Information Desk Agent

4 weeks ago


Sandton, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Deal effectively with customer queries and complaints

Communicate personally and telephonically with a diverse group of clients

Control the sales of gift vouchers

Handle cash daily

Assist with promotional activities such as competitions and shopper incentive programs

Control situations in the event of theft, lost children or parents etc. This involves making public announcements, notifying security etc.

Ensure effective communication in a crisis situation

Handle irate customers and tenants

Provide relief for switchboard and reception

Oversee the general operations of the Centre on weekends, i.e. efficient security, parking, escalators, lifts and air cons

Matric

2 years general office experience

Ability to work in a team

Have excellent telephone etiquette

Ability to use initiative when dealing with problems

Must be friendly, presentable, reliable, trustworthy and patient

Customer orientated

Excellent communication skills

Must be computer literate

Attention to detail

Customer Service Orientation

Interpersonal Sensitivity

Conflict Management

Compassion and Empathy

Oral Communication

Written Communication



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