers
- Develop the necessary skills, knowledge and expertise and utilize selling value through process methodology to achieve success in the sales environment
- Maintain and improve customer service levels by upselling and cross selling, as well as a customer centric approach to adding value
- Meet the set daily, monthly, and quarterly targets and achieve all KPIs according to agreed delivery dates with Manager

Communicate consistent updates and sales productivity status to the Manager
- Liaise with all divisions to ensure total client satisfaction
- Responsible for maintaining and updating client database, keeping a diary and accurate completion of paperwork
- Utilize the clients CRM system as part of the required sales management and sales optimization platform
- Manage planning process through scheduled reviews and updates
- Working with and leveraging external partners to deliver solution sales
- Significant percentage of time spent directly with customers
- Interface with customers with the focus being on management level
- Develop business plans in conjunction with customers
- Maintain a high level of customer loyalty and build trust and integrity
- Implement margin recovery strategies
- Identify customer requirements and match these with the clients’ capabilities
- Identify and lead the account resources to ensure coordinated, efficient account management and accountability for achieving business results
- Manage relationships with existing customers

***

Qualifications:
Matric

**Experience**:
Own reliable transport and valid driver’s license


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