Information Desk Agent
4 weeks ago
**Job Duties/Responsibilities will include**:
Deal effectively with customer queries and complaints
Communicate personally and telephonically with a diverse group of clients
Control the sales of gift vouchers
Handle cash daily
Assist with promotional activities such as competitions and shopper incentive programs
Control situations in the event of theft, lost children or parents etc. This involves making public announcements, notifying security etc.
Ensure effective communication in a crisis situation
Handle irate customers and tenants
Provide relief for switchboard and reception
Oversee the general operations of the Centre on weekends, i.e. efficient security, parking, escalators, lifts and air cons
Matric
2 years general office experience
Ability to work in a team
Have excellent telephone etiquette
Ability to use initiative when dealing with problems
Must be friendly, presentable, reliable, trustworthy and patient
Customer orientated
Excellent communication skills
Must be computer literate
Attention to detail
Customer Service Orientation
Interpersonal Sensitivity
Conflict Management
Compassion and Empathy
Oral Communication
Written Communication
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