Assistant Manager

7 months ago

Johannesburg, South Africa Onafriq Full time

**Who We Are**

Onafriq is an omnichannel network of networks, making borders matter less by providing our partners with a single pathway to unlock the full power of cross-border and cross-platform payment solutions.

With a network spanning 40 African markets, Onafriq connects over 500 million mobile money wallets, 200 million bank accounts, and 300,000 agents in Nigeria, enabling domestic and cross-border disbursements and collections, card issuing and processing, agency banking, and treasury services.

By connecting global and regional enterprises, mobile money operators, money transfer operators, banks, fintechs, global development organisations, and online and offline merchants, supported by world-class regulatory and compliance capabilities and a strong regional presence in 10 offices in Africa, and others in the UK, US, and China, Onafriq is ushering in a new era of access for people across the African continent and beyond.

**The Role**

We are looking for an outstanding, detail-oriented, and self-motivated Assistant Manager to join the Group Reconciliation and Settlement team (Group Finance), look after all reconciliations relating to our MNO, IMT aggregator and bank partners and all related processes. You will report to the Reconciliation and Settlement Manager and manage a team of Reconciliation and Settlement Analysts and Specialists.

The role is based in Johannesburg, South Africa. Given our hybrid model, our expectation for new joiners is that during their probation period they come into the office 4 days a week, transitioning to 3 days a week after they successfully complete their probation.

**Duties and Responsibilities**
- Manage a team of reconciliation & settlement analysts and specialists, providing guidance and direction to ensure the team works cohesively, processes work optimally, and reconciliations are performed accurately and timeously
- Provide coaching and training to staff and promote empowerment and teamwork within the department, as well as individual staff development
- Maintain responsibility for your own learning and development and actively identify improvement requirements, internal training and learning opportunities, and mentorship
- Achieve in-depth knowledge of process flows, operational requirements and system design
- Obtain partner data, implement daily reconciliations and exception handling
- Responsible to ensure processing occurs within accepted SLAs
- Actively look for opportunities to standardize processes / automate / re-engineer / eliminate nonvalue added activities and implement them to improve efficiency and drive process, customer and partner journey improvements to drive optimization across Recon and Group Finance
- Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA
- Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue/open reconciliation break with clear articulation of the requirement and attention from them is a must
- Maintenance of team files, Masterfile’s, leave schedules, work allocations and resource planning etc
- Ensure tracking and reporting on key performance metrics
- Drive for results and ensures best practices are in place to achieve highest standards within daily operations
- Review and approval of reconciliations, providing feedback and improving quality of work performed. Initial reconciliation checks are to be performed on a T+1 basis daily
- Month end processes - assigning timelines and managing/assisting the team in finalizing all reconciliations and settlements
- Process any billing adjustments and journals
- Ensuring accounting system postings are in line with reconciliations, settlements and the billing system
- Perform revenue assurance checks and ensure billing system accuracy through to the reconciliations and settlements
- Ensure accurate settlements and the follow-up of any outstanding settlements.
- Maintain effective working relationships with all departments, country and internal stakeholders
- Liaise extensively with a wide set of senior stakeholders, get required support to resolve long outstanding reconciliation open items and get buy -in to implement process / system changes
- Perform root-cause analysis of reconciliation errors and issues with clearly articulated mitigation plans
- Assistance with ad-hoc projects as and when needed
- Always uphold the values of the Group and Company

**Qualifications & Experience**:

- Bachelor's Degree; in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or equivalent work experience. Newly qualified CA’s would be preferred.
- Minimum of 2 years’ experience in Banking/Mobile Money Operations with at least 2 years of experience working with reconciliations and managing of a team.
- Strong organizational and project management skills with an impeccable attention to detail.
- Pa

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