Account Manager

1 month ago

Johannesburg, South Africa Ogilvy Full time

Jobsummary

As an Account Manager, you will be responsible for the management of a client account and primary project owner on the account. This could range from a single large account to multiple medium sized accounts.

An account comprises of multiple projects, this account is also a Key Client (KC) of Superunionn Africa. Depending on the account, you will be reporting directly into the Client Service Director and/or Business Unit Director.

Key responsibilities &accountabilities

■ Secondary owner of the client relationship at the account level –Marketing Manager (MM) and Brand Manager level

■ Effectively handle most aspects of client communications at a MM and BMlevel

■ Building, strengthening and growing the relationship between the agencyand client (middle management)

■ Managing the project team (account support, strategy and creative) andworkflow

■ Meeting overall profit margins, targets and farming targets assigned tothe account

■ Oversight, reporting and quality control of each project for thisaccount

■ Develop and implement approach and process (in support of the overallcompany process)

■ Identify, interview and recruit candidates for the group account

■ Support direct line manager in recruitment activities (identify andinitial interviews only)

■ Implement internal processes to improve efficiency on each project

■ Weekly forecast on finances, people and farming potential within eachactive project

■ Actively implement agency standards, directives and process in day today activities

■ Drive the development of case studies and PR material for each bigproject, driving agency equity and credentials for the agency within eachproject

■ Learning and applying theories/ methodology within your day to dayactivities

■ Reading, following and research of relevant content to grow your ownknowledge on each project

■ Supports the Client Service Director and/ or Business Unit Director indeveloping and implementing process and systems

■ Ability to scopeand negotiate fees on the account with the support of the Client ServiceDirector and/ or Business Unit Director

■ Development of KCplans and quarterly forecast support

Role specific professionaland technical skills

■ Strong project management skills

■ Very good writing and delivery skills relating to internal and externalcommunication

■ Solid presentation skills at a MM and BM level

■ Ability to manage a large client with multiple projects

■ Excellent time management and organizational skills

■ Excellent interpersonal skills

■ Solid negotiation skills

■ Good business writing capability

■ Excellent understanding of strategic and creative brand content

■ Solid understanding of global and local business operations andreporting pertaining to the agency

■ Good understanding of local reporting, directives and approaches withinour business

■ Excellent understanding and experience in design, strategy andproduction process

■ Fully conversant with Microsoft (PowerPoint, Word, Excel) and TrafficLive

Job Behaviours

These arethe behaviours expected for this role:

■ Leadingfrom the front: Championpositive change by creating a sense of direction and purpose at a projectlevel. Encouraging a sense of mutualresponsibility and encouraging high performance and delivery.

■ Teamplayer: Passion for meeting objectives together.

■ Accuracy: Attention to detail and a passion for reporting.

■ Showinginterest: Express interest in your project team’sensuring that you understand personal diversity, strengths and weaknesses.

■ Beingagile: Being able to adapt your approach to projects toensure we deliver within client expectations.

■ Continuallylearning: Keep learning anddeveloping new skills and trends by participate in professional seminars,reading relevant research and insights, doing own desktop research.

■ Effectivecommunication: Persuade and influence others using logic andreason. Negotiation your way to find andexpress solutions for broad and complex issues.

■ Clientcentric views: Ensuring that all decisions and executionsare based around building a lasting partnership with the client and takingpersonal responsibility for improving and correcting customer service problemsand eliminate underlying problems. Takeextraordinary steps to retain and grow these relationships.

■ Collaborating: Develop a relationship with key stakeholders(Client Service Director and Exco) to achieve common goals for the agency(policy, process, methodology, targets).

Being resilient: Prevail in all circumstances and being able to make important decisions

and the confidence to see these through. 

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