Spa Receptionist

1 week ago

Cape Town, South Africa Marriott Worldwide Full time

**Additional Information** Spa Receptionist

**Job Number** 22190908

**Job Category** Spa

**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Function**

**Required Experience & Qualifications**
- Recognised & relevant qualification in Body, Skincare and Beauty Therapy and treatment advantageous
- At least 2 years' experience in a frontline similar role i.e Receptionist within a Spa/hospitality environment
- People centric with a strong focus on the Guest experience
- Well-groomed appearance as per company standards
- Positive attitude & professional disposition
- Strong planning and administrative and organizing skills
- Proficient in MS Office (Word, Excel, Outlook)
- Working knowledge of Spa booking systems advantageous
- Problem solving, decision making and conflict resolutions skills
- Ability to work within a pressurized environment
- Ability to use Initiative and be proactive and self-driven
- Ability to work without supervision and within a team
- Attention to detail pertaining to area of responsibility
- Required to work rostered shifts and irregular hours as per operational requirements
- Flexible working hours as well as available to work weekends, Public holidays, opening and closing shifts when rostered as per operational requirements
- Enclose a latest photo of yourself

**Key Responsibilities
- Adherence to health and safety as well as COVID protocols within the work environment and at work stations
- Assist in the marketing of the spa, revenue generation as well as retail Spa products as required
- Adherence to Spa opening and closing procedures
- Ensure the front desk environment is kept neat and tidy at all times
- Oversee arrival and departure of guests, and access control
- Ensure that the standards of service excellence and guest satisfaction are maintained.
- Maintain a float and make a deposit and accurate report of receipts daily
- Control of cash and daily reconciliations
- Effectively maintain the booking system
- Assist with Stock checks as and when required
- Report professional stock par levels timeously
- Manage stock levels and administer utilization thereof
- Liaison with housekeeping team with regards to Spa amenities as required
- Initiate and place amenities orders as and when required
- Complete required administrative tasks
- Assist with efficient booking/upselling
- Maintain a neat, clean and well-groomed appearance as per company standards
- Maintain strict hygiene standards as set out by management
- Ensure workstations are kept neat and tidy before and after treatments
- Perform other duties as and when required
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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