Communications Manager
3 weeks ago
**Communications Manager**
An opportunity exists in the Healthcare Insurance Sector.
You will manage and improve all communications flows, within and outside of the company. Promote a positive public image of the company, act as the liaison between the company and its customers and marketing and communications strategy and execution.
**Responsibility**:
- Develop and implement various communications strategies to enhance relations/loyalty/experience and other communications strategies.
- Work with the marketing team to develop and implement effective marketing strategies and materials to enhance and support sales and branding.
- Develop and manage ongoing communications to members, social media postings, website postings and any other communications and marketing.
- Coordinate external and internal communications.
- Manage and report on all social media complaints. Formulating all responses to members and working closely with compliance and operations to ensure TCF.
- Develop and manage specific targeted marketing/ communication campaigns
- Develop reports/analytics to monitor and manage the effectiveness of various communication campaigns.
- Assist and support lead generation campaigns to enhance sales.
- Review and re-design user-friendly materials for members/BCs and brokers, including inter-alia, member leaflets, brochures, policy documents, welcome letters/packs, and specific educational materials.
- Relationship building with all internal and external providers. (Suppliers, etc.)
**Qualifications & Experience**:
- 3-4-year Bachelor’s Degree in Communications Management/Marketing Management.
- 2-5 years’ experience in communications management, preferably in a medical scheme or health insurance environment.
- An understanding of the South African healthcare market and required communications strategies for a health insurance operation.
- Excellent verbal and writing communication skills - strong written and oral business English a requirement.
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