Spa Service Expert

2 months ago

Cape Town, South Africa Marriott International, Inc Full time

**Additional Information**
**Job Number**24154977
**Job Category**Spa
**Location**The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Our award-winning Spa on the 19th floor at The Westin Cape Town offers a balance between outer skin and inner being. Our signature spa experiences offer the promise of treatments that are both unique and luxurious creating the perfect symmetry of luxury and well-being. Balance is restored with a healing touch. From therapeutic massages to cleansing facials and invigorating body treatments, each element of your spa visit is designed to stimulate the senses and nourish both body and mind.

**Function**

**Required Experience & Qualifications**
- Recognised & relevant qualification in Body, Skincare and Beauty Therapy and treatment advantageous
- At least 2 years' experience in a frontline similar role i.e Receptionist within a hospitality environment
- People centric with a strong focus on the Guest experience
- Well-groomed appearance as per company standards
- Professional Disposition
- Strong planning and administrative and organizing skills
- Proficient in MS Office (Word, Excel, Outlook)
- Working knowledge of Spa booking systems advantageous
- Problem solving, decision making and conflict resolutions skills
- Ability to work within a pressurized environment
- Ability to use Initiative and be proactive and self-driven
- Ability to work without supervision and within a team
- Attention to detail pertaining to area of responsibility
- Required to work rostered shifts and irregular hours as per operational requirements
- Flexible working hours as well as available to work weekends, public holidays, opening and closing shifts when rostered as per operational requirements
- Enclose a latest photo of yourself

**Key Responsibilities**
- Adherence to health and safety as well as COVID protocols within the work environment and at work stations
- Assist in the marketing of the spa, revenue generation as well as retail Spa products as required
- Adherence to Spa opening and closing procedures
- Ensure the front desk environment is kept neat and tidy at all times
- Oversee arrival and departure of guests, and access control
- Ensure that the standards of service excellence and guest satisfaction are maintained.
- Maintain a float and make a deposit and accurate report of receipts daily
- Control of cash and daily reconciliations
- Effectively maintain the booking system
- Assist with Stock checks as and when required
- Report professional stock par levels timeously
- Manage stock levels and administer utilization thereof
- Liaison with housekeeping team with regards to Spa amenities as required
- Initiate and place amenities orders as and when required
- Complete required administrative tasks
- Assist with efficient booking/upselling
- Maintain a neat, clean and well-groomed appearance as per company standards
- Maintain strict hygiene standards as set out by management
- Ensure workstations are kept neat and tidy before and after treatments
- Perform other duties as and when required
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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