Internal Communications and Employee Experience
9 months ago
The role of the Internal Communication & Employee Experience Manager is responsible for developing and executing internal communications, leadership and employee engagement programs, culture-change initiatives, and transformation communications in support of business strategy and priorities.
**Key roles and responsibilities**:
Planning & program development:
- Design and implement communication and engagement activities to achieve tailored business outcomes.
- Maintain the leadership and employee engagement and annual internal communications plan.
**Message and content development**:
- Draft, edit and produce relevant and engaging messages, talking points, communications and content consistent with the narrative and brand.
**Manage Mweb’s internal communications channels**:
- Utilise a mix of channels (including digital and social, internally and externally) along with live interactions to reach and engage targeted internal audiences, identifying and implementing new approaches, technologies and innovations as required.
- Maintain the communications calendar, monthly newsletter and all content for Mtranet. Author a variety of internal and executive communications including presentations, announcements and content to be delivered across a variety of communications channels.
**Measures, feedback and employee insight**:
- Institute appropriate local employee and communication effectiveness survey and feedback mechanisms.
- Use metrics and insights generated to drive improvement in communication and engagement
**Best practice, standards and governance**:
- Embed and champion good practice and communication capability within business area and its leaders and teams.
- Adhere to corporate standards and governance for communications.
**Knowledge, Skills and Attributes**:
- Superior collaboration and interpersonal skills with the ability to interface with all levels of management
- Ability to identify and analyze business and audience needs to deliver messages via the most appropriate mix of channels
- Ability to manage several programs/projects simultaneously in fast-paced environment often interrupted with immediate support requirements.
- Ability to prioritize workload that may demand working extended hours on occasion as necessary
- Ability to be hands-on, as well as strategic.
- A “team player” who can lead by example, with high accountability for his/her actions
- Proven problem-solving ability that can identify source of problem, impact as it relates to other functions and stakeholders, and recommended solution
- Excellent presentation and communication skills.
- An outstanding writer with the ability to create compelling messages that provides all levels of employees with a clear line of sight to business strategy
- Outstanding judgment, with a balance of confidence, maturity, refinement, and high energy
**Academic Qualifications and Certifications**:
- Bachelor’s degree or equivalent preferable
- Qualifications or further studies in Employee Engagement and/or Internal Communications or Public Relations
**Required Experience**:
- Demonstrable required experience within an internal communications role and/ or related discipline
- Demonstrable experience of managing multiple time-critical projects with a proven track record in advising senior leaders
- Experience managing a wider network and ensuring team goals are achieved or exceeded
- Extensive experience of developing strategic internal communication, employee engagement and change communication programs in a global organisation
- Solid experience creating and executing internal communications and a track record of delivering solid, measurable results
-
Communications Specialist
7 months ago
Northern Suburbs, South Africa Curo Fund Services (Pty) Ltd. Full time**Role purpose** Responsible for developing and implementing effective communication strategies to promote the organization's brand, products, services, or key messages. The primary goal is to ensure consistent and clear communication both internally within the organization and externally to various stakeholders, including clients, partners, media, and the...
-
Team Leader: Employees
7 days ago
Northern Suburbs, South Africa Dante Personnel Full timeWestern Cape, Northern Suburbs - ()**TEAM LEADER: EMPLOYEES & CONTRACTORS CONDUCT** **R20 000 CTC** Our client in Insurance who is based in the Northern Suburbs is seeking to employ and team leader within their employees and contractors department. **Minimum requirements**: - Grade 12 or similar qualification essential. - RE5 qualification. - Legal...
-
Er (Employee Relationship) Specialist - Fashion
2 weeks ago
Northern Suburbs, South Africa Gillian Barber Recruitment Full timeOverview To provide sound, effective services, advice and support on labour (employee) relations matters to line managers and broader HR team. To exercise independent judgement and initiative in determining, recommending and/or facilitating courses of action when dealing with the full range of employee relations services incl. advising on policies and...
-
Brand and Communications Manager
3 weeks ago
Northern Suburbs, South Africa Latitude Resource Full time**Responsibilities** - Drive and manage the continuous development and upgrade of the business’s internal communications app and also external website - Develop various organisational internal and external electronic and hard copy documentation like magazines, information brochures, investor and board packs, etc - Develop social media strategy for the...
-
Communications & Investor Relations Manager
8 months ago
Northern Suburbs, South Africa Nicolene Di Bartolo Executive Search Full timeCommunicate with our investors as well as internal and external stakeholders. Why would a consummate Communications Manager with experience in Investor Relations not want to join the Libstar Family? If your corporate communications language can speak for The Libstar Family that offers a strong culture of innovation and differentiation this could be the...
-
HR Intern
2 weeks ago
Northern Suburbs, South Africa Vital Health Foods Full timeWe are inviting motivated and hardworking University Graduates for a 12-month Internship at our company based in Kuils River. The focus of this Internship will be to support the general administration of HR and Payroll processes. You must reside in the Western Cape. **Key Responsibilities**: - Assist the team with projects and research. - Assist with...
-
Community Manager
1 day ago
Northern Suburbs, South Africa MWeb Full time**Main purpose of the role**: Using Social media management tools provided, manage inbound messages across Mweb’s social media pages, and other online platforms, providing appropriate responses, guiding customers to self -service channels and escalating to other sales or operational teams, where required leading to a vastly improved positive sentiment,...
-
HR Intern
7 months ago
Northern Suburbs, South Africa Vital Health Foods Full timeWe are inviting enthusiastic and competent **_University Graduates_** for an Internship at our company. The focus of this Internship will be to support the general administration of HR processes and provide a professional HR service to the company. Key Responsibilities: - Assist the HR team with projects and research - Assist with checking that timesheets...
-
Internal Sales Representative
9 months ago
Northern Suburbs, South Africa NDC Personnel & Contractors Full timeNDC Personnel & Contractors is recruiting for an Internal Sales Representative at an engineering firm in the Western Cape! Previous experience in technical sales within related fields such as hardware, bearings and transmissions, is essential and a strong background in machine tool sales is an advantage. Occasional travel may be required as part of this...
-
Internal Audit Manager
7 months ago
Northern Suburbs, South Africa CA Financial Appointments Full time**Responsibilities**: - Implement a risk based audit plan - Run audits and reviews of all activities, systems and processes - Assess and manage risks within the business appropriately - Assess and manage internal controls, identify any risks - Report back to audit committee at committee meetings on all activities - Liaise with external auditors, to maintain...
-
Internal Controls Manager
5 days ago
Northern Suburbs, South Africa CA Financial Appointments Full timeInternal Controls Manager is needed for a fast-paced and growing environment. You will need strong management experience for this position and will be working with all the big stakeholders of the business and have an international reporting line. You will be responsible for leading the Group’s internal controls function through the delivery of the SOX...
-
Employee Benefits
3 days ago
Southern Suburbs, South Africa Homechoice Full timehomechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. You will be responsible to use technical knowledge, problem solving skills and business acumen to pull, prepare, analyse and present data, to develop, produce...
-
HR Officer
5 days ago
Northern Suburbs, South Africa MWeb Full timeThe HR Officer is responsible for delivering effective HR operational, transactional and administration services to the business, with a strong focus on operational excellence in line with Business HR policies and frameworks. This role is a key support to the HR Business Partner. Job Output: General Administration - To assist with administration of new...
-
Senior Internal Financial Controls Analyst
7 months ago
Northern Suburbs, South Africa CA Financial Appointments Full timeMy client within the Financial Services sector is seeking a Senior Internal Financial Controls Analyst to join their growing team. The role is ideally suited to a CA(SA), who is passionate about a career in risk and compliance processes and controls. **Responsibilities**: - As Senior Analyst be responsible for supporting the Head of Governance Risk and...
-
IT Support Technician
4 weeks ago
Northern Suburbs, South Africa Pepkor Payments & Lending Full timeThe purpose of this role is to provide second-level technical support to all internal staff onsite, ensuring the timely and effective resolution of technical issues. The Second Level Technical Support Specialist will serve as a key resource for troubleshooting, diagnosing, and resolving complex technical problems, ensuring that all employees have the tools...
-
People Support Practitioner
8 months ago
Northern Suburbs, South Africa Pepkor Payments & Lending Full time**Key Responsibilities** **1. Recruitment and Selection** - Manage and facilitate the entire recruitment and selection process i.e. advertising of vacancies, screening of CV’s, scheduling interviews, conducting reference checks and coordinate assessments. - Preparation of job specifications and job profiles in consultation with line management. -...
-
People Support Administrator
4 weeks ago
Northern Suburbs, South Africa Pepkor Payments & Lending Full time**Key Responsibilities** **1. Recruitment and Selection** - Manage and facilitate the entire recruitment and selection process i.e. advertising of vacancies, screening of CV’s, scheduling interviews, conducting reference checks and coordinate assessments. - Preparation of job specifications and job profiles in consultation with line management. -...
-
Internal Sales Consultant
3 weeks ago
Northern Suburbs, South Africa MPRTC Recruitment Full timeWestern Cape , CPT - Northern Suburbs OUR CLIENT WITHIN THE BUILDING HARDWARE INDUSTRY IS SEEKING TO EMPLOY A INTERNAL SALES CONSULTANT WITH HARDWARE EXPERIENCE IN MONTAGUE GARDENS, WESTERN CAPE **_ - ** **_Requirements:_**: - _You will require 3 years of experience within the Retail Hardware/ Homeware Industry_ - _You will require _a Matric...
-
IT Support Technician
3 months ago
Northern Suburbs, South Africa Pepkor Payments & Lending Full timeThe purpose of this role is to provide second level technical support to all internal staff onsite. **Key responsibilities**: **1. Ticket Management** - Acknowledge calls logged in Ticket Management System in adherence to internal SLA’s - Monitor assigned tickets in queue and process based on priority - Take ownership of user problems. - Follow up on...
-
Payroll Administrator
3 days ago
Northern Suburbs, South Africa CA Financial Appointments Full timeA fantastic and challenging opportunity has become available for a Payroll Administrator within a financial services company. **Responsibilities**: - End-to-end processing of company payroll of 600+ employees - Manage and conduct month-end and year-end statutory requirements - Reconciliation of payroll-related General Ledger accounts - Maintenance of...