Network Operations Center Team Lead

3 days ago

Cape Town, South Africa White Hat Gaming Full time

Moonspin is proud to offer industry leading Customer Service, Risk/Fraud and Tech Development services to our international client base. Our expertise lies in delivering world class multilingual customer support 24/7, maintaining strict Risk/Fraud processes and developing state of the art technological designs and features. We hire experienced top talent people which enables us to offer exceptional business services, while enjoying a “work hard play hard” engaged environment.

**Purpose of the Role**

Network Operations Centre Team Lead responsibility to come up with innovative solutions to various networking problems and ensures that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of networking systems and stays abreast of new technologies emerging in the industry.

**Key Responsibilities**:

- Working closely with the SRE / Development / Head of NOC / Head of IT and network infrastructure team lead. Your primary duties and responsibilities will include but not limited to:

- Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruption
- The NOC Lead must keep upper management informed about what is happening in the organization concerning networking
- NOC Lead oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followed.
- Responsible for informing Management, partners and peers about network performance and service availability
- Primarily deals with users, customers, vendors, engineers, and the whole technical team
- Coordinates the duty shift Roster for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on different shift duties for ensuring the whole NOC shift works in an efficient and effective manner
- To ensure maximum service availability and performance
- Manage your team’s attendance. You will be responsible for conducting documented return to work discussions, managing absenteeism trends within your team, and partnering with HR to ensure relevant sanctions are delivered when needed. It will be your responsibility to actively manage attendance for your Hosts including the issuing of warnings when needed
- Conduct a monthly documented 1:1 performance review session with each Host, discussing all aspects of their performance: QA scores; productivity; absenteeism/late coming trends if applicable and general behavior and conduct
- Facilitate effective shift handover discussions with your fellow Team Leaders to ensure knowledge transfer of emerging issues and concerns
- Participate in recruitment activities internally and externally

**Minimum Requirements**
- Diploma in IT / Technology or Electronics & Communication Engineering
- Technical certifications such as MCSE, A+, N+, CCNA, CCNP preferred Experience or qualifications in the following areas are required.
- 5+ years of experience working in data centres / ISP with an emphasis on Network and Systems Operations Centre (NOC)
- Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies, server virtualization, enterprise storage area network (SAN) and backup, enterprise performance and fault monitoring tools.
- Self-disciplined, initiative-taking and the ability to organize and prioritize time effectively.
- Ability to manage and lead a team
- Underlying awareness of the bigger picture
- Willingness and ability to learn new products and network technologies quickly, often without the focus of formalized training.
- Be able to communicate about networking issues effectively and in a comprehensible manner both to clients and employees

**Minimum competencies**:

- Self-managed, reliable, and confident
- Able to think independently and on your feet
- Analytical and attention to detail
- Excellent communication skills
- Adaptable and flexible in an ever-changing environment
- Moonspin is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process_

  • Network Operations Center Manager

    20 hours ago

    Cape Town, Western Cape, South Africa Pure Placements Full time

    Job Overview:Pure Placements is a leading staffing agency seeking an experienced Senior Systems Engineer to lead our Network Operations Center (NOC). This is a unique opportunity for a skilled professional to drive technical excellence, ensure seamless network operations, and deliver top-tier services to our valued clients.About the Role:Manage NOC...

  • Data Center Technician, Data Center Operations

    7 months ago

    Cape Town, South Africa Amazon Data Services South Africa (Pty) Ltd Full time

    2+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers...

  • Data Center Technician, Data Center Operations

    3 months ago

    Cape Town, South Africa Amazon Data Services South Africa (Pty) Ltd Full time

    2+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure...

  • Network Infrastructure Manager

    7 months ago

    Cape Town, South Africa Amazon Data Services South Africa (Pty) Ltd Full time

    An engineering degree or equivalent with extensive engineering or operations experience. - Previous people management experience, building & managing technical teams. - Experience working on high scale networks; both the logical and physical connectivity of the networking and how it works. - Broad understanding of cabling infrastructure, infrastructure...

  • Data Center Maintenance Lead

    3 weeks ago

    Cape Town, Western Cape, South Africa FACT Full time

    About the RoleWe are looking for an experienced Data Center Maintenance Lead to join our team at FACT. In this role, you will be responsible for leading a team of maintenance technicians in the operation and maintenance of our data center facilities.The successful candidate will have a strong background in electrical and mechanical engineering, with...

  • Data Center Operations Director

    4 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Tower Group is looking for an experienced Data Center Operations Director to lead our data center operations team. As a key member of our team, you will be responsible for ensuring the safe and efficient operation of our data centers, including power systems, HVAC systems, and other critical infrastructure.The ideal candidate will have a strong background in...

  • Data Center Technician, Data Center Technician

    7 months ago

    Cape Town, South Africa Amazon Data Services South Africa (Pty) Ltd Full time

    2+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest information system infrastructures? We are currently expanding our...

  • Distribution Center Lead

    3 weeks ago

    Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Job Description: Distribution Center LeadEstimated Salary: R600,000 - R800,000 per annumThe successful candidate will be responsible for overseeing the day-to-day operations of the distribution center, ensuring that all tasks are completed efficiently and effectively. This includes managing warehouse staff, improving processes, and maintaining high safety...

  • Regional Data Center Facilities Lead

    4 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Tower Group - Senior Data Center Operations SpecialistEstimated Salary: $100,000 - $160,000 per yearAbout Us: Tower Group is a leading provider of data center infrastructure solutions. We are committed to delivering exceptional services and support to our clients.Job Summary: We are seeking an experienced Senior Data Center Operations Specialist to join our...

  • Data Center Technician Internship, Data Center

    4 months ago

    Cape Town, South Africa Amazon Data Services South Africa (Pty) Ltd - E35 Full time

    In pursuit of IT Certification or Technical/Bachelors Degree within a relevant technical field such as Information Technology, Computer Hardware Repair or similar, or has already graduated in those fields. - Demonstrated communication skills, both written and verbal - Ability to work well with others in a team environment, displaying strong time management...

  • Data Center Technician

    2 weeks ago

    Cape Town, South Africa Amzn Data Servcs SA (Pty) Ltd Full time

    * 3+ years of technical experience - Intermediate knowledge of computer hardware systems - Excellent communication skills, both written and verbal - Ability to work independently and well with others in a team environment, displaying excellent time management skills - Ability to take direction from both a directed work system and/or a team lead - Able to...

  • Data Center Technician

    2 weeks ago

    Cape Town, South Africa Amzn Data Servcs SA (Pty) Ltd Full time

    * 3+ years of technical experience - Intermediate knowledge of computer hardware systems - Excellent communication skills, both written and verbal - Ability to work independently and well with others in a team environment, displaying excellent time management skills - Ability to take direction from both a directed work system and/or a team lead - Able to...

  • Data Center Project Manager

    7 months ago

    Cape Town, South Africa Microsoft Full time

    As a Microsoft Data Center Project Manager (DCPM), you will perform trouble shooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will...

  • Group Operations Director

    4 days ago

    Cape Town, South Africa The OMG Center Full time

    **Group Operations Director** **Salary**: R590k to R690k p/a **Work Days**: Monday - Thursday 0900-1700 _(4 day week is at the discretion of leadership based on needs)_ **The Companies**: The company is comprised of a group of interests which all need some levels of operational leadership. The primary organisation for support is The OMG Center Ltd as this...

  • Cloud Operations Team Lead

    7 months ago

    Cape Town, South Africa Electrum Payments Full time

    Electrum is a leading enterprise payments technology company. We partner with some of South Africa’s largest corporations, enabling them to open up their customers’ access to payments. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference. We hire the best of the best and we offer great...

  • Director of Call Center Operations

    7 months ago

    Cape Town, South Africa MCI Careers Full time

    LOCATION: Cape Town, ZA JOB TYPE: Full-Time POSITION OVERVIEW: **Job Title**:Director of Call Center Operations **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients....

  • Director of Call Center Operations

    7 months ago

    Cape Town, South Africa MCI Jobs Full time

    POSITION OVERVIEW: **Job Title**:Director of Call Center Operations **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Director of Call Center Operations

    7 months ago

    Cape Town, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW: **Job Title**:Director of Call Center Operations **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Director of Call Center Operations

    7 months ago

    Cape Town, South Africa ValorVIP Full time

    POSITION OVERVIEW: **Job Title**:Director of Call Center Operations **Job Type**:Full-time, Permanent **Location**:Onsite, Cape Town (US hours) **About Us**: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...

  • Senior Data Center Operations Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Tower Group - Data Center Infrastructure ManagerEstimated Salary: $150,000 - $220,000 per yearAbout Us: Tower Group is a leading provider of data center infrastructure solutions. We are committed to delivering exceptional services and support to our clients.Job Summary: We are seeking an experienced Data Center Infrastructure Manager to join our team. The...