IT Project and Operations Manager

1 week ago

Johannesburg, South Africa Kaelo Full time

Company Description
**About Kaelo**
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

**Job Description**:
Responsible for the overall management and successful completion of multiple IT projects of high complexity ensuring projects are delivered on time, on budget and according to agreed quality requirements. Coordinate and manage relevant activities across projects streams and interface with relevant internal and/or external stakeholders. Coordinate IT related issues, work with 3rd party suppliers, specialists and business departments to investigate, diagnose, and resolve IT related issues.

This role will form part of the Information Technology functions reporting into the Head of Technology.

**Key Responsibilities & Deliverables**

Define project standard operating procedures and implement and manage end-to-end processes.
- Establish and maintain a standard set of practices, processes and templates for managing projects and programs consistently and efficiently to reduce project related risk and costs.
- Responsible for the end-to-end project planning and a Project Management Plan - including project Scoping, a Communications Strategy, RAID logs, Costs, Time, Quality and Stakeholder Management.
- Maintain the Risk Log, Assumption Log, Issue Log, Dependency Log and Decision Log for administered projects.
- Create project charters to identify project scope, critical success factors, risks, etc.
- Define the project's scope and set milestones and deadlines.
- Identify needed resources for projects, defines and assigns major project roles.
- Define, manage, monitor and report on budget variances in order to maximize financial performance.
- Plan, manage and monitor initiatives to ensure project delivery and service excellence to all project stakeholders.
- Monitor compliance with project management standards, policies, procedures, templates and other shared documentation.
- Partner with project stakeholders to complete business cases, prepare profit and loss analyses and design new templates as part of project selection and continuous improvement.
- Assess Master Services Agreements and Statements of Work to highlight shortcomings that could lead to poor contracting and result in project loss / poor delivery.
- Ensure that the appropriate project benefits are identified, quantified, realized and reported back to management and project stakeholders.
- Manage stakeholder expectations and participate in internal communications activities to inform stakeholders of progress and issues.
- Co-ordination, resolution and reporting of all technical operational tasks (includes incidents, major incidents, problems, changes and requests)
- Informing management and escalating tasks as necessary
- Perform root cause analysis of complex system problems and provide corrective actions.
- Report on and Analyse metrics to evaluate Service desk and IT system performance and recommend improvements.
- Maintain and adhere to Standard Operating Procedures for IT related matters.

Deliver support to internal and external stakeholders on IT related challenges

**Qualifications**:
**Skills Complexity and Creativity**
- In-depth experience and demonstrated ability to create, manage and complete complex projects using project management processes, tools, and methods.
- Extensive knowledge of project management standards, processes, procedures, and guidelines as well as various IT project methodologies and service delivery life cycles.
- Well-organized, detail-oriented, and ability to multi-task
- Budgeting and cost management knowledge
- Business knowledge and / or skill
- Advanced stakeholder management knowledge
- Ability to work independently and prioritize duties with mínimal supervision, in order to meet deadlines.
- Conflict management skills
- Decision making skills.
- Demonstrated ability to provide cross-functional leadership.
- MS Project, MS Office, EPM Agile experience an advantage.

**BEHAVIOURS**

Adaptably Resilient.
- Decision-making Quality
- Collaborative Relationships.
- Drives Results.
- Communicates and influences effectively.
- Strategic Mindset.
- Develops Talent.
- Resourceful and improvising.
- Attention to detail; self-starting and strong focus on completing / finishing. Able to effectively deal with difficult stakeholders; navigate in environments with ambiguity, change, and complexity; and achieve desired outcomes.

**Experience, Education, Typically**
- Relevant BSC / BCom degree / Business Diploma or Advanced Management Diploma or equivalent work experience in a related field
- 3+ years’ Project Management Experience in large sized, high complexity projects.
- Project management certification (Prince2

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