General Manager
3 days ago
Our client is seeking an experienced General Manager from the Digital Marketing Sector to oversee and manage the branch. The ideal applicant, must have a sharp business mind and the ability to successfully manage multiple departments to achieve maximum productivity.
**Role Objectives**:
- Maintain constant communication with shareholders, clients, staff, and vendors to ensure proper operations of the organization
- Actively pursue new business and build relationships with clients
- Develop, implement, and maintain quality assurance protocols
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organizations internal capacity
- Actively pursue strategic and operational objectives
- Ensure operational activities remain on time and within a defined budget
- Track staffing requirements, hiring new employees as needed
- Oversee the optimal functioning of all departments within the company
- Actively manage the company employee activities and assist prioritising their focus on critical items to ensure customer expectations are managed and met.
**Responsibilities**:
- Oversee the day-to-day operations of the business to ensure maximum efficiency and accuracy of production
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
- Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Partner with cross-functional support teams in improving the proprietary tools and systems
- Work closely with legal and safety departments to make sure activities remain compliant
- Oversee technical production to ensure efficient milestones are achieved
- Conduct budget reviews and report cost plans to shareholders
- Drive the business objectives, sales targets, and profitability
- Build alliances and partnerships with other organizations
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
- Identify and address problems and opportunities for the company.
- Recruitment & Job Specifications
- Policies, Planning & business strategy
- Involvement with budgeting, reporting, planning, and auditing
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
- Manage conflict resolution between departments and employees
- Manage staff performance including disciplinary action
**Skills and Qualifications**:
- Bachelors degree in operations management, business administration, or related field, or 5+ years proven experience in a general management position of a digital marketing agency
- Automotive industry knowledge is advantageous
- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
- Highly trained in conflict management and business negotiation processes
- Ability to act and operate independently to accomplish objectives
- Experience in monitoring budgets and basic finance processes
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