Aftermarket Services Consultant Wear Parts
7 days ago
**Career Area:**:Marketing / Sales / Product Support
**Job Description:**:As an undercarriage services consultant (wear parts) you will serve as a market specialist in ground engaging tools (GET) & Under carriage (UC) and divisional expert for their respective industries to develop strategic Aftermarket solutions and support Aftermarket Solutions Representatives (ASR) in the field and contribute to the Division’s business and long-term leadership position.
This role is a key interface between Regional Sales teams, the Industries, and the Product Groups. You will liaise with various departments including Global Product Managers, Industry Sales Managers, Regional Product Marketing Teams, and Industry Product Managers.
**Roles and responsibilities**:
- Identifying aftermarket issues and develop strategies to overcome them globally. Support the execution of growth and turn-around plans.
- Making market driven recommendations on parts targets and growth strategies across multiple industries to achieve revenue targets globally.
- Supporting the development of defined marketing programs with the industry and across verticals (CI/RI/E&T) to achieve plans & volume targets, POPS-C objectives and net price realization globally.
- Positioning works along with senior management in collaborating to industry growth plan (OIA), developing Global merchandising programs and rationalization for regional / second level dealer programs. Incumbents provide guidance and training for ASR, direction for future solutions and industry needs and share this expertise at higher industry levels with business unit management.
- Collecting Voice of Market input with the industry group and VOC from regional field Lead analysis of industry key competitors’ global merchandising strengths, weaknesses and tactics
- Developing global go to market merchandising programs and ensure consistency amongst regional programs
- Supporting development of the repair options programs / CSA / Cat Connect programs
- Supporting dealer development with training for dealer PSSR
- Communicating effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
- The incumbent will communicate with industries Product Support Managers, representing the sales teams to those positions. The position is also the Voice of Field (VOC, VOD, VOB) back to the Product Groups and will make fact-based market driven recommendations to the industries on VOC input.
- Incumbent will be responsible for leading special projects of Medium Term/Long Term.
- Position will require travel of up to 50%.
- Employee may also be responsible for performing other job duties occasionally as assigned.
**Skills and experience required**:
- Prior field experience is required
- Previous experience delivering price realization targets, OPACC initiatives, managing global accounts, launching new products, and NPI marketing recommendations are all required.
- Must demonstrate industry and product knowledge, NPI process understanding, and experience working price/value analysis and disconnects.
- The position requires strong leadership capabilities, organizational and analytical skills and be highly proficient working team dynamics and interpersonal relationships to successfully influence others and achieve challenging goals across the global Caterpillar enterprise.
- The position requires a broad business background, excellent communication skills and be willing to be a strong advocate of the customer and the enterprise. Mining experience is a plus.
- Expertise may be in a specific industry or product (major class). Incumbents demonstrate creativity, innovation, foresight, business judgment and outstanding product/industry knowledge or marketing/distribution knowledge along with the sensitivity to customer financial impact. Incumbents have knowledge, recognition and expertise on industry & market requirements, technology watch and regulations.
- Must have the ability to communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations.
- Ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences.
**Desirable Qualifications**Previous industry / product experience, MBA or equivalent, multiple language capabilities are all preferred.
Experience of working in the mining industry would be beneficial
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Caterpillar is an Equal Opportunity Employer (EEO).
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