Patient Safety Observer Supervisor

2 weeks ago


Cape Town, South Africa Dash BPO South Africa (Pty) Ltd Full time

**Patient Safety Observer Supervisor**

**Job Summary**:
The Patient Safety Observer Supervisor, is responsible for leading and overseeing a team of
Patient Safety Observers who maintain visual observation and verbally redirect patients.
through digital 2-way audio/visual devices within patient rooms. This role involves ensuring.
the safety and well-being of patients, providing excellent customer service, and promoting a
culture of patient and employee safety. The Supervisor reports to the Patient Safety Manager
and collaborates closely with the nursing staff to maintain high-quality patient care.

**Responsibilities**:
**Team Leadership**:

- Supervise and mentor a team of Patient Safety Observers, ensuring their adherence to

established protocols and guidelines.
- Provide training and ongoing support to team members, promoting continuous

improvement in performance.

**Patient Safety**:

- Oversee the visual observation of patients to identify at-risk behaviors and intervene as

needed.
- Ensure timely verbal redirection of patients using the digital 2-way audio/visual device.
- Monitor and assess patients' needs, requesting nursing staff assistance when

necessary.
- Collaborate with institutions/clients to address and mitigate patient safety issues.

**Customer Service**:

- Set a strong example of excellent customer service by treating patients and employees

with care, professionalism, and effective communication.
- Foster a patient-centric environment by anticipating patient needs and addressing their

concerns promptly and effectively.
Communication and Documentation:

- Facilitate hand-offs of pertinent patient information and behaviors to assigned Patient

Safety Observers at the beginning and end of shifts.
- Ensure accurate and timely documentation in the system, maintaining patient

confidentiality as per organizational guidelines.
- Audit observers’ documentation to ensure compliance, timeliness of completion and

standards meet guideline requirements.
PLEASE APPLY IF YOU FEEL YOU HAVE WHAT IT TAKES AND MEET THE ABOVE REQUIREMENTS.



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